Customer States...

Mike, Ali, and Eric talk about using your tools, urgent frozen yogurt, why not to take days off, mustaches, a stricken Lightning, too much transportation damage, flea market finds, the used car department, PZEV warranty coverage, concerts, and a few jokes. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_...

Jake, Mike and Eric talk about vampires and werewolves, three Service Managers in six months, loud exhausts, Jake's prehistoric dealership, a broken parts washer conversation, how you can't fix stupid, the importance of NO ONE WORKS FOR FREE, smog shop oversights, the ol' sales switcheroo, hanging up the wrenches in your 30's, a shout out, many more stuff and things, and of course...

After a stress filled week, Jake, Mike, Ali, and Eric talk about auto-emailers upsetting customers, people's opinions and why they should be kept to themselves (allegedly), a sale's induced trailer hitch installation fiasco, customers asking for weird things, possibly the last Transit van update from Eric, a Mobile Service update from Mike, the importance of CYA with insurance companies, E...

Jake, Mike, Ali, and Eric talk about how not to greet a customer, ridiculous aftermarket warranty companies and their policies, "tuck it or tear it" Mazda repairs, a few broken spark plugs, Ali's transportation damage claim, a Volkswagen ID.4 recall debacle, a lack of power at the auto mall, Eric's fancy Toyota finally gets fixed, and the importance of answering the phone. Check...

Jake, Mike, Ali, Eric, and special guest Norman Glazier laugh about new Mazda recalls, fancy Canadian F-150s, melty snow, how all sales staff everywhere are liars, modified Ford Ranger differential issues, back up camera complaints, a company BBQ missing some trees, Hellcat drivers in Los Angeles traffic, arguments with your boss's boss, Eric's 11 year old tires, Ali gets screwed by a new...

"Customers are allowed to make bad decisions, and I'm allowed to charge them to do it a second time." - Norman Glazier. Jake, Mike, Ali, Eric, and special guest Norman Glazier have a wild time with topics such as math and conversions, Certified Pre-Owned warranties, analog versus digital gas pedals, yet another Transit van story, a broken engine, airline experiences, uninformed Mazda...

This week Jake, Mike, Ali, and Eric blabber about fighting words, unpopular opinions, clearing monitors, an overheating F-150, guessing labor times, dealing with insurance adjusters, multitasking, Mike's newest hat, training, the Edison truck update, our favorite candy bars, we precisely define what Mode 6 data is, and of course many jokes! Check us out on Spotify, Apple Podcasts, Google Cast,...

Jake, Mike, Ali, and Eric talk about awkward engagements with your General Manager, chasing misfires and The Never-Ending Raptor, vehicles consuming oil, the "I have a guy" complex, accidents at work, putting fuel in your vehicle, updating scan tools and outside diagnostics, accents, jokes, and how Lexus is just a fancy Toyota. Oh, and many tangents! Check us out on Spotify, Apple Podcas...

Jake, Mike, Ali, and Eric invite you to pull up a beverage and laugh about a big oopsie, ideas for dealership-based reality TV shows, Crowning achievements, quality control, stop sale recalls, how approved is approved, miscommunications, tire shop antics, how much CAN you write off?, parts availability, and of course, tangents right out of the gate. Check us out on Spotify, Apple Podcasts, Google...

Mike, Ali, and Eric get caught up after a week off with tales of new F150 problems, wood-wind woes, a viral video gone wrong, wheel debacles, a Mobile Service mistake, ignoring rental agreement contracts, discussing pay amongst employees and asking for a raise, not harassing Jake while he's at home sick, some interesting expressions, a few jokes, and many interruptions from Koa. Check us out on Sp...

Jake, Mike, Ali, and Eric have a great time talking about dump trucks, the 7 Deadly Sins of American Highways, clearing the service drive at night, getting T-boned by a Fusion, more incorrect parts, a potential new segment called "Things You See During Mobile Service", Eric saves the day, a Mazda self-audit, and of course joke time with Madame Montenegro. Check us out on Spotify, Apple Podcasts, G...

Jake, Mike, Ali, Eric, and special guest Norman Glazier discuss the new Mazda CX-90, electric vehicle logistics and usage, a very smelly customer, dealing with insurance adjusters, nightmare workplaces, management not having your back, employee reviews, and how to not fall into a rut of abuse. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platf...

