Maddi Cook & Hayley Jepson

Coffee Isn't Lunch

Business EN ↓ 63 episodes

Welcome to Coffee Isn't Lunch, the weekly podcast for ambitious hair and beauty professionals alike by your hosts Hayley Jepson and Maddi Cook. Hayley, aka The Resilient Hairdresser, is a former hairdresser and psychotherapist and now coach and educator. She is leading the industry out of burnout and into better mental health. And Maddi, aka Boss Your Salon - if you've ever asked anyone online about pricing, her name's probably come up. She's here to pull back the curtain on business strategy and help you get paid. And together, we're obsessed with ridding the industry of old school harmful hu...

Be sure to visit the podcast's website and support the creator: coffeeisntlunch.buzzsprout.com

Author

Maddi Cook & Hayley Jepson

Category

Business

Latest episode

Mar 24, 2025

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Episodes

37. Visibility & Getting Over The Cringe 17.06.2024

Ever cringed at your online presence? You're not alone, and it's time to flip the script! Join us for a no-holds-barred dive into the world of hair and beauty entrepreneurship, where we tackle that gut-wrenching feeling head-on. In this episode, we get real about personal experiences and spill the secrets of squashing self-doubt and silencing the critics. Inspired by Brené Brown's p...

36. Can You Really Be Friends With Your Clients? 10.06.2024

Have you ever wondered where the line is drawn between professional ties and being friends, especially when your clients start feeling like your closest friends? In this episode, we dive into the tangled world of friendships within the hairdressing industry! We're getting real about the emotional rollercoaster and the tricky business situations that pop up when those salon chairs become confe...

35. Should You Offer OAP, Student And Blue Light Discounts 03.06.2024

Have you thought about how offering discounts affects what you make each month? Today we are chatting about the complexities of offering discounts to your specific groups of your hair and beauty clients. We understand why you might consider offering discounts, especially if it's aimed at certain groups, such as pensioners, students, and emergency service workers but have you considered the lo...

34. How is Technology Shaping the Future of Hairdressing and Education 27.05.2024

What impact is technology having on the hairdressing industry? Join us as we discuss this and navigate our tech journeys. We look into the role of tech in fostering human connection and address the fears of robots replacing our jobs. Plus we explore tools like booking systems and AR apps and how they can help us in our day to day. Tune in to explore the intersection of technology and hairdressing!...

33. If We Could Turn Back Time 20.05.2024

What would we do if we could rewind to the start of our hairdressing journeys? In today's episode, we're sharing what we'd do differently and what we'd keep just the same. From picking our dream salon spot to only taking card payments, would we go full-on specialist or keep our options open? Or how we'd juggle work, life, and our mental health? We've got you covered!...

32. Multi Level Marketing: Opportunity of a Lifetime, or Scam of The Century? 13.05.2024

We've both noticed an uptick in MLM (Multi Level Marketing) activity on social media, especially among hairdressers. It's become impossible to ignore, and we felt it was high time to dive deep into this phenomenon. We've all probably at some point received a DM from someone looking to sell their products or get us to become part of their team, but we're pulling back the curtain...

31. Salon Smart: Loneliness 06.05.2024

Inspired by a talk by Monica Teodoro from L'Oréal, we're sharing our thoughts on ways to make the salon a buzzing hub of genuine connection. Find out why a natter with your clients isn't just fab for your business—it's a brilliant remedy for loneliness too! Plus we need to remember that while our interactions with clients can be fulfilling, they should not be our only source of...

30. Million Dollar Deals, Making it Work as a Parent, and channelling Beyoncé... In Conversation with Jose Bryce Smith, Founder of O&M 15.04.2024

Are you ready to dive into the world of clean beauty and discover how one woman is challenging the status quo in the male-dominated hair industry? Join us as we sit down with Jose Bryce Smith, the innovative founder of O&M hair care products. In this episode, we hear about Jose's journey, discussing her challenges, including her father's cancer battle that inspired her dedication to...

29. Celebrating Milestones and Enjoying The Process 08.04.2024

Ever feel like you're always onto the next goal without enjoying the ride? And why is it we're often waiting on others to celebrate us for our achievements? Join us in today's episode as we dig into the importance of celebrating life's journey and not just fixating on the next big thing. We chat about creating our own little celebrations, from jazzing up everyday treats to stum...

28. The Reality of Online Education and Coaching 01.04.2024

Are you intrigued by the hype surrounding online coaching in the hair and beauty space? Well, get ready to explore the reasons why so many of us have jumped on the education business bandwagon – and why it's been such a game-changer! We're talking about the perks, like raking in passive income while witnessing our clients' stunning transformations. But it's not all smooth saili...

27. The Truth About Trolls with special guest Heather Mackenzie (AKA Glam By Heather) 25.03.2024

Ever had that nagging worry about running into trolls online? Today's episode peels back the curtain on the world of online trolls. Today we're joined by Heather McKenzie, aka @GlambyHeather, as she bravely shares her experiences dealing with negative comments on a viral video. Together, we explore the minds of internet trolls, emphasizing the importance of not letting their negativity d...

