Compliance Perspectives

By Adam Turteltaub Michael Savicki, Senior Vice President and Chief Risk & Compliance Officer at American Express Global Business Travel (Amex GBT), best known as Amex GBT , knows the challenges and opportunities in merger’s and acquisitions. The company  recently completed the acquisition of CWT , a global business travel and meetings solutions provider. In this podcast he shares their playbo...

By Adam Turteltaub Neurodiversity tends to be spoken of as an issue to be recognized and, quite often, as a barrier to overcome. Katie Roemer , Vice President, Compliance & Privacy Officer at Alta Hospital Systems see it differently: as an asset to your compliance team. In this podcast she points out that many neurodivergent people excel at pattern recognition and system level thinking, as wel...

By Adam Turteltaub What do a secret wedding and Richard Nixon have in common with HIPAA? A lot more than you might think, shares Bailey Mack , Chief Compliance Officer at Together for Youth . In this podcast she tells us the interesting history of privacy and the law.  We begin in 1890 when a photographer trespassed to photograph a wedding he wasn’t supposed to be photographing.  Thirty eight year...

By Adam Turteltaub Executive presence isn’t simply walking in the room and having everyone instantly feel that that you are in charge.  It is something different explains Jay Greenberg , the recently retired Chief Compliance Officer at the FBI.  Instead, it is being powered by your core values and then making a maximum positive contribution to any situation by fully investing yourself to achieving...

By  Adam Turteltaub Listen up people:  It’s all about the people. That’s the key message from Gabor Sulyok , Global Head of Commercial and Healthcare Compliance at BioNTech and experienced senior compliance counsel Luciane Mallmann . At its core, ethics and compliance is a human endeavor. While regulations and standards provide the structure, it’s the people within an organization who bring these...

By Adam Turteltaub The rise of generative AI has brought transformative potential to healthcare—from streamlining administrative tasks to supporting clinical decision-making. But alongside these benefits comes a growing concern: Shadow AI. Alex Tyrrell , Chief Technology Officer, Health at Wolters Kluwer explains in this podcast that this term refers to the use of unauthorized, unmonitored AI tool...

By Adam Turteltaub There are few parts of an investigation that are more stressful than the interview with the investigation’s subject.  Done right it can close all the loops.  Done wrong, everything can unravel. To learn how to handle things best we turn in the second of our two podcasts on investigations to Wendy Evans , Senior Corporate Ethics Investigator, Lockheed Martin and Georgina Heasman,...

By Adam Turteltaub Few people know more about conducting a compliance investigation than Georgina Heasman, Senior Manager, Global Investigations at Booking Holdings and Wendy Evans , Senior Corporate Ethics Investigator, Lockheed Martin.  The two of them are the co-authors of our new book Fundamentals of Investigations:  A Practical Guide   and lead our Fundamentals of Compliance Investigations Wo...

By Adam Turteltaub Uh oh.  The Feds are in the front lobby with a search warrant.  Things are bad, and you don’t want anyone on site to make it worse. The secret is preparation, shares Veronica Xu, SCCE & HCCA Board Member and Chief Compliance Officer, HIPAA Privacy Officer, ADA Administrator at Saber Healthcare Group.  That begins with establishing a cross-functional team that likely includes...

By Adam Turteltaub Employees may trust an AI chatbot more than they trust you, and that’s not necessarily a bad thing, if it leads to more reporting. In this podcast, Debbie Sabatini Hennelly , Founder & President of Resiliti shares that  a recent survey conducted by Case IQ reveals that nearly 70% of respondents expressed no concerns about AI being involved in the helpline process. This openn...

By Adam Turteltaub If all you’re worrying about is tone at the top, you’re missing a key portion of the choir.  With most people reporting to middle managers, they play in integral role in ensuring a culture of compliance and ethics truly permeates the organization. Evie Wentink, Senior Compliance Consultant at Ethical Edge Experts observes that while many organizations invest in crafting comprehe...

By Adam Turteltaub Why did the AI do that? It’s a simple and common question, but the answer is often opaque, with people referring to black boxes, algorithms and other words that only those in the know tend to understand. Alessia Falsarone , a non-executive director of Innovate UK, says that’s a problem.  In cases where AI has run amok, the fallout is often worse because the company is unable to...

