Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders

The DiJulius Group's Chief Revolution Officer John DiJulius interviews Stan Slap, renowned thought leader in company culture. Stan's books on business culture have landed on the bestseller list of The New York Times, The Wall Street Journal, and USA Today. He is the CEO of the international consulting company called, by a remarkable coincidence, SLAP. Stan recently wrote an incredible white paper...

The DiJulius Group's Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray talk about the legacy of Tony Hsieh, the man who built Zappos into a customer experience powerhouse. Hsieh pioneered so many revolutionizing customer experiences used in all industries today.  What you will learn: How Tony Hsieh, CEO of Zappos, took an unthinkable business model and tu...

Chief Revolution Officer and best-selling author John DiJulius speaks with Ryan Magnon, Senior Principal Operations Lead at Chick-fil-A Corporate. From quality officer in the Air Force to Vice President of Quality for the luxury hotel brand Capella Hotels & Resorts to Senior Member of the American Society for Quality, Ryan knows service excellence in and out. Talk about an Ivy League education in...

Chief Revolution Officer and best-selling author John DiJulius shares What it takes to be a Revolutionary .  In order to be a Revolutionary , you need to: Never say or accept "I gave my best"   Understand the Reality Distortion Field Ask yourself 'What belief system needs to be changed in your world'? Understand the mindset of a Revolutionary Resources mentioned: www.thedijuliusgroup.com https://t...

Chief Revolution Officer and best-selling author John DiJulius shares how to be the brand EMPLOYEES can't live without. In order to be the brand EMPLOYEES can't live without, you need to focus on these areas: Make your interview process ungameable. Become the business great employees seek out. Make your brand tattoo worthy. World-class starts at headquarters. Be an energy giver, not an energy take...

Chief Revolution Officer and best-selling author John DiJulius shares How to be the Brand Customers Can't Live Without.  In order to be the brand customers can't live without, you need to: Focus on Micro-Moments Avoid Empathy Fatigue Address the Relationship Deficit Train your employees on how to make an emotional connection in every interaction Utilize Relationship Hacks Justify a Relationship Ta...

Chief Revolution Officer and best-selling author John DiJulius shares what your organization needs to do to Reimagine your business model to help make 2021 your best year ever!  You will learn: Understand the irreversible impact of COVID-19 What are the best ways to Reimagine your business model? How COVID is not changing the future, it is accelerating it. The COVID business mortality rate will be...

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers who presented during week 5 of The Customer Service Revolution Conference, featuring Ken Blanchard, Adrienne Bankert, J.R. Heckman, Dave Murray, and John DiJulius. You will learn: How it all starts with having a vision of what could be How to create a reality distortion...

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 4 of The Customer Service Revolution Conference, featuring David Horsager, Tom Bilyeu, Tom Ryan, Dave Murray, and John DiJulius.  You will learn: Why should you make your interview process un-gameable? Stop trying to find great employees and fo...

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 3 of The Customer Service Revolution Conference, featuring Jesse Itzler, Dr. Paul Bizjak, Darren LaCroix, Dave Murray, and John DiJulius. You will learn: How to address the relationship deficit  How to avoid empathy fatigue Find the conversatio...

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 2 of The Customer Service Revolution Conference, featuring Seth Godin, Mikki Williams, Chris Larkins, Dave Murray, and John DiJulius. You will learn: A recession is a horrible thing to waste. It's like a business enema. More is caught than is t...

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 1 of The Customer Service Revolution Conference, featuring Guy Kawasaki, Jess Pischel, John DiJulius, Corey McCarthy, and Bronkar Lee.  This is our 12th year of putting on this event and virtually our first. This year's theme is Reimagine... Re...

In this episode, John DiJulius talks with Tom Ryan, NCAA Championship head coach of the Ohio State University wrestling team. As an All-American college wrestler, Tom embraced his fair share of "chosen suffering." It wasn't until the sudden death of their five-year-old son, Teague, that Tom and his wife encountered "unchosen suffering" in a way they never wished. In this fire, they found their fai...

