ClearlyRated Survey Says Podcast

Join us as we welcome the award-winning Roth Staffing Companies in our latest podcast episode! We're honored to have two incredible women who are making waves in the staffing industry - Denize Orozco and Jennifer Simonson. Roth Staffing recently earned the prestigious Best Staffing Firms for Women 2024 award, and Denize and Jennifer are here to share their insights and experiences. These powe...

We're thrilled to bring you another extraordinary guest on our podcast, Lyssa Kohnke. As the President of Motus Recruiting and Staffing, she has become a driving force in her industry and a champion for women, helping to earn Motus our coveted Best Staffing Firms for Women award this year.  Through collaboration and her ability to anticipate needs, Lyssa builds long-term business relationship...

As you know, we love featuring our clients! And better yet, our clients who have been surveying with us for over a decade.  In this episode, we celebrate Synergis , the recipient of our 10-Year Diamond Award for exceptional client and talent satisfaction. Join us as we sit down with Synergis President, Tracey Klein , to uncover the secrets behind their remarkable achievement and learn how prioriti...

In this episode, we discuss the crucial role of Customer Experience (CX) in IT Services. While CX is a regular topic on our podcast, we seldom hear about its importance in the IT sector. We've invited Lori Cunningham from Apex Systems to enlighten us on the subject. As Apex’s Strategy Executive for Energy, she is a whiz in client management, overseeing intricate sales, project, and global pro...

Join us as we celebrate our 40th episode and women's history month with Megan Bell, VP of Marketing at our client, Falvey Insurance. Megan, a proven leader in the insurance industry and a 2022 Elite Woman honoree from Insurance Business America, will delve into how survey results can shape your business goals. Within this episode, Megan provides insight into: An introduction to Falvey and wha...

Join us in this episode as we dive into one of the key themes from our latest staffing report, Inside the Staffing Mindset , with our CEO, Eric Gregg. We'll be exploring the importance of Amplifying CX, Trust, and Reputation in Staffing.  Tune in to hear Eric's insights on these findings and more.  Main points of discussion:  Correlation between customers' satisfaction and feeling &...

In this exciting episode, we are delighted to welcome Cella, a staffing firm that has been recognized as a 15-year Best of Talent Satisfaction Winner. Join us as we sit down with Tim Gearhart, the VP of Talent Delivery, and Karissa Sachs, the VP of Marketing, from Cella. Tim, boasting over 20 years of staffing expertise, leads the entire Talent Recruitment and Delivery operation at Cella. Karissa,...

We are so excited to have David Ludolph from PSG Global Solutions joining us in this episode. David is a celebrated veteran in the RPO space, having served in senior leadership roles for over 20 years.  He has an extensive track record of exceeding expectations whether it’s leading full-cycle RPO efforts, developing and implementing RPO strategy, managing client relationships, or training and deli...

In this episode, we discuss a vital topic that is crucial to all firms regardless of their size. The correlation between Diversity, Equity, and Inclusion (DEI), and Customer Experience (CX). We will address the following on why DEI is a MUST for your CX strategy.  The "trickle down" effect:  What it is and why it matters for your team. This has powerful implications not just for your tea...

Our Season 3 finale features Meredith Falvo, Gazelle Global Research Services' Director of Business Development. With over 23 years in qualitative research, she's not just an expert but also a mom, passionate baker, and seasoned entrepreneur. Her expertise spans from focus groups to global sampling, field management, and data collection. Meredith excels in nurturing client relationships...

In this episode, we delve into the importance of spotlighting your top performers. Acknowledging and celebrating your top performers is a key element in enhancing team morale, retention rates, and overall company success. During our discussion, we'll explore a minimum of 10 meaningful strategies for recognizing and showing appreciation to these outstanding individuals on your team. While thes...

Anytime our team develops a valuable resource, we love to talk about it! In this episode, we are going to discuss our new playbook, The Complete Guide to Online Reputation. We will dissect the key areas of this resource so you can (hopefully) leave with more insight on how to prioritize your brand reputation. Tune in to learn the following:  How to actively manage your brand’s presence on major ra...

