NewLeaf Service Contracts Inc

Covered By NewLeaf Podcast

Business EN ↓ 6 episodes

Welcome to "Covered by NewLeaf," the official podcast from NewLeaf Service Contracts Inc, hosted by NewLeaf’s CEO, Sean Hicks. In this insightful and engaging series, Sean pulls back the curtain on what it really takes to succeed in the fast-paced world of retail and supply chain management. From navigating evolving consumer expectations to optimizing product protection plans, Sean sits down with industry leaders, retail innovators, and logistics experts to uncover the secrets behind operational excellence, customer satisfaction, and sustainable growth.

Author

NewLeaf Service Contracts Inc

Episodes

Leadership Lessons From a Skilled Trades CEO 10.07.2026 36:34

In this episode of Covered by NewLeaf, host Sean Hicks, CEO of New Leaf Service Contracts, sits down with Josh Zolin, CEO of Windy City Equipment Service and author of Blue is the New White. Together, they dismantle the "college-only" myth and explore the lucrative, fulfilling opportunities within the blue-collar skilled trades. Josh shares his journey from Hollywood stuntman to leading...

How Fred's Appliance Academy Is Shaping The Future Of Appliance Repair 19.06.2026 50:04

In this episode of Covered By NewLeaf, host Sean Hicks, CEO of New Leaf Service Contracts, sits down with Adam Butcher, Director of Fred’s Appliance Academy, and Chad Phillipp, the academy’s lead instructor. They dive into the history of the academy, the critical need for new technicians in the appliance industry, and how their hands-on training program is shaping the next generation of trade prof...

Retail Leader, Industry Challenges, and the Role of AI 05.06.2026 45:03

Welcome to another episode of Covered by NewLeaf , where we dive into the world of service contracts and retail excellence. In this episode, host Sean Hicks , CEO of NewLeaf Service Contracts, sits down with Pete Theran , the CEO of the Home Furnishings Association (HFA) . Theran shares his extensive journey as a "career retailer," from his early days in the Macy’s executive training program a...

Navigating the Digital Transformation in Retail 22.05.2026 49:05

Sean Hicks, CEO of New Leaf Service Contracts interviews Chad Evans, the Executive Vice President of Merchandising at BrandSource, a leading buying group for independent retailers. They discuss BrandSource's mission to support its members in staying profitable, the transition of independent retailers to the digital age, and the various services offered, including marketing, credit card process...

Scaling Success of Appliance Repair Technicians with Dan Verschleiser, President and CEO of Dan-Marc Appliance 17.10.2025 31:52

In this episode of the Covered by New Leaf Podcast, host Sean Hicks, CEO and co-founder of New Leaf Service Contracts, welcomes long-time partner and industry veteran Dan Verschleiser, President and CEO of Dan-Marc Appliance. Together, they dive deep into what it takes to build a thriving service business — from Dan’s early days fixing refrigerators and washers by hand to leading one of the larges...

Training for Excellence in Retail 03.10.2025 56:19

In this conversation, Shawn Buffum, CEO of Orville's Home Appliance, discusses the importance of appliance warranties, the role of service departments in retail, and his unique journey into the appliance industry. He emphasizes the need for customer loyalty and the challenges of managing service departments as profit centers. Shawn shares insights into his leadership philosophy, the significance o...