Business Transformation Pitch with The CX Goalkeeper | Digital Transformation, AI, Leadership, Customer Experience

The CX Goalkeeper had the great opportunity to interview Neil Skehel LinkedIn Headline: MBA, CEO and founder of Awards International in the UK, Serbia and UAE. Owner of CXM, (Customer Experience Magazine). NED The Future Shaper Media Company. Highlights : 0:00 Game Start 1:30 Neil's Introduction 2:30 Neils' values 6:35 Key success ingredients of Awards International 13:30 The definition of success...

The CX Goalkeeper had the great opportunity to interview Claire Boscq LinkedIn Headline: Turn People & Places into Prosperity using my BIZSHUI Method, blending Feng Shui Principles with Business & Personal needs Highlights: 00:00 Game Start 01:15 The Book BIZSHUI 9 keys to Feng Shui your Business For Success 08:20 Employee Experience - the Hiring Circle 16:24 Tangible examples to improve the envir...

The CX Goalkeeper had the great opportunity to interview Claude Silver LinkedIn Headline: Chief Heart Officer at VaynerMedia (CHRO)/Chief People Officer) Highlights: 0:00 Game Start 00:45 Claude's Introduction 01:55 Claude's values 04:09 Claude ingredients for success 6:20 The Role of Human Being in Business 7:43 Claude's definition of her own success 10:00 Where to start with employee experience...

The CX Goalkeeper had the great opportunity to interview Ryo Zsun LinkedIn Headline: The Culture Maestro at Zappos | Speaker | Company Culture | Customer Experience Highlights: 00:00 Game Start 01:00 Ryo's introduction 02:30 Ryo's values 03:38 Why are you working for Zappos? 06:22 What motivate you and all the Zapponians to deliver WOW every day? 07:40 How you wow-ed your customers? (internal exam...

The CX Goalkeeper had the great opportunity to interview Faran Niaz LinkedIn Headline: Customer Experience Practitioner & Consultant | Top 100 Global CX Thought Leader 2021 | Helping Companies Enhance CX to Maximize ROI & 7 STAR Ratings | CEO & Founder – CX FUTURE | Int'l CX Awards Judge | Keynote Speaker Highlights: 00:00 Introduction 01:01 Which is the last experience you remember? and why? 07:4...

The CX Goalkeeper had the great opportunity to interview Alex Mead LinkedIn Headline: Chief Customer Service Experience Officer - Transforming omnichannel CX across contact centre, digital, social & physical channels - Leading teams which innovate across all customer activities - CRM, AI, Data, Analytics Highlights : 0:00 Game Start 1:41 Alex's introduction 3:08 Alex's view on the CX landscape 6:2...

The CX Goalkeeper had the great opportunity to interview RON KAUFMAN Ron's LinkedIn Headline: New York Times Bestselling Author "UPLIFTING SERVICE" | Customer Experience & Service Culture Expert | Keynote Speaker This discussion was split in 2 episodes. On April 4th, the first episode went live Highlights: 00:00 Service Process & Service Perception 6:11 Measurement of service quality 9:35 The futu...

The CX Goalkeeper had the great opportunity to interview RON KAUFMAN Ron's LinkedIn Headline: New York Times Bestselling Author "UPLIFTING SERVICE" | Customer Experience & Service Culture Expert | Keynote Speaker This discussion was split in 2 episodes. On April 11th, the second episode will be live Highlights: 00:00 Game Start 1:35 Ron Kaufman's Introduction 4:30 Ron's 6 personal values 7:30 Serv...

The CX Goalkeeper had the opportunity to interview Ricardo Saltz Gulko Customer & Employee Experience & Customer Success - Services - Data-Driven Transformation, Lead Design & Innovation, Change & Growth - Founder of the European Customer Experience Organization (ECXO) The game with Ricardo: 00:00 Game Start 1:30 Ricardo Gulko Saltz introduction 5:30 The ECXO 6:59 The Vision of the ECXO 9:40 Simpl...

The CX Goalkeeper had the great pleasure to interview Petko Tinchev from Gemseek Petko Tinchev: CEO at GemSeek | Predicting future behaviour by fusing what customers say and do | CX impact acceleration Highlights: 0:00 Kickoff
 0.49 Petko Tinchev's introduction 
1:51 Petko's career
 4:16 Petko's core values
 6:49 Impact of Customer Experience 
11:35 Three examples (tangible solutions which are awa...

The CX Goalkeeper had a smart discussion with Dr. Brian Harman Coaching Executives Into High-Trust Leaders Who Earn 41% More In 3 Months Using The Signature BMH Career & Leadership Accelerator Highlights: 1:30 Brian's Introduction 4:27 Brian's TEDx Talk "How to use humor to build trust" 7:13 Digital working and how to improve trust 8:45 Brian's Forbes Article 9:08 Definition of trust 10:15 Perform...

