Customer States...

In this amazing episode, Jake, Mike, Ali, Eric, and special guest Omar discuss the elderly, nighttime butterflies and how they move weird, dodging tool bills, the blame game, popular musical references, one time use parts, warranty claims, the Swedish Chef, one nightstand baby, core returns, and of course a few tangents. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube an...

Enjoy another great time with Jake, Mike, Ali, and Eric as they talk about tooth fairies, Matco and Milwaukee, full moons, Harry Potter references, Final Destination, Miata owners getting plowed in the rear, Mike sells a car, lunch sandwiches or lack thereof, synchronicity, new processes, overtime, and many more tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube a...

Please enjoy Best Of: Season Two of Customer States... Podcast! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check...

Jake the "Fidget Spinner", Mike, Ali, and Eric bring up topics such as techs at school, warranty happy customers, attempting to duplicating intermittent noises, marketing and advertising, broken teeth, new tech updates, transportation damage, how amazing Ford warranty is, how customers get "warranty happy", and Eric and Jake share some jokes. Check us out on Spotify, Apple Podcasts, Google Cast, I...

Jake, Mike, Ali, and Eric talk about getting a gay best friend, new Mazdas, carbon copy definitions, fresh hazing, lube rack pay plans, eliminating unapplied labor, no parts, moving out, "moving" technicians, telling angry people to calm down, email debacles, and Eric's first day at his new dealership. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other stream...

In this emotional episode, Jake, Mike, Ali, and Coffee Cart Barista Eric talk about dog names, dealership inspections and revamps, pay plans and what they mean for you, uncalled for emails, electronic repair orders, breaking up with your local Starbucks, Eric's journey onward and upward, and the possibility that no one uses the word "gusto" anymore. Check us out on Spotify, Apple Podcasts, Google...

In a much cooler episode (temperature wise), Jake, Mike, Ali and Eric promptly all take Malort shots and talk about how relatively simple repairs can turn into giant fiascos, sensitive knees, vehicles that are deemed "unsafe to drive", communication or lack thereof, brand new failed parts, a slow clap for Ali, how hard it is sometimes to put on a nice face for customers, nice customers who bring y...

In this scorching episode, Jake, Mike, Ali, and Eric try and battle a hot studio while talking about heat seaters(?), Saturday service, forward wheel drives(?), the differences between bolts and screws, unapplied labor and how it may apply to you, appropriate pay, the famous "Disappearing Porter Act", loaners and online scheduling, leftover repair orders, and going above and beyond the call of dut...

Despite minor audio problems in the first quarter, Jake, Mike, Ali, and Eric bring you lighthearted talk about how one time use parts are similar to spaghetti, brake pads of yesteryear, Disney references galore, an angry Yelp mom, kudos from the boss, vegan turbos, learning how to operate your new vehicle, being accountable for your actions, and we peel back the curtain as Mike makes a special ann...

In this special episode brought to you by Covid, Jake, Mike, Ali, and Eric share some technical difficulties, Jake almost finally gets an answer to what his mysterious car noise is, the gang shares woes of the Takata air bag recall and a very difficult Mazda B-Series truck, Covid brain fog occurs, there's a special care package for Eric, missed recall reports and deadlines, not enough staffing to...

Jake, Mike, Ali, and Eric talk about customers trying to dictate repairs, when personnel get fired and then rehired, Eric's trip to Phoenix, fixing other dealer's mistakes, standing behind your work, the Covid update, a much-needed tool room organizing, the importance of good documentation, a shop emergency, why it's important to know the product you sell, the frustration of having a lack of work...

In this special episode, Jake, Mike, Ali, Eric, Kevin, and special guest Norm Glazier talk about the importance of not cutting holes in your own vehicle, proper write ups, being a contestant on "The Sammy Show", oil changes and maintenance, shop politics, how getting Covid sucks, side jobs, the Liability update 2.0, claiming actual time on repair orders, safety inspections, #garthwherearethebodies...

In this titillating episode, Jake, Mike, Ali, and Eric discuss flirtatious Ali, after oil change "problems", the Mazda fuel pump recall fiasco, being stretched thin, taking time off, Mike's gentleman's weekend in Vegas, the Liability update, tipping performers, Jake's diminished capacity, winning the shit lottery, and a little homage to My Cousin Vinny. Check us out on Spotify, Apple Podcasts, Goo...

