Catalyst Pharmacy Podcast

Our friends at NCPA recently launched a new video series, “Show Me,” all about practice transformation. The first season, called “The Vaccine Episodes,” helps five pharmacists get their immunization program off the ground, market it effectively, and make it profitable. Two of its stars, Hannah Fish and Tana Kaefer, tune in today to tell us about the experience, how they formed an unexpected friend...

David Figg is all about operations. With a background in engineering and an entrepreneurial spirit, David knows how to get things up and running — whether it be a machine or an independent pharmacy. As the CEO of Rice’s Pharmacy, David uses his expertise to optimize operations, streamline workflow, and work at maximum efficiency. If you’re looking to make an operations overhaul and get your pharma...

From chatbots to virtual assistants, artificial intelligence is all around us — and it’s not going anywhere anytime soon. Natalie Wilcox, VP of Marketing & Operations at Medtel Communications, joins us this week to discuss all things AI and describe how Medtel uses it to transform pharmacy phone systems. Tune in to hear about the best new technology, what it can do for your pharmacy, and how y...

In a world of uncertainty, pharmacists can be certain of one thing: change. From COVID-19 to DIR fees, change can be found around every corner — and the best business owners, like Marc Ost, have learned to embrace it. Marc, Co-Owner of Eric’s Rx Shoppe in Horsham, PA, joins Will to discuss the waves of change he’s seen in the industry and how he’s adapted to keep his pharmacy on top. Tune in to lo...

Easton Bryant is all about building. Whether it be building a new pharmacy in rural Kentucky, growing a social media account from 5,000 to 150,000 followers, or starting a successful e-commerce service, Easton knows how to turn nothing into something. Even more importantly, he knows how to get the word out about that something. This week, Easton joins us to show us how you can do the same. With th...

Community pharmacists fill a lot of needs. From life-saving scripts to clinical services to patient counseling, you take on many jobs — but it doesn’t matter what you’re doing if no one knows you’re doing it. Enter the world of pharmacy marketing. Whether you’re learning the basics or just looking to expand your marketing arsenal, tune in to this episode of Catalyst Rewind to get must-have marketi...

Pharmacy is a lot like basketball. You have to run the plays, pass the ball, and if you’re open, take the shot. Mike Matovich, President of Montana Family Pharmacies, is all about taking (and making) that shot. Whether it’s trying a new pharmacy model — a.k.a. the “gym membership model” — or changing the way that we contract, Mike sees many opportunities for pharmacists to score. Tune in to find o...

The 1970s were all about bell bottoms, big hair, and finding the best music to groove to. For Eileen Jordan, they were also about finding her place in healthcare. In the fifty years that have followed, Eileen has worn many hats: from registered nurse to Ph. D. candidate to her current role at Therigy, but one thing has never changed: she’s always put her passion for patients first. Eileen joins us...

For years, we’ve seen the decline of dispensing and felt its effects firsthand.  We’ve discussed how to stay afloat while we wait for systematic change — but Troy Trygstad believes that it’s time for pharmacists to turn talk into action and disrupt the system for ourselves. Troy, Executive Director of CPESN USA, says we’ll see unprecedented opportunities in areas like primary care, contractin...

When opportunity comes knocking, Jennifer Palazzolo opens the door. Jennifer, Owner of Flatirons Family Pharmacy, has spent her career seeking out (and seeing through) opportunities for her pharmacy — and she’s still going strong. Tune in to hear the new possibilities Jennifer sees for pharmacists, from test-to-treat services to cash-pay care to a new conference for owners all over the country. Ge...

T.W. Taylor has two passions in life: racing cars and caring for patients. Hear how this full-time pharmacy owner, part-time car connoisseur raced his way into the pharmacy world and has been helping patients ever since. T.W. takes a holistic approach to health at Williamsburg Drug  Company, calling on functional medicine, supplements, and preventative care to promote health and wellness in a...

When Mayank Amin (aka Dr. Mak) took over Skippack Pharmacy, he didn’t know about the hurdles ahead. From low reimbursements to sky-high DIR fees, Dr. Mak discovered many ways pharmacies can get behind on finances and find themselves in the red. But on his own ownership journey, he’s picked up plenty of tips, tricks, and ways to get back into the green. This week, Dr. Mak joins Will to share those...

