Exponential-e

CX Meets - Retail · Hospitality · Leisure

Technology EN ↓ 3 episodes

Step inside the world of Exponential-e and discover how we’re helping hospitality, leisure, and retail businesses transform through technology. Each episode brings real conversations with industry leaders, exploring the trends driving digital transformation—from AI and personalisation to customer experience, smart infrastructure, and the future of physical and digital spaces. Expect practical insights, honest discussions, and real-world examples from across retail stores, hospitality venues, and leisure environments.

Author

Exponential-e

Episodes

Microsoft Licensing Mistakes That Are Costing Businesses Thousands - EP 03 02.07.2026 20:38

In this episode, Roberto sits down with Richard Williamson, Head of Commercial SaaS at Exponential-e, to discuss the rapidly evolving Microsoft ecosystem, the rise of AI and Copilot, and how organisations in retail, hospitality, and leisure can optimise licensing, strengthen security, and unlock cost savings. Discover how businesses can prepare for the next wave of AI, maximise productivity, and t...

Why Friction Is Becoming Retail’s Biggest Advantage - Ep 02 18.06.2026 36:15

Episode 2 of CX Meets by Exponential-e explores the evolving relationship between retail, hospitality, and leisure, and how these sectors are increasingly converging in a digital-first world. Host Roberto Castro, Sales Manager at Exponential-e, is joined by Glynn Davis, founder of Retail Insider and experienced retail journalist, to unpack how customer experience, loyalty, AI, and in-store innovat...

Retail Is Changing Fast… Most Companies Aren’t Ready - Ep 01 18.06.2026 28:22

In this episode, Roberto Castro, Sales Manager at Exponential-e, sits down with David Watson, Senior Account Manager, to reflect on key insights from Retail Hive. Drawing on conversations with industry leaders, they explore how the retail landscape is rapidly evolving—shifting from traditional infrastructure conversations to a stronger focus on customer experience, personalisation, and the growing...