Tangents and banter filled as usual, Jake, Mike, Ali, and Eric guide you through their past week of mayhem including stories of when you "think" you know what you're doing, paying attention in the shop, survey scores, turkey calls resulting in a broken Ali, interior water leak nightmares, a new Mazda, eating Sushi, rotating techs, a couple conversations about sand, a few Game Of Thrones references...

Jake, Mike, Ali, and Eric talk about getting the shakes, updating customers, punch times, little red men, Jake's typical day, turning your wipers down, automatic headlights, a parasitic draw claim, how the job isn't done until the vehicle leaves the shop, a Mazda Field Service Engineer story, and lots of hand farts. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and man...

Welcome to Season Three! Jake, Mike, Ali, and Eric wrap up the holidays, lament about working on rust bucket vehicles, we get an update on Eric's Transit van's including a Block Tease, we learn how amazing Ford warranty is, have a few "ever since ya..." stories, talk Mazda buy back, discuss how customers are not technicians, we hear about an unfortunate series of events, and of course many tangent...

Happy New Years! With Eric absent due to being under the weather, Jake, Mike, Ali, and Kevin talk about an ideal world where Service Advisors are replaced by iPads, a flooded office, doing the Heimlich, shop workflow or lack thereof, semantics, mobile service, some spicy chips, and of course many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other st...

In this festive episode, Jake (happy birthday), Mike, Ali, and Eric jingle the bells, complain about wild customers and their equally wild concerns, Eric's near-death experience, sexual harassment training, driving like a peasant without cruise control, our favorite Christmas movies, the woes of being a working shop foreman, recalls and reprogramming, birddogs, YouTube bakers, a special holiday gi...

Jake, Mike, Ali, and Eric bring you topics such as new Mobile Service Vans, video multipoint inspections, updates to multiple ongoing projects, and an absolute ton of tangents and tomfoolery. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a...

With Jake out sick, Mike, Ali, Eric, and special return guest Will Tomczak laugh about archaic dealership technology, mechanic 101, how CHRISTIAN SHOULD DO HIS JOB!, warranty administrator relationships, shop meetings, high octane situations, body shop project update, missed diagnoses and having to pick up the slack, stupid cost cap tools, and a very special Listener Mail!   Check us out...

Jake, Mike, Ali, Eric, and special guest Tommy De La Cruz talk about molding new employees, how to blame everything on your apprentice, processes, uneducated customers, a "sexist" advisor, intergalactic backorder parts, a follow up on VW diagnosis time discrepancies, the team environment, guessing ages, venting about work, fresh moldable employees, the Transit engine update, car graveyards, and ma...

Gobble Gobble! In this festive episode Jake, Mike, Ali, and Eric give thanks for a very special mystery drink from a customer and talk about being in the "top percentile", rodent repellent devices, getting the wrong engine, how you can't make money if you don't have parts, a scare on the drive, clocking overtime versus being efficient, modified exhausts, clearing your bay, selling tires, programmi...

Jake, Mike, Ali, and Eric talk about how TSBs do not dictate warranty, customers who take their own cars apart, when brakes and broken, buy back processes and Lemon Law, a warranty truck engine, "hamburbers", alliterations, alternative transportation claims, no cap, and a very special Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming...

This week Jake, Mike, Ali, and Eric bring you subjects like Mustang drivers, "professionals", getting yelled at, witness marks, chasing the dollar, loving dogs, pizza parties, technical difficulties, being deformed from impact, used Miata's, lots of jokes, and answering a listener's question! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platfo...

Jake, Mike, Ali, and Eric talk about "unsafe" working conditions, ultimate pranks, Pumpkin Spiced things, glizzies, how you gotta pay to play, customer perception, why it's important to stay in your lane, value for cost of service, customer perception, consent, being certified and thrown to the wolves, pedestrians struck by customers, podcast structure, and Mike gets knocked out. Check us out on S...

In this week's episode, Jake, Mike, Ali, and Eric talk about inside jokes like "George Co'stand'za", Jake actually being busy, tool trucks, happy retirement parties and the inclusion of pizza, rockslides, downed phone lines and corrupt files, driving expensive cars, and of course many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming plat...