Ctrl + Shifter Podcast

In this episode of Ctrl + Shifter, we sit down with Aleksandra Shamanina, Customer Success Manager in IT, to explore one of the most common challenges in modern businesses: why software adoption fails - and how to get it right. Aleksandra shares her hands-on experience working with global enterprise clients, breaking down the real reasons behind failed implementations. From misaligned expectations...

In this episode of Ctrl + Shifter, we sit down with Petko Kashinski, Customer Success Leader at Jiminny, to dive into optimizing customer success strategies and leveraging AI to build long-lasting customer relationships. Petko shares his extensive experience in customer success, offering insights on how to reduce churn, improve customer satisfaction, and empower teams with data-driven strategies....

In this episode of Ctrl + Shifter Podcast, we sit down with Raed Zein, Co-Founder of imin, to unpack one deceptively simple question: How do you build a social app that actually brings real-life connections? With over a decade of experience across mobile development, backend systems, and hardware integration, Raed shares a deeply practical perspective on building consumer products in today’s atten...

In this episode 15 of Ctrl + Shifter, we sit down with Matti Junila, Head of Customer Success at ComplyAdvantage, to explore how AI is transforming customer success and financial crime prevention.  With years of experience in AI, machine learning, and customer service, Matti shares his expertise on how AI is improving fraud detection, reducing manual work, and helping businesses navigate complianc...

In this episode of Ctrl + Shifter, we sit down with Jan Lorenc, CEO of CurrencyFair, to explore the world of cross-border payments and foreign exchange. With over 15 years of experience spanning banking, treasury, and fintech, Jan leads CurrencyFair in simplifying international money transfers and providing cost-effective solutions for SMEs and individuals alike. Jan shares his journey from tradit...

In this episode, Chan Wei Jie (Wave) , Vice President Web3 at TOTM Technologies, brings his expertise in quantum-secure infrastructure , AI , and blockchain to explore how the convergence of these three powerful technologies will revolutionize finance . From enhancing financial security to driving digital transformation, Wave offers insights on building future-proof systems that are both secure an...

In this episode, we sit down with Muthiah Sivalingam, Head of Product at audax, to explore how traditional banks are reinventing themselves in the digital-first world. With over 20 years of experience in the banking industry, Muthiah shares how audax empowers financial institutions to modernize, scale, and adapt quickly to the changing demands of consumers and businesses. Join us as we uncover how...

In this episode, we sit down with Florian Fink, Digital Transformation Lead at OMICRON Electronics, to uncover how AI adoption becomes the real innovation. From building an internal chatbot that reshaped knowledge sharing to exploring visual intelligence with GenAI, Florian shares how OMICRON balances safety, reliability, and bold innovation in the power sector. Join us as we unpack what it takes...

In this episode, we sit down with Arnaud Lucas, Head of Mobile Sensing Intelligence at Cambridge Mobile Telematics, to explore what it really takes to deploy AI responsibly at scale. From startups to global enterprises, Arnaud has helped organizations move from pilots to production building governance and guardrails that enable innovation without compromising trust. Join us as we uncover how leade...

In this episode, we sit down with Andre Siregar, Founder of The Workforce Studio, to explore why the fractional CTO model is reshaping how companies hire, scale, and stay secure in the age of AI. From shifting mindsets around talent to navigating the new AI vs. AI battlefield in cybersecurity, Andre shares hard-earned lessons from 25 years across corporates and startups. Join us as we dive into th...

In this episode, we sit down with Sandip Kumar, Chief Digital and Innovation Officer at King’s College Hospital London - UAE, to explore how AI is transforming healthcare systems. From reimagining hospital workflows to pioneering rapid digital transformation, Sandip shares his journey of harnessing Agentic AI to reduce inefficiencies and improve patient care.  Join us as we dive into the future of...

In episode AI in ERP and the Future of Business Operations – A Transformation YOU CAN’ T MISS, Wei Chien Sun (Head of the Center of Excellence for SAP EAM & S/4 @ ConVista Consulting AG) provides valuable insights into how businesses can drive lasting change through process optimization and successful SAP transformations. TIMESTAMPS 00:00 – Intro 02:05 – Behind the Shift: From Aerospace Resear...

In episode How Top Companies ACTUALLY Build Enterprise AI Strategy, Sana Zia Hassan (Senior Manager in AI & Data at EY) shares deep insights into building scalable, ROI-driven AI strategies at the enterprise level. From aligning cross-functional teams to navigating governance, risk, and business impact, this episode is a must-watch for anyone serious about enterprise AI transformation. TIMESTA...

In episode Future of Wealth Management: Explore the Hidden Power of Digital Assets, Marcus Ling (Founder & CEO of Ascendant Globalcredit Group) reveals how data-driven insights and blockchain technology are creating personalized financial strategies for clients in Southeast Asia and beyond. Join us to discover new investment opportunities, smarter client strategies, and leadership insights for...

Discover the secret to master vendor relationship management with Thomas Naylor - Founder & Editor of Hifo. Ltd and Cyber Security Judge for SC Awards Europe. In this episode, explore expert vendor relationship management tips on setting clear requirements, aligning goals, and see how building vendor trust can drive great partnerships, sustainable growth, and IT success in today’s tech-driven...

In this episode, we sit down with Avijit Macker - IT Director at StratAgile and a transformation leader with 20+ years of experience in banking tech, cloud, and digital innovation to explore how DevOps becomes the foundation for the next era of finance. ----  SmartDev – AI-Powered Software Development.   Learn more about us: 🌐 ⁠https://smartdev.com⁠ ✉️ contact@smartdev.com    And don’t forget to...

In our very first episode, we sit down with Prasanna Subramanian - Digital Transformation Program Manager at a luxury automobile firm & SplitMode author, to deep dive into The Leadership Secrets Driving AI-Powered E-Commerce Wins.   ----  SmartDev – AI-Powered Software Development.   Learn more about us: 🌐 https://smartdev.com ✉️ contact@smartdev.com    And don’t forget to follow us on other...