Andrew Michael

CHURN FM

Business EN ↓ 305 episodes

CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

Author

Andrew Michael

Episodes

EP4 | Pedro Magrico (Typeform) - Integrations are sticky 10.04.2019 43:20

Today on CHURN.FM we’re featuring Pedro Magriço. Pedro was previously the Director of Product Growth at Typeform. In this episode, Pedro shares what he learned working at Typeform over the last 5 years. We dive into the experiments they tried to reduce churn, their success with integrations, how to A/B test pricing and much more.

EP3 | Janna Bastow (ProdPad) - Value-based pricing for the win 03.04.2019 40:58

Janna Bastow is the Founder and CEO of ProdPad. On CHURN.FM today she shares their unique approach to gamifying onboarding and how experimenting with value-based pricing helped them cross over the magic threshold to negative churn.

EP2 | Savvas Zortikis (Viral Loops) - Winning with customer success 31.03.2019 45:10

Today on CHURN.FM our guest is Savvas Zortikis, the CEO & Founder of Viral Loops. Savvas talks about the importance of customer success at the very early stage and how they go about tackling churn and retention as a team.

EP1 | Brian Balfour (Reforge) - Churn is the silent killer 31.03.2019 35:23

Brian Balfour is the founder and CEO of Reforge, previously VP of Growth at HubSpot. Today on CHURN.FM we discussed his thoughts on why retention is the one metric that rules them all, why churn is the silent killer, and what metrics you should be tracking.

EP0 | Andrew Michael (Churn.fm) - Intro 31.03.2019 2:07

CHURN.FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.