Compliance Culture

In this final episode of series one, host Lucinda Carney reflects on and wraps up the first season of the Compliance Culture Podcast, drawing together the key insights from conversations with regulatory leaders, compliance specialists and culture experts. Lucinda revisits the major themes explored across the series, from Consumer Duty and complaints handling to governance, data protection, appoint...

Host Lucinda Carney is joined by John Rood, Founder of Perceptual, for a timely discussion on AI governance and compliance and why it is fast becoming a critical part of organisational compliance culture. They explore emerging regulation such as the EU AI Act, the risks of bias and unfair outcomes in high impact areas like HR and finance, and why AI governance must be a shared responsibility acros...

What does a healthy culture look like in practice? In this episode of the Compliance Culture Podcast, Lucinda Carney is joined by Paul Whitehouse of PIW Consulting, who brings over 30 years of experience in UK financial services. Together, they unpack the link between conduct and culture, covering FCA expectations, practical ways to measure culture, the role of data, accountability under SMCR, and...

In this Compliance Culture Podcast episode, Lucinda Carney talks with Irving Peiris, Compliance Consultant from Create Solutions, about the FCA's growing focus on Appointed Representatives (ARs). They discuss why principals must strengthen governance, ensure cultural alignment, and maintain clear accountability under SMCR. Irving shares practical steps for effective oversight, including robust onb...

This episode of the Compliance Culture Podcast dive into why complaints handling is a powerful lens on a firm's culture and a critical component of Consumer Duty. Host Lucinda Carney speaks with Linda Catterall, Consultant at Create Solutions, about shifting the mindset from viewing complaints as a regulatory burden to embracing them as opportunities for learning, improvement, and trust-building....

Host Lucinda Carney welcomes Robert Bell, the Founder of RB Compliance Consultancy and author of 'A Practical Guide to the FCA's Consumer Duty', to the Compliance Culture Podcast. Together, they unpack one of the most debated aspects of Consumer Duty compliance, the annual board report. Robert shares practical advice on measuring, monitoring, and reporting customer outcomes, framing the process as...

Welcome to the Compliance Culture Podcast, a show where we explore the real-world challenges and opportunities of compliance through the eyes of those living it every day. From seasoned experts to practising professionals, each episode dives into the human side of regulation, offering actionable strategies to make it easier to do the right thing. Hosted by Lucinda Carney, CEO of Actus and Chartere...

In this episode of the Compliance Culture Podcast, host Lucinda Carney, Chartered Psychologist and CEO of Actus Software, speaks with Keith Richards, Chief Executive Officer of the Consumer Duty Alliance, a respected leader in the financial services sector with over four decades of executive experience, Keith is known for championing ethical standards and consumer-focused practices across the sect...

In this episode of the Compliance Culture Podcast, host Lucinda Carney, Chartered Psychologist and CEO of Actus Software, is joined by Karen Shenton, a specialist in Consumer Duty and Conduct Risk. Together, they reflect on the two years since the FCA’s Consumer Duty came into force, exploring how the regulatory landscape has evolved and what challenges still remain. Karen shares insights into how...

In this episode of the Compliance Culture Podcast, host Lucinda Carney, Chartered Psychologist and CEO of Actus Software, speaks with data protection expert Sarah Hodgkin-Bates to explore the critical intersection between HR and compliance. Particularly in the handling of employee personal data. Together, they unpack how a culture of transparency and collaboration can be promoted through responsib...