Commerce Beyond Borders

Guest: Casey Lau, EVP at Web Summit and Co-founder of Startups HK Casey Lau has spent close to 30 years in Hong Kong building community at the intersection of startups, tech, and global innovation. As EVP at Web Summit — which runs flagship events in Lisbon, Vancouver, Rio de Janeiro, and Doha — he has a rare vantage point on tech ecosystems around the world. He is also co-founder of Startups HK,...

Host Renee Hartman interviews Mohaimina (Mina) Haque, CEO of Tony Roma’s, about the brand’s international franchise operations and adoption of AI and robotics.   Haque, a lawyer who led due diligence during the pandemic acquisition and later became CEO, discusses key differences in the restaurant industry including razor-thin margins and post-pandemic labor and supply cost pressures, leading Tony...

Dr. Sumit Mitra is CEO of Tesco Business Solutions and Tesco India, overseeing a team that spans payroll and finance to AI, property, supply chain, and customer contact — serving 90 million shopping trips a week. In this episode he gives us an inside look at how Tesco is applying AI across the business, what's actually delivering results, and what India's retail revolution is signalling for the re...

Most companies are pretty good at writing strategies. Far fewer are good at executing them. That gap — and what to do about it — is exactly what Kevin Ertell has spent his career studying, and now he's written the book on it. Kevin brings a rare perspective to this conversation. He started as a clerk at Tower Records and worked his way up to Senior Vice President over 20 years. From there he held...

What does it take to turn around 12 supermarkets during a COVID lockdown? Or build a centralized logistics operation under economic sanctions? João Correia has spent 25 years solving retail operations challenges across four continents—from Ghanaian supermarkets to Iranian department stores to Paraguayan wholesale operations. In this episode, João shares hard-won lessons about what actually drives...

Why are both international luxury brands and established Chinese players losing market share to local upstarts? In this episode, we sit down with Xiaofeng Gu, founder of Jingzhi Chronicle, to explore the rise of China's challenger brands—and why this disruption is about innovation, not nationalism. From TCM-powered skincare to EVs with business-class lie-flat seats, these brands are leveraging Chi...

In this episode of Commerce Beyond Borders, we go deep into what actually works in social commerce today — and what doesn’t. From London, former Meta & TikTok executive Dave Morrissey joins Renee (in Portugal) and Chris (in Shanghai) for a candid conversation about live shopping, the role of creators, why most brands are doing content wrong — and what the smartest brands are already doing next...

Palmstreet is building what they call the world’s online “Main Street”—and the engagement is wild. In this episode, Chen Li (Founder & CEO, Palmstreet) joins Renee and Chris to unpack the metrics behind their growth: shoppers spend an average of 2.5 hours per day on the app, first-year buyers make ~50–55 purchases, and a $26,000 plant sold live shows how trust plus logistics unlock high-ticket...

In this episode of Commerce Beyond Borders, host Renee Hartmann and co-host Chris Baker sit down with communications leader Scott Kronick (ex–Ogilvy & Mather) for an energizing tour through three decades of brand building across Asia, the Olympics, and today’s AI-driven marketing landscape. Scott shares why he’s still a dyed-in-the-wool globalist, how China’s “can-do” culture shaped his leader...

In this episode of Commerce Beyond Borders, hosts Renee Hartmann and Chris Baker sit down with Lynn Power, a former advertising executive turned entrepreneur behind several innovative beauty ventures. After decades in the ad world, Lynn took the leap into entrepreneurship — launching MASAMI, a premium clean haircare brand rooted in Japanese seaweed ingredients, and Isle de Nature, a luxury bee-pow...

In this episode of Commerce Beyond Borders, Renee Hartmann and Chris Baker sit down with Michael Zakkour—founder of Five New Digital and Managing Director at The Sell Side Group—to unpack the biggest transformations shaping global commerce. From platform commerce and immersive video strategies, to the rise of creator-driven retail and the collapse of traditional loyalty, Michael offers a sharp, fo...

In this episode of Commerce Beyond Borders, hosts Renee Hartmann and Chris Baker sit down with Vincent Diallo, venture capitalist, Investment Partner at Progression and General Partner at Interlace Ventures, to explore how commerce is being transformed—from the inside out. Vincent shares his insights on: 🤖 The real impact of agentic AI on every layer of the retail value chain 🛍️ Why hyper-persona...

