Connecting the Dots: Senior Living Success with Matt Reiners

This episode was originally recorded Oct 13, 2021 Dean has led many communities, including the largest in Ohio, so we thought we'd get his ideas around how the next generation of leaders will be different, and what they can bring. 

Stefano is one of the next up and comers changing how we think about educating seniors on technology and how it can give them the confidence in more than just using technology. Getting comfortable with new technology doesn't just have to be for the seniors though. We should also be thinking about changing marketing strategies with the times and social media trends. Take it from Stefano who has see...

Heather has grown through the ranks from a marketing director at a single community to managing 35 locations as a COO & VP of Sales. Matt chats with her about all that she's learned on her journey of making hard decisions and getting the whole company behind it by bringing a person-centered approach to employee management. 

Originally posted June 7, 2021 In the middle of 2021, we started broadcasting learnings from industry leaders after seeing a rough year after the COVID-19 pandemic started. Whitney Lane helped us understand the impact that it had on the quality of life for staff and recruiting new help on an already stressed situation. Almost a year later, how have things changed? What are we still struggling with...

Originally recorded in April of 2021 We've had some great conversations before we started this podcast, and we think you'd enjoy them here too in our "Listen Again" series of over twenty episodes. We'll be posting these episodes weekly in addition to our other episodes, so stayed tuned for a look back at last year and how some ideas still hold merit.  Who knew that after this much time burnou...

Jack has been one of our first connections in the senior living industry, and our philosophical partners that has been someone solid to welcome us in from the very beginning. We talk about how relationships in the senior living industry are different and how we found success in being unashamedly ourselves, including sharing a bit of our personal lives through our kids.

In this episode, we dive into training within the senior living industry, from both providers and vendors. Laura Ellen Christian, Vice President of Client Engagement at AGE-u-cate, who has experience being as an Activity Director herself, joins us to provide her insight on best practices and guiding principles that should be in place when it comes to training senior living staff.

In this episode, Mary-Kate Hansford, Academic Administrator, at Retirement Unlimited brings a unique perspective to the conversation around technology and education within the senior living industry from her years in higher education. She also shares more about RUI University, its curriculum, and the overall importance of lifelong learning.

Christy lives MBK Senior Living's motto of Yoi Shigoto, doing the right thing. Is that part of the reason that some of her communities have been able to reach 100% occupancy? Listen and find out how they got there. 

In this episode we are joined by Gary Jones, General Manager of Customer Experience at vcpi, an IT services firm specifically serving the senior living industry. We discuss technology's role in this industry, how it's evolving, and what providers need to do to get ahead.

Sevy and I talk about discussing business over holiday meals and how to maintain the family business culture with scale in her family-run communities. How we can think outside of what's been done? How can we support our front-line and regional staff, and make sure everyone is represented? What does all this do for personal and the cultural well-being? Let's talk about that.

Jolene Moore, AVP of Resident Experience at Discovery Senior Living, has an extensive background in Senior Living while also having some experience as a High School teacher and a professional athlete. We talk about how her past experiences sculpted her career in Senior Living, where you can coach up and open up to the opportunities in front of us today. 

As a Director of Implementation for a technology vendor, Director of Education and Experience for a Provider, and now, overseeing Resident Programming for Five Star, it's safe to say Scott has a holistic view of how vendors and communities interact. Join us as we talk about what technology adoption actually looks like in senior living communities and how you can collaborate to automate. 

Ginna lights up any room she walks into and has been super kind to Eversound team and myself and know we would not be where we are today without her. She gives us an idea of what kind of technology that Amazon is designing for senior living and what that looks like for a vendor AND for a provider. All of this to make sure that technology can make your life easier in senior living. 

When it comes to branding, networking, or just giving off AMAZING energy, no one is better than Micah. He reinforces the importance of building your own personal brand and how to use that brand to help your place of employment, as well as how networking has changed during the pandemic. 

Jayne and I hit the conference circuit together and have been known to attend a Jazzercise class or two, where she is an official Jazzercise Instructor. We talk about employee retention in these trying times, new and old employees' role in your community, and getting residents to help you in your employee retention programs. 

Greg Mehfoud, Director of Culture at English Meadows joins Matt to discuss using innovation to drive culture. He shares what he learned from the effects of the pandemic, and his experience working to improve the culture amongst his communities’ caregivers. The episode highlights how new technology and other innovations can play a role in your strategy for developing community culture.

This is our jump off the diving board as we leap head-first into what drives the senior living industry. Your host, Matt Reiners, will be keeping his ear to the ground as leaders from across the senior living industry bring knowledge, learning and understanding in these approximately 15 minute episodes.