CommioCast

Listen in to this interesting CommioCast for more about Rich Communication Services and its advantages for business messaging compared to traditional SMS and MMS. The hosts elaborate on ten key benefits of RCS , including rich media capabilities, enhanced branding, interactive features, and improved security. While SMS and MMS still add great value, RCS is the future of business communication, off...

This CommioCast episode highlights the significant negative impact of spam and fraudulent calls on customer trust and engagement. The deluge of unwanted calls has led consumers to distrust unknown numbers, making it increasingly difficult for legitimate businesses to reach their customers. Numeracle statistics emphasize the importance of accurate and verified caller ID. Commio's SignatureCall...

In this episode of the CommioCast, we highlight the significant problem of growing distrust in phone calls due to rampant spam and illegal spoofing, leading individuals to ignore even legitimate outreach. To combat this issue, Commio offers Branded Calling ID (BCID™) , a secure technology that verifies caller identity and displays brand information like name, logo, and call reason. This innovative...

In this episode of the CommioCast, we cover the significant challenges facing modern contact centers, particularly those in large industries like airlines and insurance. The primary difficulties include managing communication across numerous channels, meeting rising customer expectations for speed and personalization, and navigating workforce dynamics alongside AI integration.  The good news? We s...

Business text messaging is a crucial tool for customer engagement, and strategies surrounding application-to-person (A2P) messaging are evolving. This episode from Commio highlights significant shifts in A2P 10-digit long code (10DLC) messaging in 2024, including mandatory registration with The Campaign Registry (TCR) to curb spam. Failure to register led to increased fees, delivery issues, and st...

This episode of the CommioCast explores the enduring value of SMS short codes for businesses in 2025 despite newer messaging options. The speakers say that short codes offer superior throughput and reliability for critical communications like alerts and authentication. Additionally, their ease of memorization and the established trust associated with them remain significant advantages. While ackno...

Customers today expect immediate and consistent support across all communication channels. To meet these rising expectations, businesses are turning to omnichannel contact centers, which integrate various channels like phone, email, and social media into a unified platform.  While omnichannel offers a wider range of options, optichannel seeks to optimize the customer experience by using AI and mac...

Branded calling, what is it, and how does it work? The goal is to use it to restore trust in cloud communications by verifying caller identity and preventing fraudulent spoofing. This technology, utilizing Numeracle’s Verified Identity framework, cryptographically protects calls and ensures universal reach across major U.S. carriers. The result? Increase answer rates, reduce fraud losses, and enha...

Commio , the uniquely customizable communications API platform that makes it easy to deliver integrated voice and messaging conversations, and Numeracle™ Inc. (“Numeracle”), the pioneer of Verified Identity and Entity Identity Management™ for communications, have announced a new partnership to deliver branded calling for Commio’s enterprise customers.  Both Numeracle and Commio are Authorized Part...

By now, almost everyone knows Rich Communication Services (RCS) business campaigns are coming soon, and the buzz is that it will be Faaabulous, with all sorts of new features and functions, and…whoa—slow down! Yes, RCS is all that (you can literally power an app experience in messaging) and *might* even be the biggest update to communications since SMS and VoIP, but there are still some management...

This episode explores the hidden costs of managing toll-free numbers as a Responsible Organization (RespOrg) versus using a third-party provider, like Commio's Smart Toll-Free.  Becoming a RespOrg involves significant upfront costs, including certification fees and hiring specialized personnel, plus ongoing expenses for advanced monitoring tools and maintaining redundancy. The author highligh...

Voice APIs offer a programmable alternative to traditional SIP trunking for businesses needing flexible, customizable voice-calling solutions. Unlike traditional SIP, which requires telecom expertise, cloud-based APIs allow developers to easily integrate voice calling into their applications.  Commio's Voice APIs boast features like routing and call control, IVR, and answering machine detecti...

