Dental Business RX

We have received a ton of great questions from listeners recently, and many are about universal topics that would be helpful for anyone. So in our first "listener Q&A" episode, Jeff answers questions about case acceptance.   1:44 – What to do when the patient says "I want to think about it"? 11:42 – What if the patient only wants to do what the insurance covers? 18:53 – When and how should I bring...

This week we wrap up our series on scheduling with the "how-tos" and important steps for implementing an efficient scheduling system.   2:15 – Double booking done right 15:17 – Maintaining flexibility for emergencies, exams, unexpected occurrences, etc. 22:55 – Building time in for case presentations and consults 30:33 – Implementation steps   Downloads for this episode -  https://www.mgeonline.co...

Scheduling is important in any business, but in dentistry it is absolutely crucial. The office schedule is the heartbeat of the practice. It is no fun running hectically from room to room all day and working through lunch just to find out you only produced half of your daily production goal. So, in this episode, Jeff begins a series on how to structure and manage your schedule efficiently so you a...

Reception is one of the most important positions in a dental practice. They are the first voice patients hear and the first face they see. And the skill of your receptionist has a major impact on the productivity and patient flow of your practice. So in this episode, Jeff describes the perfect receptionist and how you can hire and train them for your office.   :11 - Why the receptionist position i...

Dr. Arvind Philomin is an MGE Power Program graduate and owns and operates one of the most productive dental practices in the U.S. Dr. Philomin started out almost completely reliant on low-reimbursement insurance plans, and since then has transitioned his practice to being completely fee-for-service—while seeing 3,000% revenue growth! We brought him on to share his experience and advice for dentis...

This week we wrap up our hygiene department series with specific steps you should take to build up the hygiene department and get productive!   :11 – Laying the foundations for a sustainable hygiene dept 8:18 – 9 steps for building a productive and efficient hygiene dept   Hygiene Formula spreadsheet -  https://www.mgeonline.com/hygieneformula Reactivation Guidelines -  https://www.mgeonline.com/m...

The hygiene department is one of the biggest weaknesses for most dental practices. Even if you think you're hygiene department is doing pretty well, you may be losing patients and underperforming more than you think. So in this week's episode, Jeff lays out how to determine your actual performance and where you should be if you were truly maximizing hygiene production.   :11 – Evaluating your true...

How much do you need to know about the various functions and jobs within your dental practice? If you're the doctor, does it really matter if you know exactly how to schedule patients, how to answer the phones, how to make financial arrangements with patients, how to estimate insurance, etc? In this episode, Jeff discusses why it is crucially important for you to understand all of your business pr...

One of the most difficult parts of owning a dental practice is finding the time to manage it. And if you don't put focus on management consistently, things just pile up or don't get done. So, in this episode, Jeff discusses ways to organize your time and practice intelligently so you don't have to try to squeeze things in between patients or stay late every night to catch up.    MGE Power Program...

Everyone's least favorite part of the case acceptance process is when you have to bring up the fee and ask for the money—but it's important you do it right because it will ultimately determine whether the patient gets the treatment they need. So this week, Jeff brings on special guest Sabri Blumberg to give some great tips on how to approach the financial discussion.   4:36 – When to begin the fin...

Your dental practice's website is the key to all your marketing efforts, so it's crucial that your website immediately grabs visitors' attention and gets them to pick up the phone to schedule an appointment. But how do you do that? What makes a dental website effective or ineffective at converting visitors into new patients? This week, Jeff brings on dental marketing expert Dan Brown to answer tha...

Hiring is still a major problem for many dentists right now, which we've discussed in prior episodes. This week, we're focusing on solutions. Jeff is joined by special guest Ashley Fuegel to discuss tips for finding, interviewing, and hiring candidates in today's environment. As the VP of Administration, Ashley has hired hundreds of employees personally and also consulted countless clients, so she...

