CX Nexus Podcast

Chris gets past the "wobble" at least he explains why it is a great thing. We also talk about how Chris activated his community to drive a single activity to help raise the review content on a product and tips on how you can do the same.

Michael talks about ROI for a Support Community. He put together an Google sheet to help with ROI of community. Check it out here

Online Community Vendor Selection https://chrisdetzel.com/vendor-selection Online Community Platform Vendor Selection https://chrisdetzel.com/f/online-community-vendor-platform-selection

To perform a great vendor selection, Michael and Chris talk about the following items: First, start with strategy.   What is your community's ambition? Think about how you wish to unfold your community.  For example, will you drive video or wiki content? Second Needs Statements.  Define your member's needs Are you a supportive or inspiring community Now you can talk about technology

In this episode, Michael and Chris talk about the following: 1. In the summer time traffic goes down on communities, how do you talk to your executives about this? 2. Sometimes you can't do everything, so you have to prioritize. You have to know what is and what is not your pile of sh*t to prioritize 3. Working with different cultures has developed both Chris and Michael's understanding of best wa...

Chris and Michael talk about stressors at work and how we deal with it. We both go into some detail of what is stressing us out at work and then we kind of talk about how we deal with it. Sometimes it's good to talk to someone, like Chris and Michael do about what is stressing them out and then, it's all good. What are some of your stressors? Find out ours!

When you get a new boss at work, you have to conform to how they think and what they need. In this session, we talk about the opportunity in working with a new boss. Chris was asked, if given a billion dollars, what would you do to expand your community and expand it fast. Michael and Chris go over that scenario. Guess what, it all starts with CONTENT, CONTENT and CONTENT!!! 

In this episode Michael congratulates Chris with the Reltio Community Go-live. They get in a discussion around the content strategy and the tactics that drive community activity for the future. Both Michael and Chris believe that engaging content is the key to the present and future success of communities. 1. Customer & Partner content seeding 2. Long document content seeding (Blogs, Wiki's, e...

Find the newly launched Reltio Community:  https://community.reltio.com/home

Michael and Chris talk about how to move old school support to digital. Michael has some challenges in the bank he works at and is building a longer term strategy in how they think about digital support. We talk about some tactics that he could do now, to get to that longer term digital support strategy.

Chris and Michael talk about presenting a business plan to C-Level executives and what that entails from a banking standpoint. Michael talks about how he went about building his business plan for the bank. It's interesting to hear about how he goes about it and how Chris would go about it.

Sponsored, by no one, but we are open to sponsors. Beer Sponsors would be amazing! 🍺🍻🍻🍻🍻🍻🍻

Sponsored, by no one, but we are open to sponsors. Beer Sponsors would be amazing! 🍺🍻🍻🍻🍻🍻🍻

Sponsored, by no one, yet, but we are open to sponsors. Beer Sponsors would be amazing! 🍺🍻🍻🍻🍻🍻🍻

Sponsored, by no one, yet, but we are open to sponsors. Beer Sponsors would be amazing! 🍺🍻🍻🍻🍻🍻🍻

Sponsored, by no one, yet, but we are open to sponsors. Beer Sponsors would be amazing! 🍺🍻🍻🍻🍻🍻🍻 Transcript: hello and welcome to another episode of 00:20 peers over beers i'm one of your hosts 00:22 michael sandoval 00:23 and i'm Chris Detzel hello chris i hope 00:25 you're doing well 00:27 yeah man i'm doing really well how about 00:28 you oh excellent i'm doing pretty good 00:30 uh it's l...

Transcript:  00:02 welcome to another episode of peers over 00:04 beers 00:05 your favorite digital and social 00:07 evangelist podcast 00:08 with your industry veteran hosts michael 00:11 sandoval 00:12 and chris detzel this podcast starts now 00:17 it really does i like the way it does do 00:18 the countdown so three two one 00:20 hello welcome to another episode of 00:22 peers over beers my nam...

Founding members and building an effective engagement strategy to online communities is so important. Michael and Chris talk a lot about digital engagement, content engagement and how to get your customers engaged into the community. Michael thinks about it in three parts. Green fielding, growth and maturing the community.

In this episode we talk about Legal, Security, UX and lots of other items. Building a community from scratch involves all of these things and they all happen in tandem. Also in this episode we all know that you have to just go do your F*ING job. If you go out and make stuff happen and do your F*ING job, then you will get shit done quickly.

Chris and Michael banner back and fourth to talk about what you need for a good executive meeting when presenting your executive and his direct reports.  The net of it is concentrate on three things:  Concentrate on your Dashboard Where are you in you roadmap Next Steps As we build each community from chapter A to chapter B, we should think of the individual customers and partners of that communit...

When building an online community or any digital customer system, we find that there are underlying issues in the foundation of organizations. Michael talks about how he has had conversations around "blowing" up what they have and starting fresh. We go into detail on how digital systems help and also how it exposes ways certain teams within the business work.

“ Reltio renews the MDM category with modern architecture and advanced features, they provide one of the most versatile MDM products on the market and one of the few ready to evolve into MDM's third generation."

Finimize has built a successful media brand around a community which has now become a playbook for other media brands to follow. This year is a particularly fascinating time. The pandemic has driven a whole new millennial generation of investors (Robinhood has 13 million users and 80% of those are millenial ). Not only has investing become a new status symbol, but this generation is demanding a wh...

Chris and Michael talk about how companies have built online communities and how each company started in different ways. Just because one company builds an online community one way, it does not mean that is the only way to do it. We explore those different ways in this episode. Although we think the technology and platforms are important parts of building an online community, we know that it is no...