CX Nexus Podcast

Check out Allison's LinkedIn here: https://www.linkedin.com/in/allisonboudreau12/

In this episode Jenny Weigle and Chris Detzel touch on some of the frustrations that Community leaders have as they lead their communities. We talk about how you can overcome these frustrations.  The 2022 Community Industry Report from CMX is out, find it here: https://cmxhub.com/community-industry-report/ and we answer these questions:  Difficult to consistently engage members 46% Hard to quantif...

In this episode we talk about walking into an established community. How do you go into an existing space that has it's own culture and help it thrive? What programs are needed to keep the community going and to help it drive value to your existing members and business? We also talk about how important vacations are to take and how you need to trust your staff to get the job done when you go on va...

In this episode, Marjorie Anderson, Product Manager, Digital Communities at Project Management Institute joins Peers Over Beers and goes in-depth about how she looks at metrics from a business outcome standpoint.

Chris Detzel and Elizabeth Kinsey, Director of Community at Slack, get into what our plans are for this year with our online communities. The Slack Community is growing but the still need more users. Elizabeth gives us a detailed view on how she is thinking of an MVP program. Chris also talks about the Reltio Community and how he is thinking about a "Super User Program" and more.

Jake McKee: https://www.linkedin.com/in/jakemckee/ Dinner5: https://dinner5.org/

Nicole Saunders, Director of Communities at Zendesk and Chris Detzel give their take on some trainings you an take to become a solid community manager. We also talk about putting yourself out there through guest speaking, presenting on a specific subject matter and more.

Scott Wilder joins Peers Over Beers again and guess what, he has a new job. We talk about that on Peers Over Beers. We talk a lot about how - To engage your customers quickly - Putting the customer first vs customers out - Have Shared Metrics about your customer so that you are not pulled by different metrics - Getting leadership to buy into the share metrics - Engagement is coming from a lot of a...

This teaser is better seen on the Peers Over Beers YouTube channel, but it is a commercial of all the guest we have had on so far in 2022. It's also a small tribute to the one and only Michael Sandoval. You can hear here, but you can also find it here: https://youtu.be/8EkxHFEsHjg Check out the Peers Over Beers YouTube Channel here:https://www.youtube.com/channel/UCs4RBNzGMkaa9Hvu6yZQboQ We are no...

Find Feverbee's website here: https://www.feverbee.com/ Richard Millington's LinkedIn: https://www.linkedin.com/in/richard-millington-5a32782/

Carrie Melissa Jones - YouTube Episode: How The 80/20 Principle Applies To Community Building Nicole Saunders LinkedIn Check-out the episode on video: https://youtu.be/zcONjTjG580

Live on the "Wilder" side and check out Scott's LinkedIn Profile: https://www.linkedin.com/in/wilder/

Check out Elizabeth Kinsey LinkedIn ! 

Dani Weinstein LinkedIn: https://www.linkedin.com/in/daniweinstein/

Nicole Saunders LinkedIn

Elizabeth Kinsey, Manager, Community  - Slack LinkedIn: https://www.linkedin.com/in/elizabethakinsey/ 

Nicole Saunders is the Director of Communities at Zendesk. She has been there for 5 yrs, and recently promoted to Director. 

Jenny Weigle's LinkedIn: https://www.linkedin.com/in/jennyweigle/ Jenny Weigle's website: https://www.jenny.community/ 

Michael Sandoval was an amazing friend, mentor and overall person. He touched many lives while here. I had so many people reach out to me directly, and a lot of them were literally from all over the world. In this short episode I talk about some of the memories and how he was just an amazing human. You will be missed my friend.

In this final episode, Michael and Chris talk about how to get resources for your community. Michael created a spreadsheet to follow along. Yes it's a bit boring, but there is a ton of great resources in this episode and on the spreadsheet. Find the information here: https://docs.google.com/spreadsheets/d/1kAT4z9L_RXaalVzw3yXhYpyxE8uV49h6/edit#gid=66571500

During this episode Michael and Chris walked through best ways to get resources. You can follow along with this link to the resource below: How To Get Resources for Your Online

Nurturing your users to engage is so important. You will need to figure out how to move your users from lurking, to liking, to asking and to replying to help others. There are tactics that you can drive such as webinar programs, rewards and recognition program, nurturing program and more! 

What are your KPI's that you should share back to your stakeholders is the key question that we try to address in this episode. Michael and Chris get a bit deeper than usual on key metrics and core KPI's for community. - Linking current accounts / customers in the community - Engagement and linking that into your CRM and tie it to renewals, upsell and cross sell

In today's episode, we start off a bit sombre as we think about the pandemic and how it has changed the way Chris and I see our lives.  A reflective lens perhaps.  This is why we started to think about the stress in our daily activities, and we talked about how we personally manage the effects on mind, body and spirit.  We also talked about burnout and how self-driven folks such as ourselves inter...

Michael Sandoval talks about his recent travels to due diligence on a few digital platform vendors who will take his credit union to the digital promise land. While in the discussion, Michael also talks about how the financial industry as a whole is still struggling through a digital transformation. Hint: it is taking forever!