Dental All-Stars - Dentistry Podcast

Strategies for stress management, mental, emotional, and spiritual health with All-Star Dental Academy Lead Mastery Coach Eric Vickery and Alex Nottingham JD MBA. About Coach Eric Vickery: Eric holds a degree in business administration and brings a strong business and systems approach to his consulting. His initiation into the field of dentistry was in the […] The post Stress Management Strategies...

All-Star Dental Academy Lead Mastery Coach speaks with Dr. Al Nordone on his success with operating his practice on a Fee For Service basis. Click below to watch on Youtube, or at the bottom of the post for a podcast. About Dr. Nordone: Dr. Nordone graduated from Emory University School of Dentistry where he received […] The post Fee For Service Practice Success appeared first on All-Star Dental A...

One of the biggest perceived challenges for an independent dental practice is how to be more competitive… a dental mastermind can help. Larger dental organizations utilize an approach to business that can easily overpower an independent practice with aggressive marketing and pricing advantages that come with their size. But the reality is that there are […] The post Dr. Joseph Michelli – How a Mas...

Entrepreneur: noun – one who organizes, manages, and assumes the risks of a business or enterprise. Often, the typical practice-owning dentist doesn’t see him or herself as an entrepreneur. But given the definition, it seems to be a reasonable leap to make. And once you admit to yourself that you are running a business, you […] The post Dental Business Mastermind: Personal and Professional Success...

A “dental inner circle” is a group of individuals that come together to support you and provide objective feedback on a variety of subjects. Often, a mastermind group functions as a dental inner circle. Mastermind groups are a lesser-known tool of most successful people. The fundamental goal of a mastermind is to facilitate personal and […] The post Dental Inner Circle: The Top 5 Benefits of a Mas...

Napoleon Hill conceived of the idea of a “mastermind” in his book Think and Grow Rich. He defined the “Mastermind Principle” as the effect of like-minded people working together toward a definite purpose; where the value of the whole is greater than the individual parts. In function, a mastermind group is designed to help individual […] The post The Power of the Dental Mastermind appeared first on...

One of the constants for All-Star Dental Academy is the promotion of a service-based approach to the patient experience. One of the champions of service and experience in the modern business environment is Dr. Joseph Michelli. Dr. Michelli recently joined Alex Nottingham, JD MBA, CEO of All-Star, to discuss his latest work and how the […] The post Convenience, Personalization & Personal Care w...

Many dentists believe that all their revenue problems lie with case acceptance. But there is an interesting financial reality that parallels the patient journey from first contact through case presentation, case acceptance, treatment and follow-up. Essentially, there is a significant reduction in potential revenue from each new patient “opportunity” as the patient moves along the […] The post Case...

I haven’t yet met a dentist that wasn’t looking for some way to improve their dental case acceptance success rate with their patients. The answer comes down to knowing and implementing a systematic approach to treatment presentation. All-Star’s system is the “5 R’s of Case Acceptance.” These five elements will help you keep your patient […] The post Dental Case Acceptance: 5 Steps to Increase Trea...

Very few people jump for joy when faced with the prospect of going to the dentist, and they come up with all kinds of case acceptance objections. We’ll look at why people object to treatment and explore some tactics to help overcome those objections. Context is Everything When faced with an objection, an important step […] The post Getting Past “No” – Case Acceptance Objections appeared first on A...

Understanding why patients say “no” to a treatment plan is the first step in getting them to say YES. Dental treatment acceptance is a critical step in the patient experience, but it’s important to know that with the proper set-up, presenting a treatment plan will be less stressful, and your acceptance rate will improve. One […] The post Dental Treatment Acceptance: Why Patients say NO appeared fi...

A critically important challenge for a dental practice is banishing broken appointments. There is nothing more insidious than a patient failing to show up. When you combine the time and energy spent preparing for the appointment with the inability to recover the lost revenue from the appointment, you begin to understand why Larry Guzzardo, All-Star’s […] The post Banish Broken Appointments! appear...