Last week, the Eleventh Circuit Court vacated the FCC's "one-to-one consent" rule, which required express written consent from consumers for each individual marketing call. The court found the rule exceeded the FCC's authority under the Telephone Consumer Protection Act (TCPA), as it added requirements not explicitly stated in the law. This decision temporarily relieves markete...

This episode of the CommioCast covers the implications of artificial intelligence (AI) on our daily lives as cloud communications professionals.  This podcast explores how AI is changing customer engagement, potentially leading to a crisis if businesses prioritize function over experience. The increasing use of chatbots, while beneficial in the short term, risks creating generic and impersonal int...

Your Twilio application is booming. You're scaling up your calls and messages, and things are going well. Soon, though, you'll encounter challenges: you need more than 2 calls per second, and your SMS sending capacity is limited. You could spend thousands of dollars to unlock more calls per second and increase messaging capacity. Most challenging of all, Twilio support is expensive and i...

In this latest episode, the team at Commio explains how VoIP providers, enterprises, and text messaging platforms should shop for a better phone number source. Also known as DIDs, there are 12 factors to consider when choosing a number provider, whether it be for voice calling or text messaging. These factors emphasize reliability, including redundancy, coverage, voice quality, and scalability. Th...

In this episode, we help business owners understand the new FCC regulations requiring one-to-one consumer consent for text messages and calls. Key decisions discussed include providing listeners with compliance resources like sample consent language and a free compliance review service. Significant risks highlighted are hefty fines for non-compliance and potential lawsuits. Upcoming deadlines emph...

This episode of the CommioCast discusses the importance of call redundancy for businesses. It explains the different types of redundancy—outbound, inbound, and toll-free—highlighting the risks of outages and the financial consequences for companies. Commio emphasizes its unique capabilities in offering comprehensive redundancy solutions, including real-time carrier switching and the ability to cho...

As 2025 arrives, the cloud communications experts from Commio offer five strategies to enhance customer interactions in contact centers and any cloud voice application.  Improved communication channels, reduced wait times, engaging hold experiences, accurate information delivery, and high-quality audio are highlighted as key areas for improvement.  The speakers emphasize the importance of technolo...

If your communications depend on messaging, don’t miss this update for registering your brands and campaigns with The Campaign Registry in Q4 2024 and beyond.   On the up side: Long code (10DLC) messaging campaigns are growing in popularity! On the down side: The DCAs are watching. 😳 With great power comes great responsibility, they say, and nowhere is this more clear than with text messaging cam...

Rich Communication Services (RCS) is one of the latest evolutions in messaging technology, promising a more interactive, feature-rich experience than traditional SMS and MMS. In the fast-paced world of cloud communications, staying at the forefront of technology can make all the difference in customer engagement and satisfaction. As messaging technology continues to develop, RCS presents an opport...

Get your Messaging Uses Cases eBook, free: http://www.commio.com/messaginguses-ebook When it comes to text messaging campaign rules, there are A LOT—and they vary by industry and campaign type. If you work for an agency or provider that deals with a wide spectrum of companies, it can feel almost impossible to keep up. Fortunately, you can find all of the common use cases in Commio's comprehen...

Get your copy of Commio's eBook @ http://www.commio.com/compliance-ebook  Consumers have had it—and we can’t blame them. There were more than 50 billion robocalls in 2022, or ~4 per person per day (note: not all qualify as spam). And, the number of spam texts first surpassed spam calls in 2020, then soared to 225B+ in 2022! (Mid-term election year, surprise?) The FCC has had it, as well, rece...

The Campaign Registry Adds New Step to Authenticating Brands; Also, CV Tokens are Expiring for Political Texting Campaigns Wherever there’s money to be made, there’s a fraudster finding a way around the rules—and long code (10DLC) messaging campaigns are no exception. The purpose of The Campaign Registry (TCR) is to stop these fraudsters in their tracks and protect consumers. To help prevent brand...