CXOInsights by CXOCIETY

According to the EY Future Consumer Index, consumers in Southeast Asia have turned to digital channels to meet their financial needs following restrictions on mobility and physical contact. To the credit of traditional financial institutions, these have responded by leveraging new technologies to broaden customer engagement across customers’ preferred channels. Similarly, insurers have ramped up t...

Gartner predicts that by 2021, over 75% of midsize and large organisations will have adopted a multicloud and/or hybrid IT strategy.  A multi-cloud approach offers significant advantages to organizations seeking to optimize the Three Cs of Cloud: Cost, Capabilities and Compliance.  However, with all the advantages to be gained with a multi-cloud approach, executives should be aware of the downside...

Effective decision making in today’s complex and disrupted business environments must be connected, contextual and continuous to drive good outcomes. For the most part, the discussions we often hear when it comes to data is around the use of analytic tools or artificial intelligence. But I argue that there is fundamentally a more pressing issue around data before you get to the point of talking ab...

In the paper, IoT Technologies and Applications in Tourism and Travel Industries , the authors write that Internet of Things (IoT) play a crucial role in the way of understanding and managing this industry, including how offers and demands are linked. It makes the case for Smart Destinations as a natural evolution of Smart Cities.  The paper claims that Smart Destinations require this smart manage...

When Kevin Ashton first coined the term “Internet of Things” back in 1999, his primary intent was for IoT’s use in retail operations. Today, IoT applications have gone beyond retail and into industrial and commercial use.  Companies and industries are looking at carbon footprint reduction activities as a mainstream initiative that forms a significant part of their operations and their businesses. ...

Depending on who you talk to, banking has changed more or less even before the arrival of COVID-19. The changes continue to happen particularly in places where lockdowns are most severe. What is also certain, the transformation we are experiencing are in part due to changes in consumer behaviour, maturing digital technologies and evolving regulation. There are two areas you can look at here: the o...

Data storage has come a long way from the punch cards of 1725. But while we have certainly improved the technology on all counts – performance, availability, security and reliability – the scale at which we create data continue to surpass how efficient we can be at managing data growth. Businesses expect double-digit growth in the next two years for many storage technologies. By 2022, an additiona...

ERP is at a few decades old technology including in Asia. However, IDC says COVID-19 was a tipping point accelerating enterprise application investments as organizations apply speed to their journey of digital transformation. According to Mickey North Rizza, program vice president, Enterprise Applications and Digital Commerce at IDC, the application of big data, artificial intelligence, machine le...

As the IoT ecosystem continues to grow, so does the importance of securing those IoT networks. According to Gartner, spending on IoT security solutions will reach $631 million. This is a significant leap from $91 million, which was spent in 2016, and this annual global spending statistic shows that IoT solutions are headed for a massive boom within the next decade. According to Gemalto, another wo...

The chief information security officer (CISO) is the executive responsible for an organization's information and data security. According to IDG's 2020 Security Priorities Study, 61% of surveyed companies have a CISO, though that rate goes up to 80% for large enterprises.  In today’s Podchats for FutureCIO, we speak to Jeffrey Kok, VP solution engineers APJ for CyberArk to about top chal...

Chipmaker Intel defines Storage-as-a-Service or STaaS as a cloud storage rented from a Cloud Service Provider (CSP) and that provides basic ways to access that storage. Businesses and individuals can use the cloud for multimedia storage, data repositories, data backup and recovery, and disaster recovery. There are also higher-tier managed services that build on top of STaaS, such as Database as a...

Within the enterprise, Storage-as-a-service (STaaS) spans deployment environments and can be delivered both on-premise or in the cloud. It offers the ability to deliver consumption-based “pay for what you use” or OpEx capacity model along with a range of additional value-added services.  IDC found that the technical and business benefits of STaaS offerings are driving the adoption. But there are m...