In this strong beverage fueled episode, Jake, Mike, Ali, and Eric speak about playing manager, Jake's car troubles, handling heaters, taking responsibility, labor operations, constructive criticism and how and when to give it (or take it), lack of communication, Flat Rate Tech Podcast, trash removal struggles, an extreme number of tangents driven by alcohol, and Mike's horrible joke. Check us out...

In this episode, Jake, Mike, Ali, and Eric explore diverse topics such as Hannukah Harry, stupid customers, dead batteries, the late great Sir Sean Connery, trimming "rotars", making ends meet, removing yourself from the dealership, more tongue twisters, cartoons, lunch break rituals, appropriate compensation, and of course, many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHea...

In this emotionally charged-up episode, Jake, Mike, Ali, and Eric talk about shoes, Ali's raise, a slight bit of uncool, Miata owners, loaners and rental agencies, janitorial staffing issues, people who think they know everything, the importance of planning for the future, overextended budgets, and of course, many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube...

In this explosive and festive episode, Jake, Mike, Ali, and Eric discuss cleanliness, taking a break, respecting each other, Mike's dog Koa and a broken A/C unit, emergency vehicles, Eric's rechecks, getting locked in, Jake's car troubles, work ethics, bracelet explosions, other explosions, 4th of July explosions, and strange bathroom habits. Happy 4th of July everyone and stay safe! Check us out...

Jake, Mike, Ali, and special guest Rich Gold have exciting conversations about the proper way to eat Pop-Tarts, being "in the biz", lost time, dinosaurs, inflation, knowing your role, how "mechanically inclined" Jake is, rolling the dice, efficiency (redux), warranty times, and plenty of opinions on all of the above. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and ma...

Listen in as Jake, Mike, Ali, and special guest Eric Jennings talk about how cyclical the automotive industry is, used car gravy, "local clutch shops", losing your cool, knowing your worth, efficiency, how to get along with other employees, mechanics egos, many fun filled tangents, and a very special Listener Mail. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many...

After a brief hiatus, the gang is back! Jake, Mike, Ali, and Eric bring you exciting subjects such as Mike's big secret, Womens wrestling, "technically experienced" customers, Ali's phone call to Eric, awkward conversations in traffic, people you want to strangle, Mazda A/C issues, door rates, Human Resources experiences, how NOT to make more work for yourself, TSBs that don't fix anything, tellin...

In this tequila fueled episode, Jake, Mike, Ali, and Eric have hilarious conversations about electric turbos, wearing many hats, stolen cats, chasing the dollar, educating techs instead of educating the customer, wheeled chairs, sausage fingers, Jake gets a raise, how your day is dictated by your attitude, almost too many tangents, and a very interesting Listener Mail! Check us out on Spotify, App...

Jake, Mike, Ali, Eric, and special guest Will Tomczak have a grand old time as they dip into sensitive topics such as come-backs, rechecks, recheck time periods, "locally obtained parts", rich slobs, stopping certain things in the service drive, how important it is to clean your car before you bring it in for service, the non-existent "48 hour cool down period", purposeful obsolescence, an explodi...

CustomerStatesPodcast.com for merch! Jake, Mike, Ali, and Eric bring you an interesting episode fueled by disgusting alcohol which induced divulgence into topics such as hanging up your stapler, asking for a raise, new vehicle inventory, Jake's bone to pick with Mazda Warranty, the "Rule of Two", flapping inside your ear, "The Great Flood", a unique Listener Mail, and of course, many tangents! Che...

Even with multiple interruptions, Jake, Mike, Ali, and Eric bring you another exciting episode full of topics such as supercharged engine oil misconceptions, how Eric missed the fact that New Orleans IS actually in Louisiana, "catastrophic" Drive Mode Unavailable messages, Eric goes to school to get certified, tongue twisters, keeping secrets, Dick Drops and "Donald Ducking it" with sunburnt raisi...

In this tumultuous episode, Jake, Mike, Ali, and Eric argue over the proper time to say things, the numerous and insane Prior Approval hoops to jump through from the manufacturer, a satchel full of Richards, we impersonate each other, the super important reasons to follow ALL dealership rules and procedures ERIC!, delicious chicken and few company BBQs, lot damage, IT issues resolved (mostly), The...