Deep Learning with PolyAI

Send us Fan Mail Today's chat between Nikola and Damien delves into the concept of 'AI washing,' where companies exaggerate their level of investment in AI technology to capitalize on the current hype. The episode covers the evolution of AI, the challenge of distinguishing genuine AI applications from superficial ones, the potential need for regulation to prevent misuse of AI, and t...

Send us Fan Mail Nikola and Damien delve into the topic of humanizing technology and AI, touching upon the preference for non-human interactions in vulnerable states, the challenges of identifying automated systems during conversations, and the importance of transparency in AI interactions. Opinions on the potential cultural impacts of humanized AI, the debate around maintaining human-like experie...

Send us Fan Mail In today's episode, Michelle and Nikola discuss the challenges and strategies involved in managing disruptive change, particularly related to deploying AI in large businesses. Their talk emphasizes the importance of champions within organizations, the role of companies like Accenture, starting small to de-risk projects, and the impact of change management on loyalty and compa...

Send us Fan Mail Join Damien and Tomasz, a senior machine learning engineer at PolyAI, as they discuss the key highlights of NVIDIA's megacon GTC. They discuss standout sessions, including the announcement of NVIDIA Blackwater platform for reducing cost and energy requirements of high-performance AI systems. They also talk about the concerns around the size of language models, ethical utiliza...

Send us Fan Mail Laura debuts hosting in today's episode, which discusses various concerns and myths around generative AI, particularly addressing Gartner's prediction of a customer's death due to bad information from AI chatbots. It also delves into real-life scenarios such as the Air Canada lawsuit, mishaps with Google Gemini, and the overall impact of generative AI on public conf...

Send us Fan Mail Today's episode covers the potential impact of successful AI implementation in contact centers on the career growth, and promotion of contact center leaders. We're highlighting how AI can provide strategic insights, drive operational efficiencies, and add value beyond just automation. Michelle and Nikola also touch on the importance of leveraging data, partnering across...

Send us Fan Mail Michelle and Nikola discuss the impact of recent AI advancements on customer experience, including the developments in generative AI, multimodal explorations, and new AI products. They cover topics such as the potential for AI memory, personalization, and consumer data privacy, as well as the evolving consumer expectations and trust in AI technology. Follow PolyAI on LinkedIn Watc...

Send us Fan Mail PolyAI's Global VP of Solution Consulting Brad talks with CEO Nikola about the future of customer data in the contact center. They discuss the value of data in improving customer service, the challenges in gathering practical data faced by traditional contact centers, the role of AI in capturing and analyzing data, and the potential benefits of using data to inform business d...

Send us Fan Mail Nikola and Michelle dish about the future of fully automated support systems, the pros and cons of effective accelerationism, and the balance between automation and human interaction in the contact center - now and tomorrow. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube

Send us Fan Mail Kylie Whitehead and Meghan Berton discuss the importance of implementing guardrails to limit a system to its intended scope and ensure the generated outputs are safe. They also touch on topics like user input filtering, hybrid generative AI solutions, hallucination management, and preventing offensive or biased responses. These and highlighting challenges and opportunities of usin...

Send us Fan Mail Damien and Nikola discuss the importance of safeguarding when deploying generative AI instances, specifically calling out the recent DPD debacle, where a chatbot was manipulated to produce inappropriate content. The episode also touches on the concept of retrieval augmented generation (RAG), and the potential flags to watch out for when building and testing generative AI systems....

Send us Fan Mail Kylie and Michelle converse about the role of brand in the contact center, highlighting the disconnect between the effort put into creating engaging brand experiences and the impersonal nature of current contact center operations. They explore the challenges brands face in maintaining a consistent brand experience and personal connection throughout the customer journey, also touch...

Send us Fan Mail In this insightful episode, host Kylie Whitehead converses with Dr. Ivan Vulić, a Senior Scientist at PolyAI and a Principal Research Associate at the University of Cambridge. They discuss the development and advantages of 'Pheme', a new, more efficient model for voice generation developed by PolyAI. Unlike existing Text-To-Speech (TTS) models, Pheme is designed to gener...

