Customer Centric Retailing Podcast

Our special guest, Oliver Banks, joins the podcast to share his experience working with countless retailers on transformation projects to bring them closer to their customers and avoid the apocalypse.  What does retail transformation mean? How can brands know if they’re ready for it? Where do you even start? We ask these questions and more of our special guest, Oliver Banks, founder and director o...

Our special guest, Gary Newbury, brings over 30 years of experience in supply chain logistics to talk about the mission-critical challenges facing retailers today. How can retailers keep up with consumer expectations of fast and free delivery without hurting their bottom line? Is in store fulfillment the future for all, or only for some? What are the top challenges in supply chain faced by retaile...

Our special guest, George Nahra, brings decades of experience in executing complex digital retail strategies to discuss the root cause behind the so-called retail apocalypse. Why are all these bankruptcies happening? How can brands stand out from their competition when there are so many options out there? We ask these questions and more of our special guest, George Nahra, retail strategy and custo...

Our special guest, Carl Boutet, brings years of experience in retail to discuss the necessary blend between science and art that makes for customer-centricity. How do we rethink the retail experience post-pandemic? Are impulse purchases a thing of the past? What does the future of retail hold? We ask these questions and more of our special guest, Carl Boutet, Managing Director of the Quebec Center...

Our special guest, Cynthia Hollen, brings over 20 years of experience in retail to talk about the importance of merging online and offline shopping experiences. Why are retail leaders so unwilling to innovate? Should brick-and-mortar traditionalists be fearing their digitally native counterparts? Is mall-based shopping on its way out? We ask these questions and more of our special guest, Cynthia H...

Our special guest, Miya Knights, has observed the retail industry from above and within and joins the podcast to provide a fresh view on what omnichannel really means and how retailers can achieve it.  What role will new and emerging retail technology play in the modern store? How can retailers change and adapt at the same pace as customers? Is Amazon on its way to monopolizing retail? Why are so...

Our special guest, Rachel Williamson, brings over 30 years of experience in brick-and-mortar retail to advise our audience on how to provide the best possible in-store experience. In what ways was COVID a blessing in disguise in pushing retailers to adopt customer journeys they should’ve taken on board a while ago? What trends should retailers be skeptical of implementing? What should digitally na...

Our special guest, Bob Phibbs, shares his experience maximizing sales growth for retailers by focusing on the human aspect instead of battling over tech. How do you achieve a truly customer-centric experience? What training is required to build a successful team? How do you unify your online and offline worlds to provide a holistic shopping journey? We ask these questions and more of our special g...

Our special guest, Chris Walton, brings over 20 years of experience in retail to talk about the importance of omnichannel and how retailers might actually achieve it. What does omnichannel really mean? How many retailers have actually achieved it? If not, what’s stopping them?  We ask these questions and more of our special guest, Chris Walton, founder and co-CEO of Omni Talk, one of the fastest-g...

Our special guest, Ron Thurston, brings over 25 years of experience in brick-and-mortar retail to enlighten us on the evolution of physical retail and the changing retail culture. How has the retail culture evolved with the rise of eCommerce? Is physical retail dead? If not, how does it have to change to keep up with customer trends and preferences?  We ask these questions and more of our special...