CollisionCast

Marketing expert and FenderBender online columnist Megan Williams recently joined the podcast to note marketing books that can aid shop owners.

Josh Backstrom, the shop manager at George's Auto Body in Brainerd, Minn., explains how his workplace has created a buzz with its creative advertising of deer-hit repair work.   

In this episode of the FenderBender Interview Series, McConnell Trapp, the director of Speed Trapp Consulting in Troy, Mich., provides insight for how body shops can protect important business data.     

Ryan McMahon, the vice president of insurance and governmental affairs at Cambridge Mobile Telematics, provides insight into what's next in the future of vehicle telematics and also offers advice for how body shop operators can better understand the evolving technology. 

Human resources expert Daren Fristoe provides tips for how body shop owners can research today's job applicants to unearth key, insightful details. 

Ohio shop owner Kevin Rains speaks with FenderBender editorial director Anna Zeck about the lessons that shop operators can take away from occasional business struggles. 

DJ Mitchell, regional director for Joe Hudson's Collision Centers and co-owner of MITCHCO Collision Repair, and Dave Mitchell, co-owner of MITCHCO Collision Repair, share insight into their new MSO.

Ryan Hillenbrand, owner of Urb's Garage and Collision Center, talks about how he increased the body shop's sales in a couple years, all by staying organized in his workflow processes and focusing on lean practices.

Kim Barks, owner of Complete Car & RV Repair, touches on how to become known in the community by teaching about car repairs. 

Rodd Hallett, the director of operations for Herbers Autobody and Repair in Edmonton, Alberta, explains how his employer has developed a reputation for being extremely efficient with repair work. 

DJ Mitchell, regional director of Joe Hudson's Collision Centers, shares how an MSO leader can promote a team to push each other and want each other to succeed.

Bryan Bass, manager for the Main Auto Body location in Albany, Ore., shares the process of moving production from one location to a new, bigger facility. 

Stan Medina, the owner of Certified Collision Works in Corpus Christi, Texas, and a veteran of 25 years in the collision repair industry, offers his tips for taking your business to the next level. 

Chris Sterwerf, chief operations officer for Fairfield Auto & Truck Service, shares his first impression of the Collision Industry Conference and why he thinks shop operators can benefit from industry meetings.

Ken Hunnell, the general manager of All Angles Collision Repair in Kansas, notes the ways in which utilizing lean philosophies in 2015 greatly improved his shops' cycle time. 

In this episode of CollisionCast, Gary Chou and Jack Chang of Matthews Real Estate Investment Services in California break down what body shop owners should know when they're selling business property. 

DJ Mitchell, regional director for Joe Hudson's Collision Centers, shares his process for turning a negative customer review into a positive situation.

Chance Smith, who runs a successful Florida body shop with a 97 percent CSI score, provides tips for ensuring that you get all work responsibilities done while also being an effective, attentive parent each day.  

In this episode of the CollisionCast, FenderBender gained insight on building a stellar shop culture from Mike Jones, the president of Discover Leadership Training. 

Laurie Guest, professional customer service expert, details the best way to add new and creative business ideas intended to boost customer satisfaction.

DJ Mitchell, regional director for Joe Hudson's Collision Centers, discusses how social media impacts MSOs and offers tips for marketing on social media. 

Consultant Bill Sefcek, who has nearly 50 years of collision repair experience, explains why he feels body shops can survive just fine these days without DRP partnerships. 

On July 4, 2011, a massive hail storm brought countless damaged vehicles to collision repair veteran Johnny Mock's door. He soon learned several lessons about scheduling carefully when dealing with a sudden surge in work.   

Steph Terry, community impact director for Morrow Collision Center, tells her biggest secret to successful marketing and how she has been marketing the shop's new location in Lincoln, Neb.

Renowned public speaker Kevin Brown, who gave the keynote address at the 2019 Fix Auto National Conference, offers advice for standing in front of an audience and speaking with confidence.