ERP is a staple of many businesses in Asia, particularly mid to large enterprises. There are also a number of successful local ERP brands that have built their reputation around localization and customization. The advent of the cloud didn’t necessarily accelerate the shift to cloud for ERP until recently as businesses get accustomed to SaaS solutions. With us today is Sampath Kumar, senior researc...

Information and communication technologies now enable firms to collect detailed and potentially intrusive data about their customers easily and cheaply. Privacy concerns are no longer limited to government surveillance and public figures’ private lives – thanks to social media and mobile technology. Privacy regulations like GDPR may affect the extent and direction of data-based innovation but some...

Senior leadership is having a love affair with automation. Analysts like Mordor Intelligence are forecasting enterprises will gobble up RPA solutions at a CAGR rate of 29% from 2018-2026. Forrester says Asia Pacific account for 17% of the global spending on RPA. IDC says the financial services industry will spend US$271 million in 2024 on RPA alone. All the analysis is concluding that the pandemic...

The chief information security officer (CISO) is the executive responsible for an organization's information and data security. According to IDG's 2020 Security Priorities Study, 61% of surveyed companies have a CISO, though that rate goes up to 80% for large enterprises.  In today’s Podchats for FutureCIO, we speak to Ian Cruxton is the Chief Security Officer at Callsign to about Overco...

According to Accenture, prior to the world awakening to the threat of the COVID-19 pandemic, capital market firms were in a steady but slow progression towards the cloud. Then almost overnight, the industry turned on its head as firms rushes to mandate remote work and in the process scramble to make internal and external services available on the cloud. The scalability, resiliency, flexibility, an...

Operational Technology is the hardware and software that keeps things, for instance factories, power plants, facility equipment etc. running. It monitors and manages industrial process assets and manufacturing/industrial equipment. Gartner predicts that by 2025, cyber attackers will have weaponized OT environments to successfully harm or kill humans. It also predicts that the financial impact of a...

Gartner estimates that remote workers will represent 32% of all employees worldwide by the end of 2021. This is up from 17% of employees in 2019.  Gartner defines a remote worker as an employee working away from their company, government, or customer site at least one full day a week (hybrid workers) or who work fully from home (fully remote workers). “A hybrid workforce is the future of the work,...

In the beginning, startups face high uncertainty and have high rates of failure, but a minority of them do go on to be successful and influential . Some startups become unicorns; that is privately held startup companies valued at over US$1 billion. CBInsights’s analysis of 101 startup postmortems suggests that the top 3 reasons why startups fail include lack of market need; running out of funds an...

Deal making in the Asia Pacific region is experiencing a boom in 2021. In Q1 2021, M&A activity in APAC-ex Japan was up by 55%, the highest level since 2015. However, Refinitiv stated that the boom hinges on how well governments can contain the COVID-19 pandemic – which itself is experiencing a rebound as variants proliferate across parts of Asia. Aris Wong, managing director for BMS Group Asi...

The chief data scientist manages data-driven functions including overseeing data management, creating data strategy and improving data quality. They also help their organisations extract the most valuable and relevant insights from their data, leveraging data analytics and business intelligence. The data scientist role is critical for organizations looking to extract insight from information asset...

sense of purpose. Indeed, one of the few beneficiaries of the pandemic in 2020 was the telecom sector which received a much-needed boost as public and private sector organisations shift to remote work, and move business applications to the cloud. With customer experience the continuing battleground for telecom operators, what are the data-driven use cases for telecom operators to drive sustainably...

AI and machine learning are coming of age, and 2021 is set to become the year that AI dominates the customer service call centre, by providing real-time feedback, predictive analytics, and in-depth analysis. AI is enhancing the customer experience while improving the lives of call centre employees. But how exactly do you make this happen is the subject of this episode of PodChats for FutureCIO? Ra...

A 2021 Coleman Parkes Research survey of 400 business and IT professionals at enterprises predicts that in the next one to two years, 87% of enterprises are planning a legacy system modernization program. Flexibility and financial upside are motivating the modernization of some mainframe-based systems. More than half of respondents say legacy modernization helped accelerate digital transformation,...