Delta CX Hive

Contracting, freelancing, and running your own service business are on the rise, and are expected to grow. What are some of the basics you should know when shifting into this type of work?  Support the show Join our free community. All links at https://dcx.to All episodes are marked "explicit" since sometimes we use swear words. 

Woo hoo, episode #300! Meet the Phoenix Flight Collective (PFC), my new three-level program that's part mastermind group, part cohort, and part private coaching to help you at every stage of creating a small biz, startup, or consultancy/agency. All levels are now open to the public! Join or apply! https://dcx.to/pfc Support the show Join our free community. All links at https://dcx.to All epi...

I first talked about Behavior Triggers in 2019, but they were difficult or expensive to build. Now with LLMs and AI, I think they will be easier and cheaper. Let's think about some ways they could help companies convert and retain customers. Support the show Join our free community. All links at https://dcx.to All episodes are marked "explicit" since sometimes we use swear words. 

I'll introduce you to my Claude Skills, which are available for purchase at https://deltacx.academy  Currently, I have one published, so... let's learn more about what it can do! Full web page on the skill here: https://atomicpmf.com/claude-research-skill Research to Possible Solutions (released in early April 2026) covers research analysis, synthesis, user segmentation, problem statemen...

Thinking about starting a new business or startup? Maybe it's a cafe, wellness, personal services, or items for sale. We'll talk about how to create a budgeting spreadsheet for what you spend as well as estimating how much you'll need to make. 🔗 Community, books, articles, videos, and other links and resources at dcx.to Support the show Join our free community. All links at https:/...

We're rejected from job applications so often and we don't even know why. Sometimes they claim we just don't fit. In reality, we fit the job description... but maybe the work and workplace don't match the job description. We'll start with my article https://medium.com/r-before-d/im-a-culture-fit-if-743eccd74983, and discuss from there! You can now buy my new book in most f...

Lots to cover today in the worlds of #AI #layoffs #startups and more! We're examining how the first wave of the AI bubble bursting (according to me) will affect companies trying to build AI into their products. Learn about what I'm calling the AI Squeeze.  Then we'll look at my new economic theory that I'm calling The Levitt Loop. It's actually two loops. One starts with l...

This was one of our weekly Ask Me Anything sessions. It started with such an interesting and important set of questions from someone who wrote in anonymously. During the session, they added more context (anonymously).  I figured many people might hear themselves in these questions, so I wanted to share it to the podcast platforms. Initial question: I regret moving into UX and now I don't know...

In spring 2025, I started researching and writing a webinar in response to the predictions I saw that AI would cause a UX resurgence. AI would crash the plane and they'll rehire us! AI is all hype, and just show you can be strategic to keep your job. Learn more UI design. Employers will understand the importance of Design and good design education. Did those come true? We ​now have a whole ye...

Let's read and discuss my article at https://rbefored.com/fire-people-who-declare-their-industry-dead-55e1d168645f Holy cats, it's here! You can now buy my new book in most formats. https://AtomicPMF.com  Check out my free webinar about better product-market fit and using AI thoughtfully in UX qual research! It's a preview of my new course. https://atomicpmf.com Support the show Joi...

There's a new feature in Claude, and it might help Anthropic eat the lunch of other tools... that already run the Claude API. It's an interesting cannibalization. Sorry that this one doesn't work as well as an audio-only podcast! I try to describe everything. Holy cats, it's here! You can now buy my new book in most formats. https://AtomicPMF.com  Check out my free webinar abou...

We'll read and discuss my new article about how the "human in the loop" isn't enough. https://medium.com/r-before-d/human-in-the-loop-vs-ai-running-wild-265cb3e38368   Holy cats, it's here! You can now buy my new book in most formats. https://AtomicPMF.com  Check out my upcoming free webinar about better product-market fit and using AI thoughtfully in UX qual research! I&a...

We'll read my new article about ​how I tested an AI voice agent. https://rbefored.com/ai-user-research-conversation-cc06367c4efb  And since I opened up this AI agent to my community, we'll see what else it captured. Holy cats, it's here! You can now buy my new book in most formats. https://AtomicPMF.com  Check out my upcoming free webinar about better product-market fit and using AI...

