CONNECT by California MBA

What does it look like to build a mortgage company with no intention of selling it? In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Phil Shoemaker, CEO of Avera Financial (formerly The Loan Store), for a candid, energetic conversation on sustainable growth, the wholesale channel, non-QM adoption, AI implementation, and what it actually means to put people at the center...

Technology transformation in mortgage isn’t a big bang. It’s an ongoing process of figuring out how to work smarter, adapt to change, and improve the way you do business. And most lenders are doing it wrong. In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Meghan Tidgewell, founder of T-Rex and one of the first six consultancies in the country to earn MISMO’s FRAME AI g...

There are buyers in your market right now who qualify, have the savings, and have the income — but won’t pick up the phone. Not because they can’t buy. Because they’re afraid to. In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Kristin Messerli, Executive Director of First Home IQ, for one of the most thought-provoking conversations we’ve had on the show — covering fina...

Non-QM is having a moment. Agency production is down, non-agency is up, and the calls are coming in — not going out. In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Lisa Schreiber, who leads client strategy at eResi Mortgage and brings nearly four decades of mortgage banking experience to the conversation. Lisa makes the case that the market conditions driving non-QM g...

Lenders know they need to modernize. But ripping out the entire technology stack isn't realistic — especially when rates are rising and headcount is getting cut. In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Michael Danlag, Vice President of Strategic Relations, and George Schultz, Vice President of Mortgage Sales at Solugenix, for a practical, no-hype conversation o...

Standards are invisible when they're working well — but when they're missing, the entire mortgage ecosystem feels it. In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Amy Moses, Vice President of Strategic Growth at MISMO, for a wide-ranging conversation on the data standards, compliance tools, and AI governance frameworks that every mortgage lender needs to understand...

What does it actually take to build a relationship-driven IMB that grows 80% year over year — without losing its culture? In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Artin Babayan, Founder and CEO of Premier Plus Lending, for a candid, open-kimono conversation on what separates focused IMBs from the pack, why saying no to good opportunities is sometimes the best gr...

The closing table is where a lender's money, documents, reputation, and borrower relationship all come together. And it's also one of the most vulnerable moments in the entire mortgage transaction. In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Andrew Liput, President and CEO of Secure Insight, for a wide-ranging conversation on wire fraud, closing risk, business emai...

What if the back and forth that slows every mortgage application — the missing documents, the unanswered questions, the manual follow-ups — could be handled automatically, without replacing the loan officer? In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Athan Zhang, Co-Founder and CEO, and Brianna Lin, Co-Founder and COO of CopperLane AI, for a conversation on what's...

Appraisal modernization. UAD 3.6. Property data as infrastructure. These aren't back-office compliance topics — they're the next competitive battleground in mortgage. In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Kenon Chen, Executive Vice President of Strategy and Growth at Clear Capital, for one of the most forward-looking conversations on collateral, data, and AI...

When a natural disaster destroys a home, the mortgage servicer is one of the first calls a homeowner makes. What happens in those first days and weeks can determine whether a family rebuilds — or falls through the cracks. In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Ron Malik, Senior Vice President of Default Servicing at Dovenmuehle Mortgage, one of the nation's mo...

Affordability. Access. Inventory. These words get thrown around constantly — but what do they actually mean for the families sitting in a financial literacy event in Atlanta wondering if they'll ever own a home? In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Nora Guerra, Senior Vice President of Community Lending Solutions at Guild Mortgage, for one of the most inspir...

Every lender is being pitched AI right now. But how many are actually implementing it successfully — and what separates the ones that do from the ones that don't? In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Varant Herculian of JazzX AI for a candid, execution-focused conversation on what it actually takes to move from an exciting AI demonstration to real-world adop...

Credit scoring is one of the most consequential — and least understood — topics in mortgage right now. And it's moving fast. In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Devin Norales, Head of Mortgage and Capital Markets at FICO, for a deep-dive conversation on credit score modernization, FICO 10T, and what it means for lenders, originators, capital markets profess...

Lenders are spending more on technology than ever — and getting less return than they expected. Why? Because most of them don't know what they have, what it costs to run it, or whether it's actually delivering. In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Vince Furey, who leads the mortgage vertical at MeridianLink, for a wide-ranging conversation on technology stra...

Lenders cut to the bone. Volume stalled. And now the next cycle is coming — are you operationally ready for it? In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Mike Brown of Gateless, a company helping lenders rethink how work gets done across the entire mortgage loan lifecycle. Mike brings deep operational expertise — from Black Knight's loan origination group to lead...

The regulatory and compliance landscape for mortgage lenders has never been more complex — and the risks hiding in the rearview mirror may be bigger than the ones ahead. In this episode of Connect, California MBA CEO Paul Gigliotti sits down with James W. Brody, Esq., Founder and Managing Partner of Brody Gapp LLP, for a wide-ranging conversation on the current legal risk environment, where litiga...

Nobody originates a loan hoping it becomes a legal strategy session — but in the real world, defaults happen, projects stall, and lenders need a plan. In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Steven Ernest of Forta Law for a practical, no-nonsense conversation on managing defaults, protecting collateral, and maximizing recovery as a private lender in California....

Mortgage lenders track rates, volume, and affordability. But are they paying close enough attention to what's happening in real estate — and how it directly affects their business? In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Coby Hakalir, SVP/Managing Director of Mortgage & Core Services at T3 Sixty, a firm helping real estate leaders think through strategy, broker...

One out of every four loans in 2026 will be non-agency. Are you positioned to compete for all of them — or just three out of four? In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Tom Davis, Chief Sales Officer at Deephaven Mortgage, for a data-heavy, no-fluff conversation on where the non-QM and non-agency markets are headed, why the equity opportunity is generational,...

The mortgage production environment is as competitive as ever — tight margins, volume pressure, and a flood of technology promises. So what actually separates the lenders managing through it well from those that are struggling? In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Steve Kolker, Managing Director and Chief Production Officer at AmeriHome Mortgage, a Western A...

The mortgage industry has been talking about AI and automation for years — but where is it actually delivering results today? In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Neil Armstrong, newly appointed Chief Revenue Officer of Indecomm, to dig into the real-world mechanics of operational automation in mortgage lending. Neil brings a rare perspective — 20+ years in...

The mortgage borrower has changed — but most lenders' engagement strategies haven't. In this episode of Connect, Paul Gigliotti, CEO of the California MBA, sits down with Bob Jennings, CEO of TrustEngine, to unpack what it really takes to win and retain borrowers in today's volatile, hyper-competitive lending landscape. From the dangers of AI-dependent borrowers walking in misinformed, to the unta...

Closing isn't just a moment at the end of a loan—it’s the highest leverage integration point in the entire mortgage lifecycle. In this episode of Connect, Paul Gigliotti, CEO of the California MBA, sits down with Michael Sachdev, CEO of Snapdocs, to discuss why the industry must stop treating closing like a simple "feature" and start seeing it as a critical end-to-end value chain. Michael shares h...

In this episode of the Connect Podcast, California MBA CEO Paul Gigliotti sits down with John Hedlund, Vice Chair of ICE, Vice Chairman of the National MBA, and California MBA Board Member. John shares powerful insights from ICE Experience “Win” event in Las Vegas and breaks down the biggest shifts facing mortgage finance today: • Interest rate forecasts and the realistic chances of a refi boom •...