Dirt to Door Podcast

Episode 9 — Overcoming Customer Complaints & Objections Every builder will face a customer who pushes back. The question is whether you shut down or lean in. In this episode Pam sits down with Gary Jernigan, Jason Joiner, and Jordan Licciardi — someone known for asking the right questions and helping customers understand what they actually want. They break down the art of overcoming complaints...

Episode 8 — BLAST: The Builder's Tool for Tough Conversations Every builder will face a frustrated customer. The question isn't if — it's what you do when it happens. In this episode Gary Jernigan and Jason Joiner break down the BLAST method — Believe, Listen, Acknowledge, Satisfy, Thank — what it is, when to use it, and why it works. They'll walk through real examples, a live role play, and the m...

Episode 7 — Managing Your Trades Your subs don't work for you — but they need to show up like they do. The best builders know that trade relationships aren't just professional courtesy, they're a competitive advantage. In this episode Gary Jernigan and Jason Joiner get into the real work of managing subcontractors — how to build relationships that hold when the market gets tight, how to set expect...

Episode 6 — Framing Inspection Ready PT 2 (Exterior) The skeleton is set — now the outside has to hold up to everything the world throws at it. In Part 2 of our framing series, Gary Jernigan and Steven Prevost take it outside: flashings, fascia, gables, and every exterior detail that protects the home from the elements. These are the misses that don't show up on move-in day — they show up two year...

Episode 5 — Framing Inspection Ready PT 1 The frame is the skeleton of every great home — everything else builds on it. In Part 1 of our framing series, Gary Jernigan and Jason Joiner break down the interior: what a frame-ready home actually looks like, checklist thinking, the most common misses, and how to stop inspection failures before they happen.  Part 2 is coming. Don't sleep on this one. Fr...

Episode 4 — The Pre-Pour Inspection One of the highest-stakes moments in any build. What has to be perfect before concrete is poured — and what happens when it's not. Gary Jernigan and Jason Joiner break down exactly what a builder needs to own before that truck rolls up, the most common misses that cause costly delays, and how to make sure you never get caught off guard at the pour.  From Dirt to...

Episode 3 — The Construction Roadmap Every great home starts with a plan — and at CT Homes, that plan has 15 steps. In this episode, Pam sits down with Gary Jernigan and Jason Joiner to walk through the Construction Roadmap from start to finish. From staking the dirt pad on Day 1 to handing over the keys at the New Home Orientation, we break down what happens at every milestone, what the builder o...

Episode 2 — It's All About Tying It In! Every delayed completion has a root cause — and more often than not, it comes back to one thing: we didn't think about the tie-in early enough. In this episode, Gary Jernigan and Jason Joiner get real about why planning your tie-ins early and revisiting that plan often is the move that keeps your builds on track and your completions on time. If you've ever w...

Episode 1 — A Day in the Life of a Builder What does a great builder's day actually look like? In our first episode, hosts Gary Jernigan and Jason Joiner pull back the curtain on the habits, systems, and mindset that separate a good builder from a great one — from the night before to the last walk of the day. If you're new to CTH or a seasoned pro looking to sharpen your edge, this one's for you.