Business Transformation Pitch with The CX Goalkeeper | Digital Transformation, AI, Leadership, Customer Experience

The CX Goalkeeper had a smart discussion with Imtiaz Bellary Imtiaz is SVP Product and Customers at ENGATI. In this episode you will learn about: - Engati's success story: Engaging through automation and intelligence - With a customer interactions you can achieve more than only solving customer issues, you can engage with them - some real examples on how Engati helped 2 companies - Loyalty is buil...

The CX Goalkeeper had a smart discussion with Mark Hamill Mark Hamill is the CEO of ARCET Global The discussion is available on all common PODCASTING platforms as Apple, Google, Amazon, Spotify, and Stitcher as well as a WEBCAST on YouTube. In this episode we discuss: - about ARCET Global - Culture is a big topic nowadays - The importance of Recognition - Customer Centricity World Series will take...

The CX Goalkeeper had a smart discussion with Ramon Ray Ramon Ray is an in-demand expert on small business success. He's a global keynote speaker, event host and emcee, entrepreneur, and best-selling author. Ramon inspires and educates thousands of business owners a year and works with leading brands to help them reach small businesses. He's the founder of SmartHustle.com and Entrepreneur in Resid...

The CX Goalkeeper had a smart discussion with Silvana Buljan Silvana is founder and CEO of Buljan & Partners Consulting, Ambassador of the ECXO and Professor of Customer Experience at the Mondragon Unibertsitatea in Spain. In this episode you will learn: - Some insights on the ECXO - Culture is key in a customer centric transformation - There is no standard approach to start a CX transformation, t...

The CX Goalkeeper had a smart discussion with Claire Boscq-Scott CEO of the Jersey Hospitality Association, the BIZ-SHUI creator, Keynote speaker, Book author… simply: Claire is full of energy! I split the discussion in 2 episodes, the first episode went live last week! In this episode you will learn: - When you feel good, you listen to, you have empathy, you inspire people - Make sure that your e...

The CX Goalkeeper had a smart discussion with Claire Boscq-Scott CEO of the Jersey Hospitality Association, the BIZ-SHUI creator, Keynote speaker, Book author… simply: Claire is full of energy! I split the discussion in 2 episodes, stay tuned also for the second part next week! In this episode you will learn: - Feng Shui applied into Business and BIZ-SHUI - The importance of the intersection among...

The CX Goalkeeper in collaboration with the European Customer Experience Organization (ECXO) had a smart discussion with Jef Teugels Jef is founder of Reins Group and an ambassador of the ECXO. In this episode you will learn: - Some highlights on the ECXO - The definition of culture and customer culture - The example of Air New Zealand transformation - Several great insights on the 8 key ingredien...

The CX Goalkeeper in collaboration with the European Customer Experience Organization (ECXO) had a smart discussion with Federico Cesconi Federico Cesconi is the CEO and co-founder of Sandsiv+ and he is an ambassador of the ECXO. Which is available on all common PODCASTING platforms like Apple, Google, Amazon, and Spotify as well as a WEBCAST on YouTube. In this episode you will learn: - Some high...

The CX Goalkeeper had a double smart discussion with Neal Topf and Paul Catherall. Which is available on all common PODCASTING platforms like Apple, Google, Amazon, and Spotify as well as a WEBCAST on YouTube. Neal Topf is the president of Callzilla and the co-host of "Fireside chat without the Fires" together with Paul Catherall. Paul Catherall is helping companies to start their own podcast, he...

The CX Goalkeeper had a smart discussion with Neal Topf and Paul Catherall. Neal Topf is the president of Callzilla and the co-host of Fireside chat without the Fires together with Paul Catherall. Paul Catherall is helping companies to start their own podcast, he is passionate about customer experience and the Director of Customer Care at Ultra Mobile. He is an Outsourcing Expert and ICMI Contribu...

The CX Goalkeeper in collaboration with the European Customer Experience Organization (ECXO) had a smart discussion with Enrique Gomez Alonso Enrique is Principal XP South EMEA at Medallia and Founding Member of the ECXO In this episode you will learn: - Some highlights on the ECXO - Show financial results to get on the top of the C-Suite priorities (on the short and on the long term) - 4 steps to...

The CX Goalkeeper had a smart discussion with Rosaria Cirillo Rosaria is an expert on H-CX, she is an Author a Certified Happiness Trainer and THE Happiness Driven Growth Change Catalyst. Additionally TED Speaker, CX Trainer & Management Advisor We discussed about the book: Yellow Factor, Happiness in Business You will learn about: The evolution of business through different levels: shareholders,...

