Conflict Skills

In today's episode, we're diving deep into the art of analyzing workplace conflict situations. Join me as we walk through a strategic, step-by-step toolkit designed to help you better understand and resolve conflicts at work. We'll explore key topics such as self-awareness, the role of goal setting and understanding your circle of control, and the five types of conflict you may enco...

In Episode 60 of the Conflict Skills Podcast, host Simon Goode analyzes three detailed case studies of workplace conflicts, offering strategies to address issues such as office music preferences, phone usage during retail shifts, and chronic absenteeism. Each case is examined through various levels of intervention, emphasizing the importance of open communication, empathy, and collaborative proble...

Welcome back to the Conflict Skills Podcast! I'm your host, Simon Goode, and today we're diving into one of the most requested topics—workplace mediation. Episode 59 is all about answering your frequently asked questions on how to effectively mediate conflicts within the workplace. We'll explore the key aspects of ensuring a fair mediation process, from addressing power imbalances t...

Welcome to the Conflict Skills Podcast, where we provide you with crucial tools and insights for effectively managing both workplace and personal conflicts. I'm your host, Simon Goode, a professional mediator, and today we dive into a particularly challenging yet essential topic: How to run a mediation between a manager and a staff member. In Episode 56, we'll outline the entire mediatio...

In today's episode of the Conflict Skills Podcast, we're focusing on a challenge many of us face: how to say no to invitations from colleagues without causing offense. We'll delve into effective strategies to decline invitations gracefully, keeping relationships intact, particularly when these relationships are crucial to your work or personal life. I'll share insights on manag...

In this episode of the Conflict Skills Podcast, host Simon Goode delves into five strategic approaches for negotiating a raise with your boss, focusing on various conflict types: data, interest, values, structure, and relationship. Through professional examples and personal anecdotes, Simon illustrates how to effectively prepare for these conversations. Click here to send me a quick message via Fa...

In this episode of the Conflict Skills Podcast, host Simon Goode delves into the common struggles parents face during morning routines and shares strategies to ease the chaos. He highlights the importance of maintaining a calm environment to prevent stress and conflict, emphasizing how morning turmoil can affect one's emotional state throughout the day. Through techniques like the GROW coachi...

In today's episode, we're diving into an essential toolkit for anyone dealing with conflict: the best questions for de-escalating tense situations. Drawing from my experiences mediating deeply entrenched conflicts and working in high-stress environments like youth crisis centers, I'll share specific types of questions that can help lower the temperature and foster more productive co...

In this episode of the Conflict Skills Podcast, host Simon Goode delves into the importance of developing emotional awareness in navigating workplace conflicts. He explains a structured approach encompassing four stages: self-awareness, self-regulation, awareness of others, and the ability to influence others. Simon also provides practical tips and coaching questions for both individuals and leade...

In this episode of the Conflict Skills Podcast, host Simon Goode delves into the issue of client scope creep, particularly in the construction and design sectors, and provides five conflict resolution strategies to address it. The strategies include addressing data, structural, interest, values, and relationship conflicts, offering listeners tools for effective negotiation and clear communication....

In Episode 51 of the Conflict Skills Podcast, Simon Goode provides a comprehensive guide on inheriting and managing a dysfunctional team, emphasizing the importance of starting with low-stakes interventions and understanding different types of conflicts. He elaborates on the phases of team development, the emotional toll on team members, and the pivotal role of self-care for leaders. With a focus...

Welcome to Episode 50 of the Conflict Skills Podcast! I’m your host, Simon Goode, a professional mediator here to guide you through the complexities of conflict management. In today's milestone episode, we dive into a unique application of the renowned GROW model—Goals, Reality, Options, and Way Forward—not for coaching others, but for self-care and avoiding burnout in the midst of conflict....