By Adam Turteltaub Despite being a Civil War era statute, the False Claims Act (FCA) always has something new going on.  To find out what’s hot these days, we spoke with Joshua Drew ( LinkedIn ), a former federal prosecutor and chief compliance officer and currently a Member at Miller & Chevalier . Lately, he explains, there has been a steady stream of activity. May:  The Civil Rights Fraud In...

By Adam Turteltaub The possibilities of AI don’t stop with generative AI such as ChatGPT.  Agentic AI may have more potential for compliance teams, Zahra Timsah , co-founder and CEO of i-GENTIC AI tells us. Unlike generative AI, which is well known for its ability to create content, agentic AI can be used an internal enforcement agent.  Trained properly, she tells us, it can look for a potential v...

By Adam Turteltaub Lewis Eisen ( LinkedIn ) is the author of the book RULES: Powerful Policy Wording to Maximize Engagement , and he wants to change the way people think about and write  policies. Too often, he observes, policies contain parent-child language, with a scolding tone that turns people off and keeps them from wanting to read the policy, or even follow it.  It also contains a great dea...

By Adam Turteltaub Andrew McBride , Founder & Chief Executive Officer at Integrity Bridge , recently wrote an article entitled Generative Artificial Intelligence Use Cases for Ethics & Compliance Programs .  Intrigued by the topic, I sat down with him for this podcast. He shared that many compliance teams are charged with using AI but may not have the  desire or know how to create and impl...

By Adam Turteltaub Why? Why are you asking that? Do you really need to know it? Is it going to tell you something you need to know? Is it a question that anyone could even answer? All of these are questions to ask yourselves and colleagues when they propose adding an item to your due diligence questionnaire. As Kristy Grant-Hart ( LinkedIn ), author, speaker and Head of Advisory at Spark Complianc...

By Adam Turteltaub With ever more attention paid to the role of boards in overseeing compliance, the question naturally comes up:  Do boards even understand what makes for an effective compliance program?  To help answer that question we spoke with Vera Cherepanova ( LinkedIn ), Executive Director of the non-profit Boards of the Future . She shares the unfortunate news that many boards are not whe...

By Adam Turteltaub With a rising focus on value-based care, and a new program seeking to make the approach mandatory, we spoke with Ed White ( LinkedIn ), Partner at Nelson Mullins . Previous efforts to move toward value-based models, such as Accountable Care Organizations (ACOs), faced significant barriers due to regulatory frameworks like the Stark Law and Anti-Kickback Statute. These laws were...

By Adam Turteltaub Imagine that it’s time to move on from compliance to another role, either by choice or being voluntold.  Does what you learned in compliance help? Absolutely, according to Kortney Nordrum , Vice President and Senior Corporate Counsel at Deluxe.  Amongst other benefits, it taught her how to break down large issues into more manageable pieces, better identify and manage risks and...

By Adam Turteltaub When Garth Jordan learned about the opportunity to lead the SCCE & HCCA, he was excited about the idea of helping to build trustworthy organizations.  And, the more he spoke with the board and talked to his peers, the more convinced he was that this was the role for him. Unlike our previous CEOs he came to the association not from compliance, but from the field of associatio...

By Adam Turteltaub What do cupcakes, cookies and compliance training have in common?  More than you might think, reports Barbara-Ann Boehler , Senior Director of the Program on Corporate Compliance and Ethics at Fordham University  School of Law.  She successfully used the act of frosting the treats a part of a compliance learning exercise. It’s a great, if unusual, example of experiential learnin...

By Adam Turteltaub Being a leader is hard.  Being a compliance leader is harder.  Being a compliance leader in fast-changing times takes it up yet another level, but it’s not impossible. Kim Jablonski , Chief Compliance & Ethics Officer at Bristol Myers Squibb shares that with these challenges it’s important for leaders not to think in static terms but to recognize that the landscape is consta...

By Adam Turteltaub There’s a car pulling up to your facility loaded up with a patient and a trunk full of risk. Non-emergency medical transportation (NEMT) plays an important role in getting elderly and poor patients to their medical appointments and pharmacies.  But, explains Colin May , Professor of Forensic Studies and Criminal Justice at Stevenson University, the amount of fraud is exploding. ...

By Adam Turteltaub Things are a bit out of balance when it comes to Business Associates (BAs) in healthcare.  Organizations invest a great deal of time and resources in vetting these third parties to make sure that they will safely handle data from the covered entity.  But, when the relationship ends, those same organizations may overlook the risks to their data post-separation. The problem is com...