The CX Goalkeeper had a smart discussion with deBBie Akwara deBBie is a CX Start-Up CEO, a Global CX Thought Leader & Influencer, a CX Entrepreneur, Practitioner & Educator and Humanitarian Key topics discussed is the competency framework required to deliver CX Success Business goal understanding & CX diagnostics. CX goal alignment with the business goal. CX goal alignment with internal stakeholde...

The CX Goalkeeper had a smart discussion with Jeannie Walters Founder and CEO of Experience Investigators, Customer Experience Speaker, Trainer, Podcast Host. In this episode you will learn: - Customer experience is more than a customer journey map or a Net Promoter Score. - It creates fewer ruined days for customers - CX is all about 3 things: a mindset, a strategy and a discipline … and much mor...

The CX Goalkeeper had a smart discussion with Michael Bartlett. Michael is the creator of the CCXP exam simulator and the director of Experience Innovation at JMARK. He is a serial founder and philanthropreneur dedicated to helping animal rescues. We discussed about in the 2 episodes with him: cataloging priyome ("well established principles and patterns") if you know the enemy, it makes easier be...

The CX Goalkeeper had a smart discussion with Michael Bartlett. Michael is the creator of the CCXP exam simulator and the director of Experience Innovation at JMARK. He is a serial founder and philanthropreneur dedicated to helping animal rescues. We discussed about the key takeaways from the book in 2 episodes. Today, I published the first one, next week the next one. some highlights: cataloging...

There Are More Male CEOs With The Name "John" Than Women CEOs The CX Goalkeeper had a smart discussion with Clare Muscutt Member-centered community designer, she brings together women in customer experience from across the globe to collaborate, inspire, learn from, and support each other to succeed In this episode you will learn: - Women in CX (WiCX) – the fastest growing community built through c...

"Find your slice of cake & a candle and transform it into chocolate box & a sparkler" The CX Goalkeeper had a smart discussion with Dan Gingiss Dan Helps Companies Make Customer Experience Their Best Sales & Marketing Strategy. He is a Keynote Speaker, an Author and a Podcaster This is the second episode. The first one was published last week. In this episode you will learn about: - Dan's latest b...

"Find your slice of cake & a candle and transform it into chocolate box & a sparkler" The CX Goalkeeper had a smart discussion with Dan Gingiss Dan Helps Companies Make Customer Experience Their Best Sales & Marketing Strategy. He is a Keynote Speaker, an Author and a Podcaster. The discussion with Dan was split in 2 episodes. This is the first one... stay tuned for the second one next week. In th...

Only in the dictionary "success" comes before "work" The CX Goalkeeper had a smart discussion with Filippo Poletti Filippo Poletti is one of THE TOP VOICE OF LINKEDIN in Italy. He is an Italian journalist and a digital communication manager. In this episode you will learn about: - His book "Time for IoP", the importance of having an Intranet of People - The link between branding and music - the im...

Trust the frontline! They are the ambassadors and the scouts. The CX Goalkeeper had a smart discussion with Chip Bell Chip Bell is a World-Renowned Authority On Customer Loyalty And Service Innovation The discussion is available on all common PODCASTING platforms as Apple, Google, Amazon, Spotify and Stitcher as well as a WEBCAST on YouTube. The discussion was split in 2 episodes. This is the seco...

The CX Goalkeeper had a smart discussion with Chip Bell Chip Bell is a World-Renowned Authority On Customer Loyalty And Service Innovation The discussion was split in 2 episodes. This is the first half. In this episode you will learn: - How to align privacy and personalization - The responsibility of impacting people's life - The balance between generosity and curiosity - The role of customer serv...

The CX Goalkeeper had a smart discussion with Vincent Placer CEO of Colorado Group and ECXO Ambassador for the French Chapter The discussion is available on all common PODCASTING platforms as Apple, Google, Amazon, Spotify and Stitcher as well as a WEBCAST on YouTube. In this episode we discuss about: - Some insights on the ECXO - to link costs and returns early in the innovation process - investi...

The CX Goalkeeper in collaboration with the ECXO had a smart discussion with Mario Sepp Mario is Owner and Founder of Gastspiel and an Ambassador of the ECXO. In this episode you will learn: some insights on the ECXO what are the relevant key components of a CX transformation where to focus on at the beginning … and much more His book suggestion: - The Lean Startup; Eric Ries - Service Design Thin...

The CX Goalkeeper had a smart discussion with Mary Drumond Chief Marketing Officer at Worthix, host of the Voices of CX, Keynote speaker and thought leader in CX. I split the discussion in 2 episodes, the first one went live last week! In this episode: - How to operationalizing empathy - Focus on identifying impact as the frequency is relative (superb example from Mary here :) - Changing expectati...

The CX Goalkeeper had a smart discussion with Mary Drumond Chief Marketing Officer at Worthix, host of the Voices of CX, Keynote speaker and thought leader in CX. I split the discussion in 2 episodes, stay tuned also for the second part next week! In this episode: - Customers are bombarded by requests for feedback - Asking customers for feedback mean asking for their time - Feedback is a gift - Co...