Don't Forget Your Tickets

How Can “Headless Ticketing” Unlock the Future of Fan Experiences? Ticketing is no longer just about selling seats—it’s about empowering clubs to build their own fan journeys. But what if your ticketing system was as flexible and open as the platforms transforming banking, retail, and media? At Don’t Forget Your Tickets at Emirates Stadium, Kjetil Sørtun, CTO at TicketCo, joined Preyan De Silva, H...

The Commercial Evolution of Football – Where Is It Heading Next? From local sponsors to billion-euro global partnerships, football’s commercial landscape has transformed beyond recognition. But what’s driven this evolution—and where is it heading next? At Don’t Forget Your Tickets at Emirates Stadium, Phil Carling, Managing Director of Football Consulting at Octagon Worldwide, sat down with Adam L...

How has stadium access control evolved from paper tickets to cutting-edge digital solutions? In this episode of Don't Forget Your Tickets, recorded live at Emirates Stadium, Kevin Dixon (HID Global) takes us inside the world of venue security and fan experience, drawing from his work at FIFA World Cups, UEFA competitions, and major sporting events. He shares how the transition from barcodes t...

Can Women’s Football Rival the Global Impact of the Men’s Game? The growth of women’s football has been nothing short of remarkable—but how far can it go? In this episode of Don't Forget Your Tickets , recorded live at Emirates Stadium, Thom Airs sit down with Sophie Downey and Rachel O’Sullivan, the duo behind Girls on the Ball , who have spent over a decade covering 1,000+ matches worldwide...

What Keeps Fans Loyal to Their Club for a Lifetime? Football is more than just a game—it’s identity, community, and lifelong devotion. Few understand this better than esteemed historian and lifelong Aldershot Town supporter, David Kynaston , who joins Greig Box Turnbull on stage at Emirates Stadium to explore the deep emotional bonds fans have with their clubs. From attending his first Aldershot T...

Unlock the Future of Sports Ticketing—With Just a Smile! Join us for a fascinating conversation with Daniel Gianmarco Krizan of TruCrowd and Preyan De Silva from Wimbledon – The All England Lawn Tennis Club , recorded live at the Don’t Forget Your Tickets conference at Emirates Stadium in January 2025. Imagine walking into a stadium without the hassle of physical or digital tickets. In this episod...

Football isn’t just about the game—it’s a billion-euro empire, thanks to the intricate work of legal and financial experts. Stefan Borson, CEO of Watchstone Group and former financial advisor to Manchester City, joins us to unravel how clubs have transformed into financial powerhouses. Through his expert lens, we explore Real Madrid's remarkable financial achievements and the sweeping changes...

Discover the transformation of modern football with Paul Barber, the dynamic CEO and Deputy Chairman of Brighton & Hove Albion FC. Sharing his unique journey from dreaming of being a player to becoming a top executive, Paul provides a rare glimpse into English football's evolution after Euro 96, revealing how it reshaped the commercial ambitions of the Football Association. With tales of...

Fan engagement for modern football clubs has evolved beyond simply connecting with local supporters—it’s now about reaching and resonating with a global fan base. In this episode of Don’t Forget Your Tickets , we’re joined by Curt Baker, Product Lead at FotMob, to explore how innovative digital tools are redefining the matchday experience for fans everywhere. With over 17 million monthly users, Fo...

Discover the captivating journey of Northern Irish football with Neil Coleman, Head of Communication and Digital Innovation at the Northern Ireland Football League (NIFL). In this Road Trip Special of Don't Forget Your Tickets , recorded live at NIFL's offices at Windsor Park in Belfast on October 22nd, 2024, Neil shares insights into the league's ambitious five-year strategy to ele...

What happens when a traditional football club adopts a modern subscription model? Join us for a live special of Don’t Forget Your Tickets with Mikkel Bjerre , Senior Ticketing and Customer Service Manager at FC Copenhagen . Mikkel shares how FC Copenhagen’s innovative approach to subscriptions has transformed fan loyalty, improved cash flow, and engaged new audience demographics. In this episode,...

What happens when sports collide with innovation? Join us for an insightful conversation with Thomas Rypens, Direct-to-Consumer Director at Club Brugge, as he shares how the club is revolutionising fan experiences and boosting revenue through digital strategies. Learn how the integration of ticketing and merchandising, backed by a powerful data ecosystem, is transforming fan engagement. Thomas she...