Our team recently launched a Response Rate Analysis Report . This report is filled with a decade’s worth of ClearlyRated survey data that highlights response rate trends. In this episode, we have our own Darreon Day joining us! Darreon is the Director of Analytics and Research here at ClearlyRated. He is the backbone of these reports and the reason why we can create powerful assets. In this episod...

We’re very excited about this episode, as our favorite episodes consist of those where we get to chat with our brilliant clients! In this episode, we welcome Chris Sund, President & COO of Uniti Med, a healthcare staffing firm that specializes in travel nursing. Uniti Med is a first-time client of ClearlyRated this year and they achieved a world-class NPS and above average response rate with t...

Welcome to another episode of Survey Says! Today our episode is focused on passives - and no, we’re not here to talk about BEING passive aggressive (although I’m sure I could find the connection if I really tried), but rather, passives in a survey response. It can be easy to focus the majority of your energy on your Promoters and Detractors. After all, they’re the cohort of your clients who are mo...

In this episode we are thrilled to have Katie Tolin with us.  Katie has extensive knowledge of the accounting industry. Her resume is stacked with prestigious accolades. She is currently the owner of CPA Growth Guides after a decade-long in-house marketing career. She has also been named Accounting Marketer of the Year, one of the Top 100 Most Influential People in Public Accounting, and one of th...

We thoroughly enjoyed this episode as we got to chat with Robin Mee from MeeDerby! MeeDerby is one of our fantastic clients who earned ClearlyRated’s inaugural Best Staffing Firms for Women distinction, and we could not be more excited for them! Robin is the Founder and President of MeeDerby, a leading search firm within the Staffing Industry, she is a passionate advocate for the staffing industry...

In this episode, we are going to touch on the value ClearlyRated provides BEYOND our survey badge. Some people think of us as another “best of workplace or industry award” but we are WAY more than that so we wanted to spend a little time today discussing the ROI of what ClearlyRated brings to our clients. Here's a highlight of what we will address:  We are a platform that allows you to measur...

Welcome to Season 3 y'all and our 26th episode! This is a special time for ClearlyRated because we announced our inaugural Best Staffing Firms for Women winners this week (June 6).   So what exactly does this mean? Bridget and Ryen discuss everything related to our Best Staffing Firms for Women, or BSFW, list! They will give you a highlight of what is required of your firm to make the list, w...

In this episode, we discuss a very common pushback that we come across a lot when talking to prospects, the idea of survey fatigue. So today, we are going to address ways to combat this common concern. Here's a sneak peek:   Definition of survey fatigue and its impact Discuss the causes of survey fatigue Explore best practices for reducing survey fatigue Address the importance of survey desig...

Join us for this episode as we delve into the crucial topic of employee experience, or EX, which has become even more relevant in today's world. Discover why EX is significant and gain valuable insights into the following areas:  The fundamentals of EX Three essential EX trends Our expert advice on how often to conduct employee surveys And a critical takeaway that you won't want to miss....

One question we get asked all the time is: which is better, paper or digital surveys? Well, we might be a little biased, but in this episode, we're going to share our top five reasons why we believe that digital surveys are the way of the future. We will discuss the following:   Digital surveys allow for more data to be collected.  The process is more efficient in every aspect.   They are mor...

Looking for an in-depth discussion on the latest updates to ClearlyRated's product offerings? Look no further than this episode, featuring Arin Russell and Lauren Otto (Lotto), two essential product team members.  We address the following:  Introduction of  Arin and Lotto and their roles at ClearlyRated  The Client Community feature – Learn how ClearlyRated is encouraging clients to submit su...

In this episode, Jon Barbato from Synergis joins the conversation with Survey Says host Bridget Harper. Synergis is a Best of Staffing winner for 9 consecutive years on both the client and talent sides! We are thrilled to chat with Jon ,  the VP of the West Region for Synergis, leading the strategic management and experience for his clients - and a client base of all sizes! In this episode, we dis...

We’re very excited about this episode, as we had another fantastic guest join us! In case you missed our last episodes, we have had the pleasure of speaking with some of our Best of award winners. In this episode, we’re bringing you one of our amazing Best of Accounting-winning clients, RLB! The lovely Tianna Brown joins us from RLB today and you don't want to miss this entertaining and insig...