Community Health Collective

The Community Health Collective — Episode 35 Show Notes More Visits, Less Medicaid: The 3 Changes Coming for Your Patients (and the Plan to Meet Them) by Jill Steeley On nearly every coaching call and inside the CEO Bootcamp, Jill hears the same question: "What are we going to do about our patients losing their Medicaid?" So in this episode - released a day early to get the word out - she answers...

Community Health Collective — Payer Mix Episode (Ep. 34) Host: Jill Steeley Payer Mix, Not Encounters: The One Number To Track Most health center leaders are watching the wrong number. They track encounters - visits up, schedules full, providers slammed - and call it progress. But here's the thing: more visits won't make your health center sustainable. In this episode I tell the story of a CEO I c...

Community Health Collective Podcast Episode #33 Scaling Doesn’t Fix Problem - It Multiplies Them Hosted by: Jill Steeley ―――――――――――――――――――― Episode Overview Every health center leader wants to grow - the second site, the new service line, the bigger patient panel - but far fewer talk honestly about what scaling actually does to an organization. In this solo episode, Jill Steeley makes the case t...

Community Health Collective Podcast Episode #32 HR1 Could Move 10–25% of Your Patients from Medicaid to Uninsured—Here’s How to Plan for It Hosted by: Jill Steeley Episode Overview HR1-the One Big Beautiful Bill-keeps coming up on the CEO Bootcamp coaching calls, with leaders asking the same question: “What are we going to do about our patients losing their Medicaid?” In this episode, Jill answers...

Community Health Collective Podcast Episode #31 Stop Blaming Billing: The Real Reason Revenue Is Slipping Away Hosted by: Jill Steeley Episode Overview Most leaders think of the revenue cycle as billing and collections - the part where you can see the money, or watch it fail to show up. But by the time a claim reaches your billing office, the win or the loss has usually already been decided. In th...

COO vs. Clinic Manager: How to Know Which One Your Health Center Actually Needs Hosted by: Brent Stutzman, TheraSaaS Podcast | Guest: Jill Steeley, FQHC Consultant & Executive Coach ―――――――――――――――――――― Episode Overview In this crossover episode, Jill joins Brent Stutzman on the TheraSaaS podcast for a practical conversation about one of the most consequential growing-pain decisions a practice...

Community Health Collective Podcast Episode #29 Title: Ok, I See the Problem. Now What? Hosted by: Jill Steeley ―――――――――――――――――――― Episode Overview Two weeks ago on Episode 27, Jill named what she calls the untrained leader problem - the pattern in healthcare of promoting strong clinicians and operators into leadership roles without ever training them to actually lead. Since then, the question s...

Section 504 & ADA Compliance: What Every Health Center Leader Needs to Do Before the Deadline Hosted by: Jill Steeley | Guests: Steve Weinman, FQHC Associates and Jen Garces de Marcilla, FQHC Associates Episode Overview Section 504 of the Rehabilitation Act has always required organizations receiving federal funding to provide equal access to people with disabilities. The May 2024 HHS final ru...

Episode 27: Your Best Clinician Just Became Your Biggest Retention Risk In this episode, Jill tackles what she calls the single biggest unaddressed crisis in healthcare workforce sustainability right now — the untrained leader problem. Healthcare is one of the only industries that consistently promotes people into leadership positions based on their technical skills, then expects them to figure ou...

In this episode, you'll learn: Why most "patient appreciation" events in health centers are actually marketing events in disguise The critical difference between referral-source thank-yous (B2B) and patient-facing appreciation gestures Why healthcare runs on trust — and how no-strings-attached appreciation builds it faster than almost anything else Small-budget ideas: birthday cards from providers...

Episode #25 The Fractional Advantage: C-Suite Leadership Without the Full-Time Price Tag Hosted by: Jill Steeley | Guest: Rebecca Mankin, MPA, CGFM, ACHE — Founder/CEO, Mankin Consulting, LLC Episode Overview What do you do when your health center needs C-suite leadership but can't justify—or afford—a full-time hire? In this episode, Jill Steeley sits down with Rebecca Mankin, a seasoned FQHC exec...

The Most Powerful Marketing Tool You’re Not Using: A System for Collecting Patient Stories Episode Overview Your patients are having life-changing experiences at your health center every single day. Someone finally has a doctor who knows their name. A farmworker catches a diabetes diagnosis before it gets worse. A parent who had nowhere to turn finds a place that takes care of their whole family....

