VBA

Care Beyond Code

Business EN ↓ 6 episodes

Welcome to Care Beyond Code, a new show from VBA where we explore the strategies and decisions that bring humanity into the healthcare system, creating better experiences for members, patients, and businesses alike. In each episode, we cover stories of human impact, thanks to administrators going above and beyond the call of duty, as well as deeper-dive, narrower discussions on cutting-edge technology making waves across our industry. Learn more about VBA here: https://vbasoftware.com/

Author

VBA

Episodes

Closing the Benefits Education Gap | Jerame Dellapenta, Nova Healthcare 17.06.2026 23:36

What happens when critical care is blocked by administrative red tape? In this episode of Care Beyond Code, we sit down with Jerame Dellapenta, Director of Service Delivery and Engagement. He shares a powerful story of navigating the complexities of healthcare administration to help a family afford essential autism spectrum testing. What you’ll learn: -- How a dependent care account (FSA) provided...

Preventing the Train Wrecks of Tomorrow | Alberta Manga and Miranda Buder, Custom Design Benefits 07.04.2026 24:45

In this episode of Care Beyond Code, we're joined by Alberta Manga and Miranda Buder from Custom Design Benefits . They discuss how their unique in-house medical management and patient advocacy teams use data to predict and prevent high-risk hospital admissions. Listen as they share two high-impact stories of real people navigating difficult diagnoses. Learn how Custom Design Benefits secured...

How We Erased an $80,000 Medical Bill | Todd Archer, Concierge TPA 24.03.2026 27:38

In this episode of Care Beyond Code, we sit down with Todd Archer , President of Concierge TPA (CTPA), to discuss how technology is injecting more humanity into healthcare administration. We explore how his team leverages hospital bill reviews and the 501(r) tax code to assist vulnerable members on limited benefit plans. What you’ll learn: -- How a life-changing wrist surgery bill was successfully...

Why is the "Old School" Healthcare Approach Still Winning? | Mike Castleberry, CRO of Consociate 10.12.2025 26:16

What happens when a pharmacy system denies a prescription for a sick patient? Or when a member battling a serious illness is buried under a mountain of confusing medical bills? In healthcare administration, code and software can only do so much. Sometimes, you just need a human to pick up the phone. In this episode of Care Beyond Code, we sit down with Mike Castleberry , CRO of Consociate Health ,...

Thankful For A Denial? | Care Beyond Code feat. Jessica Vander Zanden of Network Health 12.11.2025 29:55

Can a health insurance denial actually save a life? In this powerful episode of Care Beyond Code, that's exactly what happened. Jessica Vander Zanden, SVP of Operations and Member Experience at Network Health , shares the incredible true story of how a "mission moment" and a culture of human-centric care transformed a routine denial into a life-saving diagnosis. She explains how Netw...

How TPAs Use AI & APIs to Modernize | Dr. Stephen Tahta of Allegiance with Matt Salerno of VBA 12.11.2025 34:13

The TPA world is moving faster than ever. What happens when legacy systems can no longer keep up with the demand for real-time data, complex integrations, and AI? In this episode of Care Beyond Code: VBA's SVP of Engineering Matt Salerno, and Allegiance President & CEO Stephen Tahta, pull back the curtain on the massive tech modernization happening right now. They break down the critical s...