Send us Fan Mail In this episode, Michelle and Nikola discuss the year in review for PolyAI and the advancements in conversational AI. They also talk about New Year's resolutions and the impact of generative AI on various industries, including therapy and entertainment, address skeptics and deniers, and conclude by creating a virtual assistant for Nikola's Serbian Grill in under two minu...

Send us Fan Mail Join hosts Michelle and Nikola as they dive into a potentially industry-shaping lawsuit: the New York Times vs OpenAI. They explore various aspects of this case, including implications for copyright, fair use, and the value of journalism in today's AI-driven world. The duo also touches upon potential threats to traditional journalism from AI, the struggle for content attribut...

Send us Fan Mail Join host Kylie Whitehead as she discusses the transformation of voice generation with PolyAI's head of machine learning, Paweł Budzianowski. They delve into the history of voice generation, discussing its inception in the 1950s and the influence of movies like 'Her' on its development. They also explore the shortcomings of current AI voices like Siri and Alexa and...

Send us Fan Mail In this episode of Deep Learning with PolyAI, Michelle and Nikola shed light on the potential of AI and voice technology in enhancing the retail customer experience. They talk about the challenges retail faces, the importance of brand consistency, the impacts of seasonality on the industry, and how AI can streamline processes while maintaining a high-quality customer interaction....

Send us Fan Mail In this highly reactive episode of Deep Learning, Damien and Nikola talk about the recent announcement of the AI Alliance and Google's Gemini release. They discuss the formation and purpose of the AI Alliance, the role of academia in the AI space, and the potential impact on the future of organizational design. They also speculate about the motives behind the announcements an...

Send us Fan Mail The Deep Learning pod is back, and this week Nikola and Michelle discuss  effective altruism, its influence on technology builders, and its potential role in the recent OpenAI drama. Is it a guise for-profit entities to deflect scrutiny? Should it be the guiding force for AI regulation, or at minimum, responsible deployment? What's Peter Singer's shallow pond argument? T...

Send us Fan Mail In this thought-provoking episode of Deep Learning with PolyAI, hosts Damien (Communications) and Nikola (CEO & Co-Founder) delve into the topic of Artificial General Intelligence (AGI) and its broad implications. Nikola shares his expert understanding of AGI, contrasting it with popular views of AI and shedding light on the effects and challenges it poses - from redefining de...

Send us Fan Mail This week, hosts Michelle Schroeder (SVP, Marketing) and Nikola Mrkšić (CEO, Co-Founder) of PolyAI talk about the crux of boosting both operational efficiency and customer experience. The hosts examine how the pitfalls of traditional interactive voice response (IVR) systems have shaped customer perceptions, and how a blend of AI and human interaction can improve the overall contac...

Send us Fan Mail PolyAI's Michelle and Nikola unpack announcements from this week's DevDay, touching on GPT-4 Turbo, the impact of consistent model output, the marketization of custom GPTs, and the intriguing possibilities of new text-to-speech capabilities. Additionally, we touch on the importance of reproducibility and security considerations in enterprise-level AI applications.  00:51...

Send us Fan Mail In this episode of the PolyAI podcast, host Kylie Whitehead interviews Paweł Budzianowski, the head of machine learning at PolyAI. They dive into the past 70 years of speech recognition, moving from hidden Markov models to deep learning transformations and beyond. Plus, Seinfeld and Jordan Peele in the speech zeitgeist? 00:43 The Importance of Voice Recognition 01:20 The History o...

Send us Fan Mail In a continuation of last week's episode, PolyAI's Michelle (SVP Marketing), Nikola (CEO) and Yan (COO) delve into the challenges of enterprises building upon LLMs, and the importance of explainability, accountability, and safety in all aspects of AI deployment. Also, is hybrid the way in the short term? Follow PolyAI on LinkedIn Watch this and other episodes of the Deep...

Send us Fan Mail Ooh, a new look! Michelle (SVP Marketing), Nikola (CEO), and Yan (COO) discuss the changing landscape of conversational AI, the impact of generative AI, control and expectations, and the potential for brands to sculpt their voice assistants to enhance customer experiences. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube