Deliver: The Last-Mile Performance Podcast

AI is one of the most talked-about topics in last-mile logistics, and one of the most unevenly understood. In this compilation episode, hosts Guy Bloch and Raquel Zanoni draw on conversations from across the season to cut through the noise. Benjamin Gordon, Chris Rupp, Ali Kamil, and Jamie Andrade share where AI is actually moving the needle in last-mile operations, what organizations need to get...

There’s a lot to learn from building a last-mile operation from scratch at one of the UK's largest grocers. Chris Conway, SVP and GM of enterprise at Bringg, founded Co-op's online food business and scaled it to 86% of the UK population. In this episode, he joins hosts Guy Bloch and Raquel Zanoni to share what two decades of building delivery operations actually reveals: why doorstep failures trac...

Most LSPs have the technology. They have the operations. But they're missing the data foundation that connects the two. In this episode of Deliver: The Last-Mile Performance Podcast, Bringg CEO Guy Bloch and Sales Engineering Lead Raquel Zanoni sit down with Jamie Andrade, SVP of Product Management at SEKO Logistics, to unpack why integration stays broken at most LSPs, what scalable last-mile tech...

Every team can hit 100% of its own metrics and still deliver a broken customer experience. That's the core argument Paula Natoli, Director of Global Strategic Industries at Google Cloud, makes in this episode of Deliver: The Last-Mile Performance Podcast. Paula joins Guy Bloch and Raquel Zanoni to discuss why siloed KPIs fail to capture what actually matters at the doorstep, where data breaks down...

Every logistics and retail executive is hearing the same thing: AI is going to transform the last mile. The harder question is where it actually moves the needle, and how to build an operation that captures that value. Benjamin Gordon, Managing Partner at Cambridge Capital, has spent 27 years investing in and advising the logistics technology sector. In this episode, he breaks down where serious A...

Chris Rupp has led customer experience and fulfillment at Amazon, Victoria's Secret, Albertsons, and Microsoft. She launched the first Prime Day and expanded Amazon's global fulfillment from 4 to 9 countries. In this episode, Chris sits down with Guy Bloch and Raquel Zanoni to discuss where CX strategy and last-mile execution fall out of sync, why promise reliability matters more than speed, and w...

Bringg Field CTO Ryan Leigh joins host Raquel Zanoni to unpack findings from Bringg's 2026 Delivery Experience Study. The data reveals that "power shoppers," consumers ordering 11+ times a month, generate outsized revenue but are twice as likely to leave after a single bad delivery. The conversation covers why speed isn't the advantage it used to be, how "profitable delivery" usually just means ch...

Guy and Raquel sit down with Shweta Bhatia, a retail technology executive and transformation leader with more than two decades of experience across Advance Auto Parts, Walmart International, Dollar General, and Kohl's, to explore why disconnected systems remain one of the biggest barriers to last-mile performance. The conversation digs into how fragmentation quietly increases cost to serve, which...

In this episode, Guy and Raquel sit down with Ali Kamil, Expert Associate Partner at McKinsey, to unpack why the last mile has become the defining battleground for retailers and logistics providers. The conversation explores how rising consumer expectations, the rapid acceleration of eCommerce, and the growing complexity of delivery networks are reshaping what operational excellence looks like. Al...

In the season opener of Deliver: The Last-Mile Performance, Bringg CEO Guy Bloch and Sales Engineering Lead Raquel Zanoni introduce the podcast and explain why last-mile performance deserves a deeper, more practical conversation. They break down what the “last mile” really means today, why so many organizations struggle to measure and improve it, and what listeners can expect from the season ahead...