The CX Goalkeeper had a smart discussion with Shep Hyken Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences! Shep will publish his latest book "I'LL BE BACK - How to Get Customers to Come Back Again and Again" on September 20th, 2021 You will learn: The definition of AMAZING The Green Egg Stor...

The CX Goalkeeper had a smart discussion with Jeff Sheehan Jeff is a customer experience (CX) practitioner, CX author, and an active member of the global CX community. He is a passionate customer advocate whose work improves operational excellence and profitability, customer intimacy, and growth using pragmatic solutions built on the pillars of strategy, people, process, and technology. He is the...

The CX Goalkeeper had a smart discussion with Tue Sottrup Chief CX Evangelist at Dixa & an Ambassador of the ECXO. Tue is passionate about customer service and engagement, and he truly believes that software can empower customers and businesses to build stronger bonds, be more efficient and increase productivity to unprecedented levels. You will learn: Some highlights on the ECXO How DIXA makes th...

The CX Goalkeeper had a smart discussion with Maurice FitzGerald (second half) Editor in Chief - Content, at OCX cognition. VP Customer Experience HP Software (retired). Former manager of the 23,000-member Net Promoter System (NPS) Forum on LinkedIn. Helping companies to improve customer experience and their methods of developing and implementing business strategy. Achieving this by coaching, spea...

The CX Goalkeeper had a smart discussion with Maurice FitzGerald Editor in Chief - Content, at OCX cognition. VP Customer Experience HP Software (retired). Former manager of the 23,000-member Net Promoter System (NPS) Forum on LinkedIn. Helping companies to improve customer experience and their methods of developing and implementing business strategy. Achieving this by coaching, speaking, blogging...

The CX Goalkeeper had a smart discussion with Adam Posner Adam Posner is the Founder and President at NHP Talent Group- a boutique NY-based talent consultancy, specializing in talent access for Senior-level roles within: Digital Marketing, Media, Ecommerce, Product and Content Creation at Start-ups, Creative Agencies and Brands. He is also the host of the top global career podcast, ThePOZcast- sho...

The CX Goalkeeper had a smart discussion with Santhakumaran Atmalingam Santhakumaran is the Founder of CX Expert Asia, an International Customer Experience Consultant, a Global Keynote Speaker and Judge at several international CX awards. In this episode YOU will learn: What is the role of CX professionals and why it is like being BATMAN How CX and astrology are linked What is the CX infinite loop...

The CX Goalkeeper had a smart discussion with Naeem Arif Naeem is a CX thought leader. Everybody knows him. He is the Customer First Enabler. He is the Director of the United Carpets Group PLC, the Managing Director of NA Consulting LTD, he is collaborating with Midlands Women in Tech Awards and a lot more. He wrote several books. We discussed about: Pressure on retail business before and during C...

The CX Goalkeeper had a smart discussion with Peter Pirner Peter is the CMO of Petlando and the podcast host of CX-Talks. He passionately helps companies to create better customer experiences. He is a former domain lead at Kantar Germany. We discussed about: "CX Talks", Peter's podcast in German The development of CX in the DACH region Some tangible insights on where to start and how to progress w...

The CX Goalkeeper had a smart discussion with Michael Brandt My learnings: There are a lot of CX trainings on the market. There is a need for proper recognition of the good ones. The ECXO – European Customer Experience Organization has 500 members. It allows a forum for CX practitioners and CX professionals to discuss in their languages with an European flavor. Difference between B2B and B2C: It i...

The CX Goalkeeper had a smart discussion with Nick Glimsdahl Nick Glimsdahl is director Contact Center Solutions at VDS and host of the podcast Press 1 For Nick My learnings: Be purposeful with your time. Podcasts add value for prospects, customers and for the host. It is a way to add value by having fun and serving listeners Nick mentioned some episode which stand out based on our flow: Episode 2...

The CX Goalkeeper had a smart discussion with Gustavo Imhof Gustavo is the Customer Insights Leader at Avado and he is the Head of CX at CXAhead. Gustavo is very well known in LinkedIn and on the market for his outstanding thoughts, insights and posts on Customer Experience. He is one of the co-authors of Customer Experience 3. We discussed his chapter of the book Customer Experience Experiences d...

The CX Goalkeeper had a smart discussion with Pascal Kaufmann My learnings: - It is possible to create human level AI - Deep learning and Machine Learning will not replicate the human brain. Indeed, to create flying machine, it was not required to copy bird feathers - The principles of intelligence need to be discovered to crack the brain code - The brain is like a small data machine - Today, ther...