Daily Dental Podcast

In this episode, Dr. Killeen shares a simple but powerful lesson he’s learned over the years: the clearer you are about your priorities, the easier it is to say no. In a busy dental practice, that focus can be the difference between real progress and endless busywork. Dr. Killeen walks you through a quick exercise to identify your top three priorities, helping you cut through the noise and stay on...

In today's episode, Dr. Killeen dives into a hidden cost that every practice owner faces—the Ignorance Tax. It’s the price you pay for what you don’t know or choose to ignore, from missed clinical opportunities to overlooked financial habits. Dr. Killeen shares practical examples of where this tax shows up in your practice and challenges you to identify one area where you might be overpaying. Take...

In this episode, Dr. Killeen introduces the Profit First method—a simple but powerful approach to managing practice finances. Instead of saving profit for last, this system flips the script, prioritizing profit and clarity over chaotic end-of-month surprises. Dr. Killeen shares his take on setting up dedicated bank accounts to keep your practice on solid financial ground, plus a quick action step...

In today's episode, Dr. Killeen dives into what it truly means to be proactive in a dental practice. It’s not just about being a “go-getter”—it’s about owning problems before they become fires, thinking ahead, and being the kind of team member who leads from wherever they stand. If you want to move from good to great as a practice, this mindset shift can make all the difference. Plus, Dr. Killeen...

In today's episode, Dr. Killeen explores the power of our first thoughts—the quick, instinctive reactions that pop into our heads when things get tough. While these snap judgments often come from our brain’s “System 1” thinking, they don’t always reflect the full picture. Dr. Killeen shares a simple but powerful way to reframe these initial thoughts, turning them from roadblocks into stepping ston...

Zach Shelley has been the Office Manager of a Mega-location for the past 5 years, but before that he understood dentistry from a different lens- the dental lab. Throughout his dental journey, he's learned some key takeaways that we can learn from in the dental world. Listen in as he shares his wisdom, and how he manages a location with 26 chairs, 5 doctors (2 Pediatric), and a team of 50 people. C...

We’ve made it to Day 25 of our 5-week journey to systemize your office — but don’t worry, this isn’t the end! Dr. Killeen wraps up the series by emphasizing that systemization is a continuous journey, not a one-time project. It’s about building a culture of ongoing improvement and refining your systems as your practice evolves. Tune in for tips on how to keep your systems sharp, update regularly,...

On Day 24 of our 5-week journey to systemize your office, Dr. Killeen shares how to aim for "black belt" profitability with the Profit First methodology. It’s all about paying yourself first and designing a cash management system that ensures your practice stays profitable by intention — not by accident. Learn the key benchmarks for expenses, when not to cut corners, and how a simple allocation sy...

On Day 23 of our 5-week journey to systemize your office, Dr. Killeen dives into cash balance retirement plans — a powerful tool for practice owners looking to boost their retirement savings while benefiting their team. If you’re a practice owner with a higher income and a younger team, this could be the perfect strategy for you. Tune in to learn how cash balance plans work, when they’re a great f...

On Day 22 of our 5-week journey to systemize your office, Dr. Killeen breaks down the basics of your practice financials — your P&L, cash flow statement, and balance sheet. These reports aren’t just for your CPA; they’re critical tools for making smarter business decisions. Tune in to learn how understanding your numbers can help you spot opportunities, avoid surprises, and keep your practice...

On Day 21 of our 5-week journey to systemize your office, Dr. Killeen tackles one of the toughest parts of leadership — letting a team member go. It’s never fun, but it’s crucial for protecting your culture and keeping your practice strong. In today’s episode, learn how to approach terminations with professionalism and compassion, plus a quick checklist to make sure you’re prepared when the time c...

On Day 20 of our 5-week journey to systemize your office, Dr. Killeen breaks down the realities of patient attrition — and why it’s not always something to fear. Some patients leave for good reasons, and understanding the "why" behind attrition helps you make better decisions for your practice. Learn how to track attrition, spot service gaps, and even recognize when losing a patient might actually...

On Day 19 of our 5-week systemization journey, Dr. Killeen dives into the art of referral marketing — whether you’re growing a general practice or focusing on specialty procedures. From simple ways to encourage patient referrals to creative partnerships with local businesses and doctors, today’s episode is packed with practical ideas. Plus, hear a real-world example of how one smart relationship t...

On Day 18 of our 5-week systemization journey, Dr. Killeen dives into the essentials of internal and external marketing. From building stronger patient relationships to making sure your website actually works for you, today’s episode is all about smart, high-ROI strategies. Spoiler: your best marketing dollar is spent on delivering an amazing patient experience — not just chasing the next ad campa...

On Day 17 of our 5-week journey to systemize your office, Dr. Killeen shares why leadership — especially servant leadership — is the secret ingredient that makes systems actually work. Drawing from his background in organizational psychology, he breaks down how great leaders focus on clearing obstacles, supporting their teams, and setting the tone for long-term success. Learn how a mindset shift c...

On Day 16 of our 5-week journey to systemize your office, Dr. Killeen dives into why monthly accountability and core values meetings are key to keeping your systems strong over time. It’s not just about reviewing KPIs — it’s about creating a culture where feedback is normal, wins are celebrated, and everyone stays aligned with the mission. Learn how a simple monthly rhythm can make accountability...

In this special weekend edition, Addison sits down with his leadership coach, Darren Macfee, for a deep and practical conversation on what it really means to lead well. They cover everything from hiring the right people and effective onboarding, to building a strong culture through morning huddles and shared purpose. Darren also shares insights from his recent talk at Addison's workshop in Lin...

On today’s episode, Dr. Killeen talks about the key to keeping your cash flow steady: a rock-solid system for sending statements and managing patient balances. Learn how a consistent billing process (and clear write-off rules) can save your team headaches and keep your accounts receivable in check.

On today's episode, Dr. Killeen unpacks the power of a smooth, intentional patient experience — from first contact to checkout. Learn how dialing in the flow of each visit not only makes your office feel seamless but also builds patient trust and boosts treatment acceptance.

On today’s episode, Dr. Killeen breaks down how to systemize your schedule for both New Patient and Scaling & Root Planing appointments. Learn why setting clear blocks (and sticking to them) keeps your practice growing, your patients on track, and your schedule running smooth.

On today's episode, Dr. Killeen shares how offering online scheduling can help fill your books — even while you sleep. Learn why systemizing this tool is key to making it work for both your team and your new patients, and how it can smooth out gaps in your schedule without the phone ever ringing.

On today’s episode, Dr. Killeen dives into one of the simplest but most powerful systems for a smooth-running practice: verifying patient appointments and checking insurance before they arrive. Learn how this habit keeps your schedule humming, your front office calm, and your patient experience top-notch.

In today's episode, Dr. Killeen shines a light on one of the most important (and often overlooked) systems in your office — how the phones are answered. Discover the 3 E’s of great phone calls and why consistency here sets the tone for every patient’s experience. With a simple script and a focus on warmth, understanding, and team-building, you’ll turn every call into a confidence-builder for your...

In this episode, Dr. Killeen dives into one of the most vital systems in your practice: sterilization. He shares why this can’t be an afterthought — from one-way flow setups and visual guides to spore tests and daily logs. With real-world stories and practical tips, you’ll learn how to build a sterilization system that’s consistent, compliant, and part of your culture. Because when it comes to pat...

In today's episode, Dr. Killeen highlights the power of visuals and checklists in keeping your office clean, consistent, and running like clockwork. From the front desk to the sterilization center, learn how photos and simple task lists can remove the guesswork, boost team accountability, and create an environment your patients and team will appreciate. It’s all about setting the standard — and ma...