Cause For Thought

CPC2025 is coming. As of today, firms have just 42 days. Are they really ready for what it demands? In Episode 9 of Cause for Thought, Jonathan Batchelor (CEO) and George Holman (Financial & Professional Services Lead) unpack what CPC2025 means in practice when it comes to Root Cause Analysis - not just on paper. They explore: Why Root Cause Analysis is becoming a regulatory expectation, not a...

Welcome to Cause for Thought Shorts – brought to you by What Caused This. In these bite-size episodes we’ll dive into examples and case studies of real-life Root Cause Analysis and problem solving. In each short episode, we’ll look to cover situations, investigations, and impacts, with key learnings, best practice and useful tips woven throughout.

Welcome to Cause for Thought Shorts – brought to you by What Caused This. In these bite-size episodes we’ll dive into examples and case studies of real-life Root Cause Analysis and problem solving. In each short episode, we’ll look to cover situations, investigations, and impacts, with key learnings, best practice and useful tips woven throughout.

Welcome to Cause for Thought Shorts – brought to you by What Caused This. In these bite-size episodes we’ll dive into examples and case studies of real-life Root Cause Analysis and problem solving. In each short episode, we’ll look to cover situations, investigations, and impacts, with key learnings, best practice and useful tips woven throughout.

In this episode of Cause for Thought, we’re joined by the CEO of The British Racing School, Andrew Braithwaite, to explore how a small, high-performing organisation is applying Root Cause Analysis (RCA) to embed proactive problem-solving in a tight-knit team. If you are a fan of horseracing and problem solving, this is the episode for you!

Welcome to Cause for Thought Shorts – brought to you by What Caused This. In these bite-size episodes we’ll dive into examples and case studies of real-life Root Cause Analysis and problem solving. In each short episode, we’ll look to cover situations, investigations, and impacts, with key learnings, best practice and useful tips woven throughout.

Welcome to Cause for Thought Shorts – brought to you by What Caused This. In these bite-size episodes we’ll dive into examples and case studies of real-life Root Cause Analysis and problem solving. In each short episode, we’ll look to cover situations, investigations, and impacts, with key learnings, best practice and useful tips woven throughout.

In this episode of Cause for Thought, @EdWells and @GeorgeHolman explore the relationship between regulation and Root Cause Analysis (RCA). Across industries, regulators are increasingly expecting firms to demonstrate not only that they’ve fixed an issue, but that they’ve understood why it happened in the first place. RCA is at the centre of that expectation — yet its value extends far beyond comp...

In this episode of Cause for Thought, we explore a topic that impacts us all every day but we probably don't see or realise goes on - Product and User Experience - and how there are parallels with Root Cause Analysis. We discuss using evidence and data (rather than biases) to make the right build and prioritisation decisions, why short-term solutions can in themselves help on the journey to lo...

Every season, clubs and teams face injury crises and performance dips that derail their ambitions. Too often, reviews come too late, and solutions are fragmented. For this episode of Cause For Thought we are joined by Dave Carolan, who has spent 30 years in Performance & Health roles within professional football. We examine how RCA can provide a framework for understanding the deeper causes of...

Contact centres are fast-moving, complex environments where problems often trigger quick fixes. But what if leaders could uncover the real drivers instead? In this episode, Martin Teasdale from Get Out Of Wrap, joins us to explore how Root Cause Analysis (RCA) could enable contact centres to move past firefighting - to prioritising fixes, preventing workforce issues, driving continual improvement,...

When something goes wrong at work, we move fast: fix the issue, file the report, close the loop. Someone is banging the table, demanding answers. But does incident management actually help us learn - or just let us move on? In this episode of Cause for Thought, we dig into the hidden flaws of traditional incident management: the search for a single “root cause,” the lure of human error, and the cu...

In Part 2 of our Root Cause Analysis (RCA) series, Ed and George move beyond the value of diverse perspectives and ask: How do we actually use them to create change? We kick off with a look at culture, specifically, how blame and fear can silently undermine psychological safety and shut down insight before it starts. We challenge the oversimplified cause & effect logic that often dominates RCA...

In this episode, we explore the hidden risks of narrow thinking in Root Cause Analysis and why true collaboration goes far beyond simply adding more people to the room. We open with a bold question: When does collaboration add clarity, and when does it just create noise? From there, we unpack why complex problems demand diverse perspectives and what’s at stake when certain voices are excluded. You...