CollisionCast

In this episode of the CollisionCast, FenderBender gained insight on building a stellar shop culture from Mike Jones, the president of Discover Leadership Training. 

Laurie Guest, professional customer service expert, details the best way to add new and creative business ideas intended to boost customer satisfaction.

DJ Mitchell, regional director for Joe Hudson's Collision Centers, discusses how social media impacts MSOs and offers tips for marketing on social media. 

Consultant Bill Sefcek, who has nearly 50 years of collision repair experience, explains why he feels body shops can survive just fine these days without DRP partnerships. 

On July 4, 2011, a massive hail storm brought countless damaged vehicles to collision repair veteran Johnny Mock's door. He soon learned several lessons about scheduling carefully when dealing with a sudden surge in work.   

Steph Terry, community impact director for Morrow Collision Center, tells her biggest secret to successful marketing and how she has been marketing the shop's new location in Lincoln, Neb.

Renowned public speaker Kevin Brown, who gave the keynote address at the 2019 Fix Auto National Conference, offers advice for standing in front of an audience and speaking with confidence.

Tony Cavallaro Sr., owner of Airport Auto Body in Hartford, Connecticut, wanted his customers to feel so at home, they might have been in a hotel lobby. When he relocated his shop, he added a glass showroom for customers to pick up their repaired vehicles. Putting customers first has been Cavallaro’s top priority for more than 35 years. Learn how that approach, coupled with an innovative layout, a...

Jim Housh, the director of operations for Fix Auto USA, spoke with FenderBender at the company's 2019 national conference in San Diego. The topic: How to explain OEM certifications to customers in a manner that both educates them and sets your shop apart.   

DJ Mitchell, regional director for Joe Hudson's Collision Centers, talks about how to find the right market area and the best fit for your next shop location. 

Andrew Begnoche, director of operations for Holdcom, a company that manages phone messages for on hold times, shares how small business owners can take advantage of an underused marketing space: marketing while the customer is on hold. 

Richard Daku, co-owner of Daku's Auto Body Shop, shares how 20 groups and an efficient workflow process has helped him stay on track with some commonly missed KPIs.

Nick Zeman, an owner with Paul Ries & Sons in Chicago, breaks down how he has inspired a relatively inexperienced staff to quickly turn a new shop location into a $2.4-million-per-year facility. 

In this episode of CollisionCast, FenderBender spoke with Ed Barr, associate professor of automotive restoration at McPherson (Kan.) College, whose classes are as popular as ever with students. Barr gives his thoughts on whether or not body shop owners should reconsider moving away from restoration work. 

In this edition of CollisionCast, we caught up with the leaders of Referral Collision LLC near Minneapolis, to learn how their recently opened second facility is helping increase the efficiency of both their shops. 

In this episode of the MSO Project Series, DJ Mitchell, regional director for Joe Hudson's Collision Centers, shares common stressors in the workplace and his strategies to handling them.

Colette Bruce, the owner of Team Safety LLC, details how body shop operators can prepare their staff for OSHA visits, and avoid violations as a result.  

Pete Stemper, owner of Stemper Auto Body in Lake County, S.D., shares how he used his town's small size to his advantage. Stemper has been involved in the South Dakota Auto Body Association, formed a succession plan for his shop and uniquely accommodated any trainers or vendors visiting the shop.

McConnell Trapp, a "white hat hacker" who serves as the director of Speed Trapp Consulting near Detroit, explains how a malicious hacker might try to compromise a body shop's data. 

Today on CollisionCast, Bucky Covington of Covington's Collision Center shares a few hints and tips to make your next video commercial stand out from the crowd. 

Scott Funk, an IT manager with Global Finishing Solutions (GFS), breaks down how body shops can avoid having information like customer history compromised by hackers. 

Do you use an inbound digital messaging service so your clients can reach you at a moment's notice?  Sure hope so.  Today, we're joined by Hayden Neil and Tyler Brunatti of Podium to discuss the real-world benefits (and revenue) tied to 21st-century digital service. 

Listen to the second installment of The MSO Project podcast series, in which DJ Mitchell discusses being a young leader in the industry.

“Every hit is different; every vehicle is different,” and to Matt Dozois, “anytime is a good time to join the collision repair industry.”  Today on CollisionCast, we're joined by Matt Dozois, a young technician at Nylund's Collision Center in Englewood, Colorado, to discuss the technician shortage and how shops can bolster their young talent. Don't miss this one.    

Gerry Frank is the founder of Repair Shop Coach and owner of Auto Repair Technology , both located in Brook Park, Ohio. According to a recent Ratchet+Wrench article, Frank is a “prophet with numbers,” one who took his shop to more than $1 million in revenue in the first year. During the podcast, we discuss a formula to help shop owners succeed. In Frank’s own words, the formula is at the full link...