In this episode of Commerce Beyond Borders, hosts Chris Baker (Vancouver, Canada) and Renee Hartmann (Sintra, Portugal) sit down with Swagat Choudhury , Global Digital Commerce Director of the Perfect Store at Mars. With a background that includes years of global digital leadership at Diageo, Swagat brings a deep perspective on the evolution of e-commerce and how Mars is embracing the future. They...

In this insightful episode of Commerce Beyond Borders, hosts Chris Baker and Renee Hartmann engage with Neil Parker, Managing Director of Global Distributors at Barbour. With a rich background spanning leadership roles at Gant, Crocs, Levi's, and Tommy Hilfiger, Neil brings a wealth of experience in steering brands through international markets. The discussion delves into Barbour's approach to glo...

Renee Hartman joins Chris Baker from opposite sides of the globe — Galway, Ireland and Seoul, South Korea — to unpack the latest developments in global trade, retail innovation, and shifting consumer behavior. This episode dives deep into the growing uncertainty caused by tariff threats and how that’s already influencing decision-making across supply chains, marketing, and even travel habits. You’...

Welcome to another episode of Commerce Beyond Borders! This week, your hosts Renee Hartmann and Chris Baker sit down—just the two of them—for a candid, insightful conversation on the current state of global commerce as we close out Q1 of 2025. With both hosts recently crisscrossing Europe, Asia, and North America, they share firsthand perspectives on how brands are reacting to geopolitical shifts,...

In this episode of Commerce Beyond Borders, hosts Renee Hartman and Chris Baker sit down with Paula Macaggi, founder of the OFFbounds podcast, to discuss global retail innovation. Paula shares insights from her travels across Europe, Asia, South America, and North America, exploring the latest trends shaping the industry. 🔹 How AI and computer vision are driving the next wave of retail automation...

In this episode of Commerce Beyond Borders, hosts Renee Hartmann and Chris Baker welcome Michele Caruso, professor of AI and data marketing at the University of Paris Saclay and LIUC in Milan. Drawing from his extensive experience as former senior head of data and CX at WPP and as a consultant at Accenture and EY, Michele shares valuable insights into Europe's approach to AI adoption, ethical cons...

Join hosts Chris Baker (Hong Kong) and Renee Hartman (Portugal) on this week’s episode of Commerce Beyond Borders as they sit down with Dan Wong, AI Forum Director at the Conference Board, professor, and tech innovation veteran. Fresh off the buzz around China’s DeepSeek—a groundbreaking AI model challenging Western counterparts with its cost-efficiency and open-source approach—Dan unpacks China’s...

In this episode of Commerce Beyond Borders, hosts Chris Baker and Renee Hartman are joined by Tu Le, founder of Sino Auto Insights, to unpack why China’s electric vehicle (EV) industry has become a major source of anxiety for traditional automotive powerhouses like Germany and Detroit. The conversation delves into how China’s rapid ascent in the EV market—driven by companies like BYD, NIO, and XPe...

In this episode of Commerce Beyond Borders, hosts Renee Hartman and Chris Baker are joined by Carl Boutet, a seasoned expert in retail technology, digital media, and AI. Carl, a faculty lecturer at McGill University and author of Blind Spots, shares his insights on the global acceleration of AI and its impact on retail. He discusses how the pandemic forced rapid digital transformation, citing exam...

In this episode of Commerce Beyond Borders, William Bao Bean, Managing General Partner of Orbit Startups, shares deep insights from his 28-year journey investing in emerging markets. Orbit Startups focuses on technology-driven impact across Southeast Asia, South Asia, the Middle East, and Latin America. Bao Bean challenges conventional thinking about emerging markets, emphasizing that success come...

In this episode of Commerce Beyond Borders, host Renee Hartman and Chris Baker sit down with Matthew Jung, global president of Jack Wolfskin and Topgolf Callaway Brands. Matthew shares his extensive experience navigating retail and marketing across Asia and Europe, offering unique insights into cultural transformation, brand storytelling, and the evolution of consumer experiences. The conversation...