ClearlyRated Survey Says Podcast

We had the pleasure of chatting with another Best of Winner, Erica Woods from Apex Systems. They have been a Best of Staffing client since 2012, surveying both client and talent with us and achieving an NPS of over 50% consistently in both areas! We love chatting with our winners and especially our diamond winners (5 and 10-year winners) because they are the true experts in client experience and c...

We are thrilled to welcome Nicola Fleming, the Marketing Director of Perkins & Co. In case you aren’t familiar with Perkins & Co, they are an accounting firm located in Portland with almost 200 employees and 24 partners, 62% of whom are women. They are ranked #2 on the list of most admired accounting firms in Oregon and SW Washington, and our favorite number, 74% of their clients gave them...

Welcome to Season 2! We are thrilled to be back after a brief break. We are now refreshed from the holidays, motivated for the new year, and ready to chat about some client experience (CX) trends! Whether you have a CX strategy in place or working to build one, these trends should accompany your CX goals and initiatives in 2023.  Automation and self-service Personalization  Digital CX Phygital Exp...

This is our final episode of Season 1 and a very special episode because we will be switching gears and discussing Bridget and Ryen's favorite things of 2022 (and no, unfortunately, we are not giving away anything like Oprah)! They will discuss 5 favorites, including 2 personal favorites, 2 company favorites, and 1 favorite you don't want to miss! Tune in for this fun episode! A special...

If you have been listening to our podcasts week after week, you know our favorite 3 letters at this point, NPS of course! If you research NPS though there are some critics. But from our own experience with NPS we can conclude that if you don’t think NPS is working, you’re most likely doing it wrong. So what’s the right way? In this episode, we will provide 4 myths associated with NPS!  Myth #1 – T...

This is a very special episode because we have our first “celebrity” guest client, Megan Couch from Integrity Staffing Solutions! Megan is the Chief Experience Officer at Integrity Staffing Solutions. She has over 20 years of experience in the staffing industry and is a rockstar when it comes to creating and cultivating an exceptional client experience.  In addition to her rockstar status, Megan &...

In our previous episodes, we discussed why NPS is a game changer as well as getting your team excited about your NPS program. In this episode, we are expanding on all those topics and addressing how exactly to leverage your NPS in your marketing communications. We are excited to welcome our sales legend, Cris, into the conversation! Cris’ entire job is focused on talking about NPS so we thought sh...

In case you missed episode 11,  we discussed how to get your reviews on Google! Today we would like to stay on the topic of getting your reviews seen, BUT not only the 5-star reviews. Why do you ask?? Well, we are here to tell you!  In this episode, we discuss 3 areas on why review transparency is so important to your business.  Building trust - no one is perfect  Business benefits  Do’s and Don’t...

In this episode, we are discussing a favorite topic of ours as well as a frequently asked question amongst our clients! How can Google see our star ratings? Whether you use our platform or a different survey platform, we will provide some easy tips to make your ratings visible.  We will address the following:  Why it's important The importance of utilizing review platforms The importance of c...

One of our favorite features of our survey program is receiving quality testimonials. So once you get positive testimonials (regardless of your survey program) what's the next step? In this episode we break down key ideas you can do to utilize testimonials in your sales and marketing efforts. Positive feedback is often treated as a pleasant byproduct of a survey instead of a key differentiato...

In this episode, we are thrilled to welcome our Senior Customer Success Manager Mike Karger. He has been with ClearlyRated for over 6 years and started out in sales therefore he has a range of experience working with every stage in the customer journey. He has an abundance of knowledge on the topic of survey feedback so we thought it would make perfect sense for him to join us! Our co-host, Ryen S...

A key component to starting a survey is getting your team involved. In this episode, we are going to discuss how exactly to get your team excited and interested in your survey. We have mapped out 3 key ways to get your team excited and we will explore each in greater detail.  Communicate the program to your team   Incentivize the process    Announce the results of the survey  Thank you for listeni...

In the last episode, we discussed creating internal champions with your survey program. Now, once the champions are created and the program has started, how exactly do you turn your raving reviews to be your top referrals? In this episode, we will discuss some tips and suggestions based on what we have seen.  Just a note, these tips aren’t exclusive to the ClearlyRated survey.  Identify your promo...

This episode will discuss building a survey (whether this is a ClearlyRated survey, an in-house survey or you use another platform).  We understand many businesses utilize surveys but are they (or you) doing it correctly? How do you genuinely get the most out of your program? We will break down the following:  Why consider surveying?  Once the decision is made, what are the first steps to consider...

Welcome to our podcast series! We will cover a wide variety of topics and really nothing is off the table! Our focus at ClearlyRated is centered around clients and ensuring our clients are delivering the very best service by receiving continuous feedback. This will always be a major topic we discuss but certainly not the only topic! We will start airing our episodes on a bi-weekly cadence for 20-3...

This episode solely focuses on our favorite metric, Net Promotor® Score (NPS). We will discuss the ins and outs of NPS and why it is the most valuable metric. Tune in for the following:  Basics of NPS  Why is NPS the top metric to use? Who else uses NPS to measure their service experience?  Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on...

Everyone is familiar with star ratings but is it clear how exactly to achieve a 5-star rating? We focus on this day in and day out and continuously help our clients achieve that world-class experience. In this episode we will discuss:  How to start the positive experience with customer onboarding How to maintain a positive experience for the customer How to start the survey process to receive star...

The last episode focused on the 5-star experience. This experience doesn't exist without providing the WOW experience. Well how exactly do you continuously provide a wow experience in every stage of the client journey? We will break down the following:  How to create the WOW experience in each stage of the customer Before purchase/inquiring about the product  Purchase of the product/onboardin...

This episode is extra special because we will be featuring our first guest, ClearlyRated CEO & Founder, Eric Gregg. We talk a lot about the client experience (CX), but in order for CX to truly be a positive and successful experience, you can't forget about the employee experience (EX). Eric joins us today to discuss the importance of EX and how to measure employee satisfaction, including:...