In this Live Special episode of Don't Forget Your Tickets , recorded at Cherry Red Records Stadium, Param Kanabar, CEO and founder of NOQ, shares the story of how a frustrating concert experience led him to create a solution that eliminates queues and boosts revenue for event organisers. Param discusses how NOQ has evolved into a comprehensive financial operating system, offering seamless exp...

Incorporating charitable donations into the ticket-buying process is a powerful way to support important causes, enhance customer experience, and build a positive brand image. In the latest episode of TicketingPodcast.com, we explore this innovative upselling strategy with Julien Lepron, a Partner and Consultant at Common Cents France. Founded in 2012, Common Cents boasts clients like Paris Saint...

Are you a ticketing manager or a sports executive eager to unlock the full potential of customer data? Then our latest episode of TicketingPodcast.com is a must-listen. We sat down with Stefan Lavén, the visionary CEO and founder of DataTalks, to delve into how customer data can revolutionise your ticketing strategy and drive revenue growth. From Data Enthusiast to Industry Leader Stefan Lavén&apo...

"Don’t chase your dreams. Build your dreams." This could be the motto for the latest episode of TicketingPodcast.com, where we sit down with Fredrik Söderberg, CEO of the renowned Swedish football club AIK. If you’re looking for in-depth perspectives on ticketing and its importance for your football club – look no further. This episode has everything you need and more. Fredrik’s unique c...

One Click Away. That was the title of the show when Carl-Erik Moberg welcomed Kjetil Sørtun on stage at epet Arena in Prague on June 5, 2024, for a Live Special of TicketingPodcast.com, discussing next-generation ticketing solutions. The event took place at the Football Business Summit, gathering football industry executives from all over Europe for a full day of learning and networking. This year...

"Cut the discounts!" This bold advice from Professor Dominik Schreyer to football clubs selling season tickets stems from a simple truth: scientific evidence shows that discounts are not a significant motivator for season ticket holders. So, why continue to offer them? Since launching TicketingPodcast.com in March 2023, we've engaged with various experts in football and other specta...

The first point of contact between guests and an event is access control, where tickets are scanned. Yet, this crucial part of ticketing operations has not been thoroughly explored on TicketingPodcast.com—until now. In this episode, Jacqueline Purcell, a seasoned access control expert from Alvarado Mfg., delves into the intricacies of event access control. Drawing on her extensive experience manag...

What’s life like day-to-day in the English Football League, how can we tackle season ticket no-shows, and what implications does the Football Governance Bill have for ticketing? These are just a few of the queries we're exploring in this TicketingPodcast.com episode with Sam Earle, Events Operations Manager at AFC Wimbledon. Formerly the Events and Ticketing Manager at Sutton United FC, Sam&a...

The iconic Principality Stadium in Wales, with its impressive 74,000 seating capacity, isn't just the heart of Welsh rugby. It is also the pulse of a vibrant events scene; hosting shows with superstars such as Taylor Swift and Bruce Springsteen.  At the helm of this thrilling atmosphere is Daniel Cook, WRU’s Manager of Digital Ticketing & Customer Operations. In this TicketingPodcast.com...

In our latest episode, we step into the world of music festivals, where the thrill of the front row meets the meticulous planning of crowd control. What can the sports event industry learn from the festival industry on this matter? Quite a lot, which is also one of the reasons why Morten Therkildsen, Director of Safety at the Roskilde Festival, is involved in both UEFA Champions League finals, For...

Season 4 of TicketingPodcast.com is here, and we're kickstarting the new season with a deep dive into men’s and women’s football at SK Brann—just in time for their women’s team's Champions League quarter-final matches against Barcelona on the 20th and 28th of March. With passionately dedicated fans, the largest attendance in Norway, and European success for both their men’s and women’s t...

Join us for yet another thrilling season finale of TicketingPodcast.com, where we welcome back one of our guests from last season – Ticketing Systems Manager Nick Brennan of Warwickshire County Cricket Club – for a run-through from start to finish of all the seven previous episodes. Nick, a highly deserving finalist for the “Unsung Heroes” award at the 2024 Ticketing Business Awards, guides us thr...

Crowd safety must be a priority for every ticketing executive in sports and major events. It's a multifaceted issue that impacts customer experience, capacity management, brand reputation, legal compliance, risk management, emergency preparedness, and revenue protection. Indeed, the significance of each element is undeniable for those in the realm of ticketing. Ticketing isn't just an op...