Whether you're looking to sell your practice in the short or long-term future, there are some important factors to keep in mind to ensure it goes smoothly. So in this episode, Jeff discusses what options you have and some key "do's and don'ts" for selling a dental practice.     1:10 – Should you sell? Or is there another option? 11:37 – Selling to a DSOs vs a private buyer 22:37 – Planning for a s...

Poor organization in your front office doesn't just create stress—it also costs you a ton of lost revenue! And it's extremely common in many dental practices. So in this episode, Sabri Blumberg joins Jeff to discuss front office structure and how to become more efficient.   1:58 – The three most common dental offices get it wrong 8:57 – Creating structure and division of duties 23:46 – Using stati...

We discussed troubling labor market trends and staffing issues back in episode 2, and figured things would start to normalize over time. Well, it's nine months later now and it has actually gotten worse! So in this episode, Jeff will try to make sense of it all and discuss solutions to help your practice thrive no matter what's happening in the labor market.    1:24 – What are the current trends a...

The way the dental industry is trending over the next few years is creating incredible opportunities for smart private practice dentists. Many of our clients have taken advantage of this to see tremendous growth—often adding five, six, or even ten additional locations with great profitability. In this episode, Jeff will cover these industry trends and how you can take advantage.   1:03 – Eye-openi...

With inflation and rising costs recently, being sharp with your finances is more crucial than ever. So in this week's episode, Jeff discusses common financial mistakes dentists make that can be very costly in the long run—as well as some tips on how to tighten up your practice's overhead.   4:07 – A Profit & Loss Statement is NOT a good representation of your overhead or budget 9:12 – Things you s...

Keeping your team in tight coordination is essential for running an efficient schedule and achieving your production goals. A morning huddle (or "production meeting" as we call it) is the most efficient way to get everyone coordinated at the start of the day, and can be a major boost to production. If this meeting isn't managed well, though, it can be pointless drawn out affair. So in this episode...

We've all seen or experienced inter-office drama before. It's tempting to just ignore it and hope it'll "work itself out," but letting it fester can destroy team morale and productivity. So in this episode, Jeff shares his tips for addressing office drama smoothly and quickly so the team can get back to working together productively and caring for patients.    2:26 – 4 steps to resolve and prevent...

Dentistry is ultimately a service business, and having great customer service will do more to make your practice stand out than having the most impressive hi-tech equipment or expensive marketing gimmick. So, in this episode, Jeff discusses five ways for your team to improve the quality of service and make your practice a place where patients want to stay and refer their friends and family to.   :...

Outside of dentistry, there are very few business where scheduling plays such an enormous role in the business's profitability, efficiency, growth, and general stress levels. How you run your schedule can truly mean the difference between success and failure. So in this episode, Jeff brings on special guest Chris Menkhaus to cover some key points of the scheduling methodology we teach here at MGE....

A bonus plan is a great way to motivate your team and reward them for their hard work, but if you structure it the wrong way, it can create problems. So in this episode, Jeff discusses some "do's and don'ts" and example bonus plan systems to make sure both the owner and the staff win with your bonus plan.   :47 – The "do's and don'ts" of creating bonus plans 9:02 – Example of a workable bonus plan...

Do you have any team members that you know just aren't cutting it? Anyone you're thinking you may need to replace at some point? Well, inaction isn't helping anything, so in this episode, Jeff discusses what you should do about it, including steps to take to resolve the issue and when it's time to go ahead and replace them.   1:12 – Current labor market trends that are aggravating these issues 7:4...

You may wish that your team members would care more about the practice, have more initiative, and take on more responsibility—but what can you actually  do  to improve these things? In this episode, Jeff Blumberg gives nine things you can do to improve employee initiative and responsibility in your dental practice.   1:38 – Communicating with your team members 3:19 – Proper division of labor is es...

How you design your schedule is one of the biggest factors in determining your success or failure with case acceptance. By simply making a few adjustments to the way you schedule, you could see your case acceptance rate skyrocket—and that's exactly what Jeff covers in this week's episode!   The MGE Communication & Sales Seminars -  https://www.mgeonline.com/mge-communication-and-sales-seminars