As 2022 comes to a close, we’re taking a moment to reflect on the friends we’ve made and the insights we’ve gained on the Catalyst Pharmacy Podcast this year. Tune in to our 2022 Year-in-Review to hear from our best guests on the topics that matter most, from ownership to audits to doing more for your pharmacy in the next twelve months. Featured guests include: Josh Rimany, CEO of Dilworth Drug -...

When you were in pharmacy school, you learned about drug interactions, clinical interventions, and your fair share of patient care — but did you learn how to properly manage your money? Enter the expertise of Tim Ulbrich, CEO of Your Financial Pharmacist. Tim has made it his mission to help new grads, experienced owners, and every pharmacist in between achieve financial freedom. Whether you’re loo...

Ever find yourself wondering what the future of pharmacy holds? This week, NCPA CEO Doug Hoey looks into his crystal ball and considers what’s to come for pharmacy. First, we discuss the state of PioneerRx, RedSail, and TransactRx — from customer support to rumors of selling the company. Then, we talk about what’s in the works for the industry, including specialty pharmacy, payor partnerships, and...

Tim and Tanner Mitchell are a father-son duo taking the independent pharmacy industry by storm. It all started when Tim, Owner of Mitchell’s Drug Stores, opened up shop in Neosho, MO nearly 20 years ago. Over the years, Tim has worked to increase adherence, offer services, and improve outcomes — and he’s made a name for himself in the process. Now, fresh out of pharmacy school, his son Tanner join...

If there’s anybody who knows anything about workflow, it’s Adam Robinson. Adam, the Owner of Save-Rite Drugs, has been in the business for 20 years — but his biggest credit to success is his workflow. Hear how Adam took an outdated workflow and made it modern, which gave him more energy, efficiency, and time to spend with patients. If you’re in need of a workflow revamp, look no further: you’ve go...

Today, Breck Rice is the Chief Revenue Officer of ServRx, a leading workers’ compensation claims company — but before that, he had other claims to fame. From being the reason we know about RedBull to creating cutting-edge effects for some of Hollywood’s most well-known movies, Breck has had a long and winding career that leads him here. This week, Breck joins us to discuss his unexpected trek to p...

Osterhaus Pharmacy has always been innovative, from making some of the first patient profiles to adopting a care-based model before it was commonplace. It all started with Bob Osterhaus, who purchased the pharmacy back in 1965 and worked to push the bill for the profession. Then, it moved to his son Matt, who’s worked to keep Bob’s vision alive ever since. Matt joins Will this week to discuss the...

Marketing is all about getting out in the world, but who knew it could take you around the world? This week, we sit down with marketing mojo Nicolle McClure to learn how pharmacy is evolving, from social media to the other side of the globe. Join in to get expert advice, pick up a few travel tips, and find out where the future of pharmacy marketing is headed, both at home and abroad. Hosted By: Je...

Pharmacists are the most accessible healthcare providers — but how can you become the access point in your community? Rob Maher, Director of Pharmacy Services at Klingensmith’s Drug Stores, joins Will this week to discuss the importance of accessibility and proving your value to patients and payors alike. If you can get out in your community and document what you do along the way, you can make a d...

When it comes to provider status, Travis Wolff is all about making plays. Travis, a multi-location pharmacy owner and pharmacy coach, shows other professionals how to leverage their positions and become trusted providers in their communities. Travis joins Mark and Josh this week to talk all things ownership, team culture, and practicing at the top of your license. As Travis puts it, “If you want t...

What’s better: giving a shot in the arm or serving a shot of espresso? For Chris Schaffner, the answer is easy: both. Chris, the owner of Schaffner Pharmacy and Apothecary Coffee, combines patient care and caffeine in a one-stop shop for all of Sedro-Woolley, WA. This week, Chris joins us to talk about how he uses coffee to create community, and more importantly, how that community translates to b...

TransactRx is the latest and greatest technology in medical billing — and now, it’s part of the PioneerRx family. This week, we sit down with TransactRx’s CEO and Executive Vice President to learn all about the cross-benefit platform, its recent RedSail acquisition, and what it means for PioneerRx pharmacies, right from the minds behind it. Get ready to expand your services (and get paid for it) w...

We just wrapped up an exciting week at the NCPA Annual Convention, so to celebrate, we’re revisiting some of our favorite NCPA leaders and collaborators on the Catalyst Pharmacy Podcast. On this week’s Rewind, you’ll get bite-sized advice about pharmacy ownership, public health, and how you can influence the next generation of pharmacists — straight from those who do it best. Featured guests inclu...