I think that it is safe to say that most people – especially dental patients and team members – have a less-than-ideal relationship with dental telephone scripts. How many times have you called a company and the agent who answers sounds a bit off – maybe even robotic? Certainly not personable and friendly. Chances are […] The post Dental Telephone Scripts: Stop Using Phone Call Scripts! appeared f...

An effective morning huddle may be one of the most powerful tools to ensure an efficient and productive day. First, it is important to understand what a morning huddle is and its purpose. An effective morning huddle is a time for your team members to share details about the schedule, specific patients or procedures, and […] The post Effective Dental Morning Huddles appeared first on All-Star Denta...

Every role in the office is important in a dental practice, but success starts and ends with the dental front office training. The front office represents the practice to potential patients who call in. It’s where your existing patients schedule appointments, and the source of those pesky cancellations, late appointments, and no-shows (who likes those, […] The post 5 Common Mistakes with Dental Fr...

I find making decisions can sometimes be very difficult, especially when it comes to spending money. I see so many dentists buy things they don’t need and overthink or overlooking things they should be investing in, such as online dental training. Why is deciding where to invest so difficult, and how can we make better […] The post Dental Online Training Decision Making: To Buy or Not To Buy appea...

I finally got around to writing a blog post that reflects my experience with dental receptionist training – the good and the bad. Setting the Stage So, to provide some context, Alex Nottingham is my husband and founder and CEO of All-Star. I am the co-founder and VP of Training for All-Star and developed the […] The post Dental Receptionist Training – Trial by Fire? appeared first on All-Star Dent...

When patients call your dental office, the first point of contact they have is with the person who answers the phone, which is why dental front office training is so important. The dental phone greeting sets the tone for the call and will help make your company look organized, upscale, and well-put-together. On the flip side, a poorly executed phone greeting can spell disaster and reflect poorly o...

When you focus on dental scheduling training for your team, you run into a stark reality: There are only a few ways to increase revenue: work more, charge more, or become more efficient. The problem is that working more hours typically leads to burn out for the dentist and the team, and charging higher than […] The post Dental Scheduling Training: Three Efficient Steps appeared first on All-Star D...

Have you been confused about how to use photography to help patients understand their clinical problems? Showing patients what’s going on inside their mouth is more powerful than simply telling them. Pictures can illustrate a condition that you could never accurately describe. It’s why a picture is worth a thousand words and why we strongly recommend using digital photography. Pointing to a proble...

Dentists typically don’t have good protocols in place for the practice to run efficiently in order to encourage dental teamwork. The most important aspect of any dental business is the team! If your team has not been trained to optimally handle all aspects of the business and interactions with clients on any topic then you are not prepared. Good marketing, customer service, and a well-trained team...

Excellent customer service (or “patient service” if you prefer) is fundamental to providing an All-Star Patient Experience . And it isn’t just the patient that benefits. Join us as we explore the role of service in working with patients and how it benefits the team. We discuss: How building rapport is directly related to service How providing excellent service makes the team’s job easier How rappo...

For any dental practice to get noticed—and patronized—in today’s oversaturated marketplace, it’s just not enough to blend in. Me-too-isms won’t cut it. Fitting in is a sure way to obscurity. You’re either extraordinary or invisible. In a word: RADICAL. This podcast will explore the steps that will lead your dental practice from brand obscurity to brand notoriety. Because the biggest risk of all is...

ENERGY is the currency of life. It’s a bank. It’s cash. Experts show it’s directly related to how much you can accomplish in a day. Want to walk into your home at the end of the day with the same energy as you left in the morning? Then this session is for you. Fortify your body’s natural VITALITY, end fatigue, and boost productivity. In this podcast, we discussed: Understand that your body was des...

One can discover that while you think your personal finances are in fine shape, the reality is different. Join us for this study club to explore issues surrounding personal financial success. In this podcast, we cover: How to know if you are “personally” profitable What are Key Performance Indicators for personal wealth? What is the right savings/investment strategy for me? RESOURCES