Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders

Dave Murray talks with Mike Rayburn – a guitar virtuoso, a wonderful comedian, and an awesome motivational speaker. Combine these three amazing talents and what you get is a keynote artist. Mike is a Hall of Fame speaker. He has given two TEDx Talks and has headlined at Carnegie Hall as a musician. Instead of using PowerPoint in his keynote presentations, he uses guitar and comedy to make things m...

In this episode, Dave Murray talks with Dan Gingiss, speaker, consultant, and the author of Winning at Social Customer Care. He also co-hosts Experience This! Podcast.  Dan has a 20-year experience in Corporate America, mostly as a marketer, and eventually as a customer experience guy. He worked at large companies such as McDonald's, Discover, and Humana as well as some smaller startup companies....

Today's guest is Craig Russell, a senior executive who has worked with top brands including Starbucks, Red Robin, Seattle's Best, and Restaurants Unlimited. Craig is the embodiment of world-class customer service. It isn't something you strive to achieve in two or three years. Otherwise, it's going to be a painful three-year journey. Rather, it's a decision you have to presently make – to do world...

How much of your focus as a company is on employee experience? When you build a world-class internal culture, what's experienced on the inside will be experienced on the outside.  Be world-class to your employees and they will give that to your customers. Today's guests are leaders and visionaries, Mike and Tina Hodges, who are a living testament to this. They started their financial services comp...

In this highly competitive world of business, price and quality can only bring you so far. What will then set you apart? Genuine customer care = highest customer satisfaction But that can only be achieved under a strong banner of leadership. Today's guest is Ritz-Carlton royalty, Jim McManemon.  A veteran in the hospitality industry, Jim has been working with The Ritz-Carlton Hotel Company for alm...

What makes you stand out from the rest in your industry?  It can't just be the price. It can't just be the product.  Think fans first.  Think not just customer experience – but remarkable customer experience. But what kind of experience would make you different?   How do you keep your customers wanting more?  Today, Jesse Cole, also known as The Yellow Tux Guy, shares about how to create a remarka...

Are you and your organization really focused on leadership, or are you too focused on the byproducts of leadership?  In times of crisis where there's too much uncertainty, where do you stand as a leader? In this episode, Dave Murray from The DiJulius Group chats with Alden Mills, a nationally recognized rower turned Navy SEAL turned entrepreneur.  His first company was hugely successful, having be...

In times of adversity and change, we discover who we are and what we're made of. As the saying goes, "Tough times don't build character. They reveal it." How you lead right now says so much about you as a leader. You have to set the tone for your entire organization. You have to be that person to fight, overcome the odds, and be the one that people can look to and rely on.  You need to rise to the...

Today, I want to talk about the incredible opportunities that can come from the COVID-19 crisis in our personal lives.  Constantly checking news headlines and social media during times like this can become an unhealthy addiction. This can add to your stress and fear that would only negatively impact your health. Instead, look at the opportunities and the blessings many of us have.  Discover ideas...

Welcome to the first episode of the Customer Service Revolution Podcast! This is more than a podcast though. It's a movement.  The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you are a revolutionary customer service leader who's ready to stop competing on price and obsessed with building a b...

Customer service, done right, can be your company's single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applie...