26. Dealing With Tricky Conversations 18.03.2024

How do salon professionals navigate difficult discussions on politics, religion, money and personal beliefs with clients? Today we take a deep dive into the strategies we have used to maintain boundaries and steer conversations away from sensitive and potentially heated topics. We explain how we pivot these tricky conversations to keep interactions light and debate-free, using conversational techn...

25. The Recruitment Crisis w/ answers from Alex Smith 11.03.2024

Do you find yourself wondering what type of leadership style you have when it comes to running a thriving salon? Dive into this episode as we have an invigorating chat with salon owner Alex Smith. Discover Alex's innovative recruitment strategies in the face of industry challenges and her experience in managing client services among her skilled team. Plus she shares the intricacies of Alex&ap...

24. Grieving Behind The Chair 04.03.2024

Get ready for a heartfelt chat as we dive into the world of hairdressing and how stylists handle grief while keeping up their professional game. We share personal tales of loss, touching on the tricky balance between emotions and work. We dish on the industry's lack of support during tough times, stressing the need for both financial prep and emotional cheerleading. We read a post that Hayley...

23. When is it Authenticity, and When is it Oversharing? 26.02.2024

Ever wondered where authenticity ends and oversharing begins in the world of social media marketing? Today we're diving into this topic. Join us as we explore the importance of authenticity in connecting with our audience online. We'll chat about how to strike that perfect balance between sharing genuine moments and revealing too much. We've got some cautionary stories to share and...

22. The Great Divide: Salon Owners vs Freelancers 19.02.2024

Ever noticed that there's a bit of a divide happening in the hair and beauty industry? We're talking about the rift between freelancers and salon owners, and let us tell you, it's a real eyebrow-raiser. Join us as we unravel the negative stereotypes fueling this divide and examine how social media has amplified the strains within the industry. From exploring the misconceptions to di...

21. Two Things Can Be True at The Same Time 12.02.2024

Curious about the idea that two seemingly opposite truths can actually go hand in hand? From the pressure of being fully booked while battling feelings of ungratefulness, to the misconception that enforcing policies compromises niceness - We're here to chat about those everyday dilemmas and more. Join us as we challenge you to consider both sides of every issue, confront resistance to change,...

20. To Hire or Not to Hire? 05.02.2024

Have you ever felt like you're at a crossroads in your salon business, teetering on the edge of expansion but haunted by the fear of letting go? As salon owners and freelancers, we've all been there—overwhelmed by our success and workload, wondering if it's time to grow our team. In this episode, we get personal about the psychological hurdles of giving up control, the financial rea...

19. Boundaries When You're Working With Friends 29.01.2024

Is one of your friends your boss? Or maybe you're theirs? Then this episode is for you! Today we're discussing what happens when friends cross into an employer-employee relationship. It's tricky, right? We talk about how easily boundaries can blur and the potential strain this can put on you both. In this episode, we stress the significance of setting clear boundaries and keeping co...

18. Dealing With Difficult Clients 22.01.2024

Do you find yourself navigating tricky waters with difficult clients? No matter what, you'll always get them. In this episode, we explore the necessity of setting boundaries and having straightforward conversations with our clients when things start getting difficult. Discover how we gracefully recommend clients to other professionals when needed and uncover the keys to maintaining honesty wi...

17. Conor James Doyle talks ADHD, dopamine, and changing the face of education 15.01.2024

Sometimes our normal isn't so 'normal' and that's why Conor stayed undiagnosed for ADHD for so long. Today we're excited to have our first guest Conor James Doyle to speak all things ADHD, how he ended up being diagnosed and how he is reshaping the education industry to be more inclusive to different learning styles. Take a peek into the world of neurodivergent social circ...

16. Beating Burnout in 2024 08.01.2024

Ready to tackle burnout head-on in 2024? Ever felt like you're stuck in a whirlwind of stress? We're diving deep into the burnout struggle – from sneaky warning signs to the personal tendencies and external factors that push us to the brink. But guess what? We've got your back with practical tips and strategies to not only face but overcome burnout this year. Wondering how to spot t...

15. Doing Your Future Self A Solid 01.01.2024

Are you thinking ahead and wondering if you've truly done yourself a favour for the future? Join our conversation as we explore practical ways to set the stage for what lies ahead. From smart pension choices to tax pot know-how, we're unravelling the strategies that pave the way for financial security. But here's the twist – imagine returning home to the comfort of freshly laid bedd...

14. Showing Love, Shifting Intentions And Festive Food 18.12.2023

Do you find yourself often having negative thoughts about your home, work, or relationships? In today's episode, we're discussing the power of shifting your perspective. We explore the transformative power of love, gratitude, and compassion as we share personal stories and insights on applying this mindset. Emphasising the importance of assuming good intentions, we discuss the joy of cre...

13. Business Partnerships… How To Stop Them Turning Ugly 11.12.2023

Have you ever wondered what really goes down in the wild world of business partnerships? We're sharing all in this episode! From our own experiences, we're sharing stories that'll open your eyes, plus sharing our knowledge about how to protect yourself and your assets when entering into a partnership. In this episode, we discuss the importance of upfront discussions about the expect...

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