Episode #23 Death by a Thousand Paper Cuts: The Hidden Cost Leaks Draining Your Health Center's Budget Hosted by: Jill Steeley | Guests: John Carpenter, Brie McFarland, and Becky Kalinowski — ERA Group Episode Overview Costs went up during COVID and they haven’t come back down. Most health center leaders know they’re probably overpaying for something - they just don’t have the time, the data, or t...

Title: “Stop Fixing the Same Problems - Build the Systems That Prevent Them” Episode Overview If you feel like you're constantly solving problems but never quite getting ahead, this episode is for you. Jill Steeley breaks down one of the most common and costly traps in health center leadership: solving symptoms instead of systems. No-shows, provider underperformance, revenue volatility, staff turn...

"Why We Built the CEO Connect Bootcamp (And What Health Center Leaders Are Saying About It)" EPISODE DESCRIPTION In this episode of the Community Health Collective Podcast, Jill Steeley pulls back the curtain on the CEO Connect Bootcamp she co-leads with Steve Weinman. She shares the backstory behind why they built it, what it covers, and—most importantly—lets Bootcamp participants speak for thems...

80% Fewer Denials and $3.6M in Growth: The Revenue Your Health Center Is Leaving Behind Hosted by: Jill Steeley | Guest: Melissa Erlandson, Clinical Account Executive, Athelas Episode Overview Health centers are under enormous financial pressure—thin margins, rising denial rates, and providers drowning in documentation. In this episode, Jill sits down with Melissa Erlandson, a former physical ther...

Episode Overview There is $50 billion in federal funding specifically designated for healthcare organizations like yours - and most health center leaders either don't know about it, think they don't qualify, or have no idea where to start. In this episode, Jill Steeley breaks down the Rural Health Transformation Program (RHTP) created by the One Big Beautiful Bill (HR 1), signed into law on July 4...

From Finance to FQHCs: The Unexpected Career Path That Led to Transforming Community Health Hosted by: Athelas Taking Back Healthcare Podcast | Guest: Jill Steeley, FQHC Consultant & Executive Coach Episode Overview In this episode, Jill Steeley joins the Athelas Taking Back Healthcare podcast at their San Jose studio for a wide-ranging conversation about what it really takes to run a financia...

Community Health Collective Podcast Episode #17 You’re Not Wrong to Hesitate—But Here’s What It’s Costing You Hosted by: Jill Steeley ―――――――――――――――――――― Episode Overview You know the changes your health center needs to make. You’ve heard the data, felt the pressure, maybe even said out loud that things can’t keep going the way they’re going. And yet—you haven’t moved. In this episode, Jill Steel...

Community Health Collective Podcast Episode #16 Straight from the Hill: What the NACHC P&I Forum Means for Your Health Center Hosted by: Jill Steeley | Guest: Steve Weinman, FQHC Associates Episode Overview Steve Weinman just returned from his 40th National Association of Community Health Centers (NACHC) Policy and Issues Forum in Washington, D.C.—the largest policy and advocacy event in the c...

From Surviving to Stable: How to Turn This Year’s Funding Into Long-Term Financial Health Hosted by: Jill Steeley ―――――――――――――――――――― Episode Overview Short-term funding relief is here—but is your health center using it wisely? In this episode, Jill Steeley makes the case that the most dangerous thing a healthcare leader can do right now is mistake temporary funding for long-term stability. She c...

What you'll learn in this episode: Federal funding uncertainty isn't what's actually keeping your health center stuck—it's the business model you've built around it. In this episode, Jill challenges the narrative that FQHCs must be perpetually grant-dependent and shares why the current dysfunction in government might be the catalyst you need to transform your health center's financial foundation....

Transforming Healthcare Operations with AI: Real Solutions for Real Problems Guest: Alan Stickler, Head of Technology, Vital Interaction Episode Length: ~58 minutes Episode Overview Healthcare is drowning in operational inefficiencies—sky-high no-show rates, unfilled last-minute cancellations, burned-out staff making endless phone calls, and communication gaps that cost money and compromise patien...

Episode Length: 32 minutes Episode Description Struggling to recruit and retain top talent at your health center? The solution isn't ping pong tables or pizza Fridays—it's professional development. In this episode, Jill Steeley breaks down why professional development is the most powerful (and underutilized) strategy for building and keeping a high-quality team in 2026. You'll discover the soberin...

Guest: Howard Archer CEO, Fix HealthcareIT Website: www.fixht.com Episode Description: What if your health center is leaving $9,000 to $40,000 on the table every single month? In this episode, Jill Steeley sits down with Howard Archer, CEO of Fix Healthcare Technology, LLC, to discuss how RetroCAID is helping federally qualified health centers (FQHCs) automatically recover hundreds of thousands—ev...