Customer Centric Retailing Podcast

This episode’s special guest, Filipp Labkovskiy, Head of E-Commerce at ECCO Shoes Russia, offers expert tips and meaningful insight into the role of business analytics in creating successful omnichannel strategies. - What steps can retailers take to ensure the implementation of new retail technology goes smoothly? How can retail brands best adapt to meet customers’ ever-changing expectations? How...

This episode’s special guest,  Angela Picin, Global Omnichannel and Retail Operations Manager at Roger Vivier, shares key insights and tips from her experience managing the implementation of successful omnichannel retail operations. - What steps can omnichannel retailers take to prioritize a seamless customer experience? How do omnichannel initiatives affect the sales targets that we set for our i...

This episode’s special guest, Fred Schofield, discusses the importance of aligning your eCommerce and in-store operations to create successful BOPIS and ship-from-store omnichannel initiatives. - How can retailers incentivize store associates to champion their greater omnichannel strategy? Should brands attribute online sales to local stores? How should retailers measure KPIs for stores that assis...

This episode’s special guest, Mark Pilkington, discusses the role that omnichannel stores play in next-generation retail and how the classic model of retail is evolving. - What is the role of stores in the increasingly digital landscape of retail? How can we run brick-and-mortar stores like eCommerce? What excites Mark most about the future of retail? - In this episode, we explore these topics and...

This episode’s special guest, Worth Darling, discusses the importance of leveraging your stores and store associates to create seamless BOPIS and ship-from-store omnichannel initiatives. - How can retailers implement BOPIS & ship-from-store initiatives without risking the experience of their walk-in customers? Does BOPIS actually increase retail brands’ top-line revenue? Why should retailers t...

Our special guest, Barbara Thau, joins us to discuss exciting trends in retail with an emphasis on experiential shopping and customer loyalty.  How can retailers best leverage social commerce? What loyalty trends are successful in keeping customers engaged? How can retailers best employ technology to delight customers? We ask these questions and more of our special guest, Barbara Thau, senior feat...

Our special guest, Steve Dennis, joins us to discuss the importance of centering all operations around the customer and eliminating cumbersome silos in order to enable a frictionless experience. What are some of the ways that you think retailers can re-imagine their store layouts to accommodate modern buying behaviors? How should retailers approach measuring success for physical retail? What is St...

Our special guest, Greg Buzek, joins us to discuss how retailers can prepare for the post-pandemic retail landscape.  What were the major factors that influenced retail success in the pandemic? What sorts of tools and technologies should retailers continue to invest in after the pandemic has completely waned? How can the little guy keep up? We ask these questions and more of our special guest, Gre...

Our special guest, Chris Walton, joins us to discuss the five major trends poised to disrupt the retail industry. What is necessary to make micro fulfillment work? How is computer vision set to shake up the retail industry? Are the big retailers going to completely monopolize the market in the years to come? How can retailers win at social commerce?  We ask these questions and more of our special...

Our special guest, Ashley Merrill, joins us to walk us through Lunya’s story and how she’s been able to stay agile whilst staying true to the brand. What is the inspiration behind Lunya? How can digitally native brands compete in a hyper-competitive world? How can a brand remain agile without compromising on its mission and story? What are fast-fashion brands really doing to the retail industry? W...

Our special guest, Rick Watson, joins us to provide his perspective on the ingredients required to win in a competitive retail environment, and why retailers are approaching KPIs completely wrong.  What does omnichannel really mean? How can DTC retailers win? What are the biggest challenges that brick and mortar retailers face as they reopen stores? What are the KPIs that retailers should really b...

Our special guest, Sylvain Nigra, brings decades of experience at some of the most successful brands in the world to talk about what it takes from a technology perspective to deliver the best retail customer experience possible. What are the main in store technology retailers should be adopting to be successful? What should be the first step in the project rollout? What tools do store associates n...

