Team PolyAI

Deep Learning with PolyAI

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PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.

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Team PolyAI

Episodes

03: Generative AI in Contact Centers 17.10.2023 22:49

Send us Fan Mail This one starts off strong! Episode 3 in a weekly series touching on AI, voice and the customer experience. Today, Michelle and Nikola of PolyAI discuss the specific applications of genAI in the contact center, and what risks/benefits exist on both sides of the call. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube

02: Generative Voice AI with PolyAI CEO Nikola Mrkšić 10.10.2023 25:20

Send us Fan Mail There's a lot of hype around the application of generative AI to the voice channel. Listen in as Nikola and Michelle discuss who's doing it and how, what pitfalls organizations need to be aware of, and what you can expect from the next generation of models like GPT 4.0 and beyond. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube

01: The Future is Generative with PolyAI CEO & Co-Founder Nikola Mrkšić 03.10.2023 26:25

Send us Fan Mail In their first episode, join PolyAI CEO/co-founder Nikola Mrkšić and SVP Marketing Michelle Schroeder as they discuss – and demo! – the impact of generative AI on voice assistants for the enterprise. Future implications, initial hesitations by AI practitioners, and key differences between generative and non-generative models. Follow PolyAI on LinkedIn Watch this and other episode...