In today's episode, customer experience expert John DiJulius talks with health & wellness expert Dr. Paul Bizjak. Dr. Paul Bizjak is a serial self-experimenter, working to test success & wellness theories in an effort to help others live their best life possible. His more than 22 years in his private chiropractic practice, caring for thousands of patients and providing almost half a million patien...

Darren LaCroix went from being a struggling stand-up comedian to winning the title of The World Champion of Public Speaking in less than nine years. He may have been born without a funny bone in his body, but he possessed the desire to learn and the willingness to fail. This self-proclaimed student of comedy is living proof that anything can be learned! Today, Darren will share how he made this am...

John DiJulius interviews Emmy Award-winning journalist, author, speaker, and coach Adrienne Bankert. Adrienne is a national correspondent for ABC News often seen on Good Morning America and World News Tonight. She has covered some of the most historic headlines of the past decade and the biggest stories in sports and entertainment. Adrienne was the first national correspondent to go live from the...

What does it take to be an exceptional leader?  In today's episode, Dave Murray talks with leadership expert Dr. Ken Blanchard as they discuss some key insights into servant leadership.  The Ken Blanchard Companies has conducted amazing research since 1979. They have created so many amazing programs focused on developing great leaders, which is built on their philosophy that everyone should have a...

There are many leaders today who aren't solving the issues in their organization – and that's because they fail to recognize the deeper, underlying issue that sits right at the core of those – trust. Trust affects everything. And the only way to get faster results is increased trust. In today's episode, Dave Murray, senior consultant of The DiJulius Group interviews David Horsager, CEO of the Trus...

In this episode, world-class customer service authority and president of The DiJulius Group, John DiJulius, shares some great insights into customer experience gleaning from his remarkable years of experience and expertise. John didn't get his success offered on a silver platter. When his dad deserted his mom and siblings, they went from being upper-middle-class to welfare overnight. He was labele...

This week, customer experience expert John DiJulius interviews the legendary Seth Godin, entrepreneur, author, speaker, leader, and visionary. Seth Godin is the author of 20 books that have been bestsellers around the world and have been translated into more than 35 languages. In 2018, Seth was inducted into the Marketing Hall of Fame.  In addition to his writing and speaking, Seth has founded sev...

In this episode, The DiJulius Group's Chief Revolution Officer John DiJulius talks with Chief Evangelist Guy Kawasaki, t he man who popularized the term "evangelism."  Guy Kawasaki started his career working directly with Steve Jobs as Apple's Chief Evangelist. He is a brand ambassador for Mercedes Benz, an executive fellow of the Haas School of Business at UC Berkeley, and an adjunct professor at...

Culture reflects leadership – and sometimes, you need to do things wrong in order to finally get them right.  In today's episode, learn how to be the leader that you need to be so you can create a culture you can truly be proud of. Chief Revolution Officer John DiJulius of the DiJulius Group chats with Arnie Malham, an experienced entrepreneur with a culture-first mindset. Arnie has had 3 successf...

People want to be part of something larger than themselves. They want to be part of something they're proud of, that they'll fight for, and that they trust. This is what Starbucks has built – no wonder they have raving employees and raving customers that can't go a day without them.  Today is part two of the conversation about Howard Schultz – all the things that he has done and what Starbucks has...

In today's episode, Chief Revolution Officer John DiJulius and senior consultant Dave Murray from The DiJulius Group feature the man who revolutionized, not only the coffee industry but the entire retail and hospitality industry – Howard Schultz. Howard's actions as a leader and what he had done to build Starbucks has created so much useful content in the consulting world. Today, Starbucks has bec...

Giving back to the community is not just about writing a check. Social service should be way more than that. You have to get involved and find out what people with different backgrounds are like. And it starts with having those conversations. In this episode of The Customer Service Revolution, John DiJulius interviews coach DJ Santiago, the Founder of Aspiring Athletes, about the need for companie...