I have a new book and course! Learn more at AtomicPMF.com. I'm teaching my three-level model to product-market fit, which you'll need if you have products or services you want humans to buy.  As part of the course, I'll be teaching how I use AI in my work. I've been refining my technique for over 1.5 years, and am excited to teach it to you! The course can be taken live, or wat...

Join me and special guest Piermario Orecchioni as we discuss website topics you might not understand. Come ask your questions! Sorry for the slight echo for the first 38 min. I didn't realize that a second mic in the room was also on. OOPS! Holy cats, it's here! You can now buy my new book in most formats. https://AtomicPMF.com  Check out my upcoming free webinar about better product-mar...

Holy cats, it's here! You can now buy my new book in most formats. https://AtomicPMF.com I'll read some excerpts, share the table or contents, take your questions, etc.! Quick note: I keep saying it's 266 pages since that's the length of the PDF. But the last numbered page in the print book is 258. :) Check out my upcoming free webinar about better product-market fit and using...

Adding AI to internal processes OR the products and services you deliver to customers is more than a tech integration. You'll need to understand what users need, and then design/build for that. Well, if you want to be successful. https://customercentricity.com/service-design/ai-transformation/ Check out my upcoming free webinar about better product-market fit and using AI thoughtfully in UX q...

My book will be published soon. Get to know it in this free preview! Check out my upcoming free webinar about better product-market fit and using AI thoughtfully in UX qual research! https://atomicpmf.com/lightning "Atomic Product-Market Fit" new book coming in late Feb 2026! atompicpmf.com Support the show Join our free community. All links at https://dcx.to All episodes are marked &quo...

Let's talk about a better way to document projects and product strategy! https://rbefored.com/evolving-prds-into-product-strategy-documents-04a6050fca38 Temple at https://atomicpmf.com/psd "Atomic Product-Market Fit" new book coming in late Feb 2026! atompicpmf.com Support the show Join our free community. All links at https://dcx.to All episodes are marked "explicit" sinc...

"The ROI We Deliver" is an exercise you can run with your team. I hope you run it with stakeholders, leaders, and execs as well! It's part of my upcoming "Atomic PMF" book. Come get a preview! https://medium.com/r-before-d/the-roi-we-deliver-an-exercise-bbeda5ab1ec2 https://cxcc.to/miro has the template "Atomic Product-Market Fit" new book coming in late Feb 2026...

In January 2025, we had Claude pretend to be a CX/UX Researcher. I saved all the docs and prompts we used last time. ​Using the same things a year later, let's see how it does. Jan 2025 version: AI-Powered UX Research: Can Claude Replace Human CX/UX Professionals? (Jan 2025) - Ep 257 https://youtube.com/live/zCVcUZmktEo "Atomic Product-Market Fit" new book coming in late Feb 2026! a...

In this session, I'll share my top secrets for using Claude better based on what I learned from heavy usage in 2025. They include instance rotation, personality summoning, and tear it apart. You might be able to use this outside of Claude, but I can assure you they work in Claude Sonnet 4.x. "Atomic Product-Market Fit" new book coming in late Feb 2026! atompicpmf.com 🔗 Community, b...

Psychologist Dr. Seth Finkle will join us for a discussion about having healthy boundaries with difficult family or friends. When is it OK to not go to that holiday dinner? When is it OK to cut someone off completely?  Seth recommends the following books: "Set Boundaries, Find Peace" by Nedra Glover Tawwab "Where to Draw the Line" by Anne Katherine "Setting Boundaries to F...

We'll ​read and discuss Debbie's recent article on this topic. https://medium.com/r-before-d/identifying-fake-linkedin-recruiter-accounts-0e4edb7499d9   Note that since this livestream, some fake accounts have changed their tactics. Instead of pretending to be recruiters, they now pretend to be tech workers or leaders at famous companies. Same scam, new disguise. Why be wary of these fak...

We'll ​read and discuss Debbie's recent article on this topic. https://rbefored.com/if-ai-builds-the-product-do-we-still-need-discovery-research-368b9e85e9b9 Do we still need to do discovery, generative, or exploratory research if we’re going to have AI design our interfaces or build our prototype? The answer to that depends upon your commitment to your customers and your commitment to q...