CAR WASH Podcasts

In this episode we get to sit down with Arcadian Services. Arcadian does several things in the car wash space, but today we’re going to focus on talking about chemistry, chemistry education and technology, and relationships. Kipp Kofsky and Mark Wells drop knowledge on us!  We talk a lot today about customer experience, and how to enhance that and we often come back to talking about things li...

In this episode, we get to hear from two experts who have gone through the Customer Journey Map creation exercise and are using it in their business. If you're looking for ways you can better understand your customers, and better map the experience to those customers ... this is for you. Customer Journey Maps give you a document that you can leverage in your brand framework to help everyone in you...

In this episode of CAR WASH The Podcast, David Begin talks to Human Resources expert Claudia St. John at Affinity HR Group. In part 1, you get to hear about some of the changes you need to be mindful of. We get to talk about minimum wage increases and what that can mean for businesses. Plus increasing disparity among state labor laws is creating some migrations that are having impacts.

In this episode of CAR WASH The Podcast, David Begin talks to Human Resources expert Claudia St. John at Affinity HR Group. In part 1, you get to hear about some of the changes you need to be mindful of. We get to talk about minimum wage increases and what that can mean for businesses. Plus increasing disparity among state labor laws is creating some migrations that are having impacts.

In this episode, we talk about all the ways you can sell more. Whether it's focusing on unlimited club memberships or more retail washes, these tips will change the game. We dive in on buyer and seller enablement to define those terms and provide insight you can use now!

In this episode, David Begin and Scott Pashley talk about the origin of EverWash. Spoiler alert, EverWash comes at the business with multi-industry subscription sales experience. Plus, they'll dive in to big data conversations and how to leverage that data without leaving your customers uneasy. Plus, the importance of staffing your pay stations in tunnel operations, and the potential for membershi...

In part two of this this two-part episode of CAR WASH, The Podcast, David Begin talks with Mike Finger, CEO of Exit Oasis. Mike focuses on helping small business owners assess their business for sale and assist owners in getting the business ready for a potential sale. Mike and David talk about the pitfalls of selling a small business and some of the myths associated with owners who do not think a...

In part one of this this two-part episode of CAR WASH, The Podcast, David Begin talks with Mike Finger, CEO of Exit Oasis. Mike focuses on helping small business owners assess their business for sale and assist owners in getting the business ready for a potential sale. Mike and David talk about the pitfalls of selling a small business and some of the myths associated with owners who do not think a...

Co-hosts David Begin and Matt DeWolf wax nostalgic about childhood shows and tennis ball cannons ... and they also cover a few key elements to processing cars. Spoiler alert ... keys are consistency, process, training, and good chemistry.

Brad Mewes joins David Begin on this episode to talk about the new PPP process and how businesses can best take advantage of the opportunities available. Mewes is the founder of Covid19Loans.org, a company that helps secure Loan Forgiveness for business owners whose business has been affected by COVID-19.

In this audio version of our weekly video program, we jump headfirst into some interesting findings from the latest ICA Consumer Study. We gathered a panel of experts to share their thoughts on how to attract (and retain) more customers. Anne Mauler at Soapy Joe's, Wade Keith from Breeze Thru, and Sam Sousa from All American Express are in the hot seat!

In this episode of CAR WASH The Podcast, we share the audio only version of The State Of Things with ICA CEO Eric Wulf and ICA President Ken Littrell. We get a great look at what's coming in 2021, how the Association pivoted and what it's been working on in absence of The Car Wash Show. Plus, a giant ball of excitement around looking forward to The Car Wash 2021 in Las Vegas!

David Begin and Matt DeWolf turn their attention to the future to talk all things 2021. Take a ride with us as we explore what habits may stick, and what the future is going to look like.

In this episode, David Begin and Matt DeWolf work through a few key learnings for business owners, and human beings, from 2020.

In this episode, we throwback to an audio interview recorded outside The Car Wash Show trade show floor in 2019. Doug Stephens, one of the speakers at The Show, talks to us about the importance of creating enhanced customer experiences that help you stand out in an increasingly competitive market.  Living up to his Retail Prophet name, Stephens' insights carry weight today, so you don't want...

In this episode, we dive in to best approaches for handling online reviews, along with a lively discussion around Yelp, and some insight into where these marketing experts are spending their digital dollars today. Join Beth Martin from Moo Moo Express Car Wash, Sam Sousa from All American Express Car Wash and Nick Lopez of Bubble Bath Car Wash for this lively discussion! If you're interested in th...

Warren Davis from Stinger Chemical joins David Begin to share the story of how Stinger Chemical got started. Not familiar? You're in luck! We get into paint technology changes in today's automobile and have a robust conversation around softer clear coats, the increased ability to correct and clean, and the increased longevity of car wash products. We'll also spend some quality time talking ceramic...

Reuven Birnkrant, CEO of PetroCal Associates, joins David Begin to share insight and expertise in all things car wash finance. We dive in to the nuance that comes with financing your next car wash project. Historically low financing rates and strong credit terms are available in today's market creating a favorable environment for expansion and growth opportunities.

We had the chance to talk with Michael Timmer from WashU in Illinois about his love of belt conveyors, his double tunnel operation in Burbank with a truly innovative video queueing softrware, and we hear a great story of turning potential negative customer interactions into repeat customers. WashU operates four locations in Illinois, with plans to continue expansion. What makes WASH U a revolution...

We had the opportunity to visit with Stuart Williams of Mr. Clean just before the company accelerated its growth in 2020. Big things are planned for this well-known consumer brand. Listen in to hear what they're upto.

Check out this SPECIAL EDITION marketing panel as we talk about consumer habits changes, traffic patterns and cutting through the noise! Plus, a rousing game of Thumbs Up/Thumbs Down and what it's like to start an unlimited program in 2020! Thanks to Sean McBride, Wade Keith and Anne Mauler for joining Matt DeWolf in this episode!

From pine straw and sanitation to car washing, Tyler McClure shares his path to the industry and the story behind Fire Station Express in Georgia. McClure's site features a beautiful Fire Station theme complete with a light show and a dark tunnel that really pops. And al built with the love and labor that comes from being your own contractor.

Join us for part 2 of our conversation with Dave Edwards! Dave Edwards joins CAR WASH, The Podcast to discuss how he implemented a weather station at each of his washes and other fun ways to market his Self-Serve and In-Bay Automatic washes. We’ll hear his story of how he got into the industry from the retail and residential construction industry, and why he loves a good underdog story.

Dave Edwards joins CAR WASH, The Podcast to discuss how he implemented a weather station at each of his washes and other fun ways to market his Self-Serve and In-Bay Automatic washes. This conversation is sure to get the creative energy flowing around how you can invest in existing properties with good bones, reinvigorate your local economy and continue to add profit centers that make an impact in...

Hear the rest of the conversation with Brian Krusz.  Krusz has a penchant for taking on a challenge. He's gotten into a habit of acquiring tough locations and building successful washes out of them. In one case, Krusz took a location and literally flipped it around completely, and converted the Quick Lube Bays into his Pay Stations. Krusz spends time talking to us about his path to the industry, t...