Our special guest, Kenny Anderson, joins the podcast to discuss how merchandising has and must evolve in order to keep up with modern supply chains, customer expectations, and concerns about sustainability. How has merchandising evolved over the past decade? What is the right balance between online and offline retailing? How can luxury brands best promote sustainability without compromising on pro...

Our special guest, Liza Amlani, joins us to discuss the importance of sustainability and diversity in retail.  How has the role of the merchant evolved in the past years? How can retailers promote sustainability in fashion without compromising on profit? Is it possible to anticipate demand? How can the retail industry promote and benefit from more diversity?   We ask these questions and more of ou...

Our special guest, Sylvain Nigra, brings decades of experience at some of the most successful brands in the world to talk about how pre-orders ought to work to create excitement and reward loyal customers for their fidelity to your brand. Are pre-orders right for all retailers? What happens when they go south? What is the best way to measure the success of pre-order initiatives? We ask these quest...

Our special guest, Sucharita Kodali, joins the podcast to share insights gained over the past decade in the retail industry, with a focus on the online shopping experience. What makes for an excellent online shopping experience? How can retailers gain customer loyalty? What were the factors leading up to the highly publicized Toys R Us downfall and what can retailers learn from that bankruptcy?  ...

Our special guest, Sandra Duff, shares her experience as the SVP of Strategy Activation and Operations at Jackman Reinvents to tackle hard topics like technological transformation, operational changes, sustainability, and diversity. How is the grocery landscape changing? How can both retailers and consumers behave in a sustainable fashion without sacrificing convenience and profit?  We ask these q...

Our special guest, Nicole Reyhle shares her expertise with our audience, focusing specifically on the elements of the in-person shopping experience that keep the customer engaged and how retailers, big and small, can leverage data to better understand their consumers.  What draws people to in-person shopping, even in the midst of a pandemic? How can retailers best win loyal, life-long customers? W...

Our special guest, Melissa Gonzalez, joins the podcast to discuss how retailers should rethink their environments and in-store experiences to animate the shopping journey.  What should the modern store look like? How should retailers measure the success of omnichannel initiatives such as buy online pick-up in-store? How is the role of the store changing and how can retailers leverage pop-ups to co...

Our special guest, Sylvain Nigra, brings decades of experience at some of the most successful brands in the world to talk about what it takes from a technology perspective to create the best customer experience possible.  What are the main technologies retailers should be adopting in-store to be successful? What should be the first step in the project rollout? What tools do store associates need t...

Our special guest, George MacDonald, brings decades of experience as executive editor of Retail Week to talk about the latest trends in the industry.  What does retail localization mean? Are department stores and malls going out of business? What can retailers do to stand apart from their competitors? We ask these questions and more of our special guest, George MacDonald, executive editor of Retai...

Our special guest, Alison Hop, joins us to share her experience as Director of Commerce at the Ministry of Supply.   How do retailers such as the Ministry of Supply stand apart from their competitors? Why offer a 100 day return period? What has been the most challenging aspect of the pandemic? Does social media marketing really work? We ask these questions and more of our special guest, Alison Hop...

Our special guest, Jason Goldberg, shares his thoughts on what makes for an excellent shopping experience and where retailers fall short. How has shopping fundamentally changed? What makes for an excellent online experience, and how many retailers have actually mastered it? Is social commerce worth the hype? We ask these questions and more of our special guest, Jason Goldberg, Chief Commerce Strat...

Our special guest, Ted McCaffrey, shares his expertise and experience with RFID retail technology to explain why it’s the future of retail.  What is RFID technology and why are retail giants flocking to it? Is it worth the hype? Benefits of RFID? What is RFID used for? and How can retailers, big and small, leverage RFID tags to achieve a more comprehensive and transparent view of their inventory?...

Our special guest, Sylvain Nigra, brings decades of experience at some of the most successful brands in the world to talk about what it takes from a technology perspective to create the best customer experience possible.  What are the main technologies retailers should be adopting in-store to be successful? What should be the first step in the project rollout? What tools do store associates need t...