In this episode of the Conflict Skills Podcast, host Simon Goode delves into five common conflict mistakes, beginning with the damaging impact of the phrase "calm down." He explores why such phrases are often counterproductive and provides alternative strategies for more effective communication. Simon also underscores the importance of maintaining a self-aware and collaborative approach...

Why is conflict so stressful? Join me as we explore the various factors that contribute to the immense stress caused by conflict, whether it's in our personal relationships or workplace interactions. We'll discuss the physiological impacts, why our brains perceive conflict as a threat, and how this connects to our ancient survival mechanisms. I'll also share practical insights on ma...

Listener Question - Staff Using Phone At Work. In this episode, host Simon Goode tackles the common workplace issue of staff using their phones on the job. Through a detailed analysis of a manager's dilemma with a younger staff member repeatedly using their phone at an after-school care center, Simon explores various conflict resolution strategies. From clarifying expectations to navigating v...

In this episode of the Conflict Skills Podcast, your host, Professional Mediator Simon Goode, dives into the intricate world of navigating cultural differences in the workplace. Drawing from his personal experiences working abroad in South Korea, Simon unpacks the challenges and strategies involved in bridging cultural gaps. From differing managerial styles to varying expectations around professio...

I’m your host, Simon Goode. Today, we delve into a personal conflict that hit close to home—literally—with the president of a local soccer club. Living next to the soccer field, the blend of community sport and personal peace has often been tricky to balance. This episode uncovers how I navigated the cacophony of game day disturbances, especially loud music on Anzac Day, and the challenges of conf...

In this episode of the Conflict Skills Podcast, host Simon Goode delves into effective strategies for resetting after experiencing workplace conflict. Simon shares personal and professional tips, outlining a three-step process including immediate actions, evening routines, and longer-term recovery strategies to manage stress and restore balance. Click here to send me a quick message via FanMail Su...

In this episode of the Conflict Skills Podcast, Simon delves into the uncomfortable reality of being stuck between two conflicting parties at work, especially when there are personal stakes involved or you're simply swamped with your own tasks. He'll guide us through a three-pronged strategy to navigate these turbulent waters: maintaining impartiality without taking sides, empowering inv...

In today's episode of the Conflict Skills Podcast we're diving deeper into the intricate world of cohabitation conflicts. We've all been there—sharing a space with someone can sometimes lead to tension and disagreement. Whether it's over chores, finances, or personal values, finding the right way to address these issues is crucial for maintaining a peaceful home and healthy rel...

In Podcast 41, "How To Rise Above Conflict," host Simon Goode explores the mental processes involved in conflict resolution, using the funnel analogy to discuss the importance of detailed focus and expanding perspective. He delves into self-awareness concerning physical sensations and emotions, highlighting the need to manage the nervous system and reflect on reciprocal spiral patterns t...

In this episode of the Conflict Skills Podcast we are unearthing the power of listening and empathy in your organization. I provide a practical framework for helping staff and collegues to feel heard in situations where you want to not only understand what they are saying, but also help them to feel supported. Hint: it's not saying, "I understand"..... and it's certainly not sa...

Welcome to the Conflict Skills Podcast! In today's episode, we dive deep into the common workplace issue of managing staff members who don't listen. Host Simon Goode takes us through practical steps for communication and leadership, sharing insights on understanding different types of conflicts, strategies for influencing behavior, and implementing tools to empower staff members. If you&...

In this episode of the Conflict Skills Podcast, host Simon Goode addresses the increasingly common challenge of dealing with aggressive clients, attributing the uptick to various external stressors. He provides practical advice on self-regulation, using structure, setting boundaries, and assertiveness when managing aggressive client interactions, and emphasizes the importance of validating the und...

In today's episode of the Conflict Skills Podcast, professional mediator Simon Goode addresses a common workplace challenge: dealing with rude coworkers. Simon shares specific steps to help listeners navigate and resolve conflicts with colleagues who exhibit negative behaviors. Simon provides strategies for addressing the issue with gradually escalating levels of assertiveness, ultimately aim...