CVC Home Service Success Network

One of the keys to a successful business is the daily use of strong systems, processes, and procedures. These businesses also have the tools and data collection methods in place to maintain their momentum—day after day, year after year. This commitment is their mantra for continued high performance. They closely monitor their results and make real-time adjustments to stay ahead of every curve. The...

Too often, sales don’t translate into the bottom-line profit our companies need. In some cases, the losses are so significant that it feels like we’ve paid the customer for the privilege of doing the work. When we dig into the root of the issue, we often discover breakdowns in the process that prevented the profit from becoming reality. Today on The CVC Home Service Success Network, we’re diving i...

Join us for this episode of the CVC Home Service Success Network as our guest, Jimbo Marshall, shares his expert advice on speaking confidently on camera and creating compelling videos that showcase the quality of your products and the level of service your company provides. A longtime videographer, Jimbo now teaches others how to appear natural on camera and how to create professional-looking vid...

As a manager, you probably know the feeling—each day brings mounting pressure, and it’s easy to become overwhelmed. The long hours and rising stress levels can take a toll, making it hard to find any sense of balance or satisfaction. In this episode of The CVC Home Service Success Network, we’re tackling that very issue. We’ll share practical processes and strategies to help you leave that overwhe...

Branding is how a company is recognized and how it attracts customers to engage with its services and make purchases. But what does effective branding really involve? It’s a broad and important topic. Be sure to tune in to this episode of The CVC Home Service Success Network as we welcome special guest Eric Ebbert, Head of Marketing at Saver Systems—one of the most well-known companies in their in...

One of the biggest aspirations of any manager is to build a workforce of industry experts who can provide exceptional service to customers while maximizing company profits with minimal mistakes and waste. Achieving this goal starts on day one. It begins with conducting thorough interviews to ensure that each new hire aligns well with your company culture. A strong onboarding process is essential—w...

Change, whether in life or business, can certainly be painful. However, it is necessary to reach your dream destination. Often, the failure to embrace change becomes a roadblock on your journey. Join us for this episode of The CVC Home Service Success Network as we discuss the challenges of change, how it can hinder growth, and why the journey to success can often be difficult. The CVC Home Servic...

No, that’s not a typo—it’s the title of a book we recently discovered that highlights the power of systems and processes. This book explains why they are essential for success and how implementing them can propel your business forward, replacing daily chaos with smooth, efficient operations. Be sure to tune in to this episode—you might just uncover some valuable insights to help you as a home serv...

Every day can often feel chaotic, and by the end of it, we may find ourselves wondering: What did I actually accomplish today? The chaos distracts you from your priorities and steals the clarity needed to achieve your goals. Maintaining focus and clarity is essential to reaching your ultimate destination. Join us today for a discussion on the power of focus and clarity. The CVC Home Service Succes...

Today we'll discuss how AI can help capture and convert leads into appointments and customers - because unless a lead becomes a customer, the money spent acquiring that lead is wasted. Our guest is Rafi Derringer from Avoca.ai, a company that has developed an AI system to complement your customer service staff. This AI works 24/7, never calls in sick, and never takes vacation. The system ensures e...

All too often fumbles are stealing the profits of so many companies. What are the fumbles? The fumbles are the lack of moving information from one person to another. And a fumble results that cost the company money that comes from the bottom line. And the profit is stolen. This is the topic for today/s broadcast of The CVC Home Service Success Network. We will share why this is a problem and how y...

When do you reboot your business, it is when the business is not delivering to the level you want it to perform. After all, the reason you have a business is not to provide frustrations, rather it is to provide you as the owner, and your team members with the means to do the things outside of the business you want to do. But often business owners are operating with handcuffs, handcuffs that restri...

Actually this is happening today, AI is answering the business calls that are coming in to some home service contractors, and many see that there may be a time in the future where all the calls are answered by AI. Already some are finding this useful when all the lines are tied up, after hours, on weekends and holidays when no one is working. Today we will have as our guest Lee Roff of Lords Chimn...

The home services industry has become an industry where many companies have decided that a rebranding is in order. This could range from a new logo to a change of the company name. Often a design company that specializes in rebranding has been engaged to do the new design and does the rebranding concept and design work for all phases of the company's outreach to their market. And if one digs deepe...

As we approach the coming of a New Year, it is important that any manager establish their goals for the New Year, but instead of looking at them as goals, isn't it time to refer to these as commitments. But to do this we have to take a hard look at where we are at as the year ends, and what are the leading challenges that you and your business face that require your attention, things do not change...

Listening, for many, is a very difficult task, our minds often do not absorb what others are saying, often we do not learn what their objections are, what their concerns are, and other factors that affect the outcome for us. This is the topic for this episode of The CVC Home Service Success Network, plan to listen in for some ideas on how to become a more effective listener. The CVC Home Service S...

A successful home service business needs to have a recognizable brand in order to draw customers to them. And one of the ways this is done is through the community involvement that the business does and provides. This is the topic for this episode of The CVC Home Service Network. Building your community involvement can provide you the status of being the recognized expert to those who buy your ser...

Let's face it, managing a business in 2024 is a tough gig, and so often issues arise. Many times these overwhelm us, but being overwhelmed does not provide the answers, it just continues to drive you up the wall. You have to have a strategic plan to move out of the chaos and to sail the ship smoothly. This is the skill that every manager must develop, not be a firefighter, rather be a fire prevent...

One of the toughest challenges a leader of a company or workforce has to face is when it is time to terminate someone on your team. It can be heartbreaking and be a terrible day. But as a leader one must face that this is one of the responsibilities of your role. On this episode of The CVC Home Service Success Network this is our topic today. How do you make this decision with a clear conscience a...

It is a fact of life, team members will resign, be absent, get injured, or need to be terminated. It happens, and all too often. The answer, build your 2nd string that is prepared to step in. But it is tough, hiring is tough, finding good people is tough, but without the 2nd streng what can you do other than shut down the truck? This is the topic for this episode of The CVC Home Service Success Ne...

The comfort zone, it is a pretty relaxing place to be, but if you have a dream destination often it will require you to step out of the comfort zone to make the journey successfully. Join us for this episode as we discuss the challenge of stepping out of your comfort zone to obtain the dreams you have in life. The CVC Home Service Success Network is a presentation of the CVC Success Group and pres...

It is a common issue with so many companies, we have a low producing team member, or often it is one who simply does not match with the company culture you are trying to build. The question is what does the manager do? That is the topic for this episode of The CVC Home Service Success Network. The CVC Home Service Success Network is a presentation of CVC Success Group, listen in as we share proces...

The Pain Of Change by The CVC Home Service Success Network

You know the drill, as a manager it seems to be an ongoing challenge of taking in new members of your team and then moving them to where they are productive and profitable members of the team. But it does not happen by magic, it takes a system, a system of moving them rapidly to a higher level. It is one of our leading challenges and many simply never make the grade, and your efforts are wasted an...

One of the expenses of managing a home service business is the cost of workers comp insurance where the premiums seem to rise drastically year after year, often presenting a cost that is hard to believe. Nothing is worse than having that insurance audit and the insurance comes to you with a bill for the increased premium that you have no choice to pay. But one of the ways that can cut this pain is...