Clinical Communication

Speaking with angry patients can be some of the most difficult conversations to have. This episode goes through what to do, and what not to do, when speaking with someone who is very angry or frustrated. Reading Suggested: How To Have Impossible Conversations – Boghossian & Lindsay How To Deal With Angry People – Dr Ryan Martin For More follow @BWhybrowPhysio on X, Instragram, TikTok & You...

“Supercommunicators” by Charles Duhigg has been one of the best new releases in 2024 on communication. This episode looks through lessons from it and they can be applied to clinical life. Covering: -  Knowing what type of conversation you are having, -  Emotional contagion & deep questions, -  How to know if someone is or isn’t enjoying a conversation, -  Managing conflict & difficult conv...

Simply telling people what to do and how to do it is often a very ineffective way to change behaviours. Instead they need to have the feeling that they have come up with the idea themselves. How do we do this? With Questions. But not just any questions, this episode goes through both specific open and closed questions that are more likely to lead to behaviour change. Do contact @BWhybrowPhysio on...

The ICE questions are an essential component of any medical consultation. But what do they stand for? And why are they so essential? This episode covers not only this, but the additional extra questions that should come with it. Plus; - When to ask them? - Do you have to ask them in order? - How to respond to answers you may get. If you have suggestions for what would make this resource better, to...

First impressions matter, and the way we are with the patient in front of us for those first few minutes can have a profound effect on the rest of their time with us. This episode covers:     - The first things to say on meeting someone new, - Body language and positioning before you start talking to them, - Small talk and the timing of certain questions, - Signposting or “Setting The Scene” at th...

Empathy is a buzzword in communication skills, everyone claims they are empathetic, but patients may not always agree. In this episode we'll discuss: - What Is Empathy - The Difference Between Empathy & Sympathy - How To Demonstrate Empathy To The Patient In Front Of You - The Risks Of Empathy Coming Across As Fake - What Not To Say Further Reading: Howick et al (2018) "Effects of emp...

Attentive Listening is a popular phrase in clinical communication skills. But what does it mean? And how can we demonstrate that we are attentively listening to the patients in front us? Find out in this episode. If you have suggestions for what would make this resource better, topics to cover or guests to suggest; Do contact @BWhybrowPhysio on X, Instagram, TikTok and Youtube, or leave a review.

Listening to the patient in front of us and letting them tell their story uninterrupted is one of the most important, and simplest, communication skills to utilise. The benefits are many. Some are obvious, some more subtle. This episode discusses them all. If you have suggestions for what would make this resource better, topics to cover or guests to suggest; Do contact @BWhybrowPhysio on X, Instag...