Business Analysis Live!

The future doesn’t belong to the BA who writes the best requirements. It belongs to the one who can design an environment where AI amplifies human judgment. Ready to think differently about your career? A note : this conversation was recorded in May 2025 — more than a year before this episode aired. A lot of what Susan Yu talked about has since caught up with the rest of the world. That’s what fut...

Certifications aren’t obsolete but the reasons for getting them are changing. In this episode of Business Analysis Live!, Susan Moore sits down with Tyler Kenny, Product Manager for Certifications at IIBA, to dig into what professional credentials mean in a world where knowledge and skill are being rapidly reshaped by AI. This won’t be a conversation about exam prep. It's about why the princip...

What's really happening in business analysis around the world — and what does it mean for you? I sat down with Fabricio Laguna — the Brazilian BA and Senior Advisor to the IIBA President — fresh off a global listening tour where he interviewed ten senior business analysis professionals from every continent. (Spoiler: none of them had the title "Business Analyst.") What he heard will...

What does it actually mean to be a business analyst when everything you knew about the role is changing — fast? In this episode, I sat down with Ryan Folster, a product leader based in Johannesburg, South Africa, who's been deep in the trenches thinking, speaking, and honestly losing sleep over exactly this question. Ryan came fresh off delivering a talk at the BBC conference in Toronto (where...

Business analysis is having a moment—and if AI feels overwhelming, this conversation might just change how you see your role. In this episode, I’m joined by speaker, author, and LinkedIn Learning instructor, Angela Wick, to unpack what may be the most underestimated role in AI-driven transformation: business analysis. Building on her recent article about the evolving role of business analysis in a...

What happens when business analysis professionals stop going it alone and start finding their people? This episode of Business Analysis Live comes to you “live” from Toronto at the Building Business Capability (BBC) Conference—and it’s all about connection. I share scenes from the conference, introduce two incredible guests, and explore what it really means for business analysis professionals to f...

Process improvement sounds straightforward—until resistance, culture, and people dynamics derail your best intentions. In this episode, I’m joined by Tawana Gardner and Julia Benford, two seasoned Lean Six Sigma practitioners who have been there, done that when it comes to process improvement. We talk about the most common process improvement mistakes business analysts make—and why they happen. We...

In this episode, I’m joined by Ankit Agrawal, CRM Lead and data storyteller, for a practical, experience-driven conversation about data storytelling—what it really is, why it matters, and how business analysis professionals can use it to drive decisions instead of just presenting findings. We dig into why data alone rarely changes minds, and what it actually takes to move stakeholders from “intere...

What if turning strategy into real results is less about acting fast and more about learning fast? This conversation will change how you think about strategy. In this episode, I sit down with Elena Zhukova, Co-Founder of OKR Poland and business analysis practitioner, to explore what strategy actually is—and why so many organizations get it wrong. We cover the misconceptions that derail strategic e...

Think AI governance is just policies and guardrails? Think again. In this episode, we break open the psychology, ethics, and risks behind AI decision making—and why business analysis and quality assurance professionals are more critical than ever. In this episode, I sit down with author and AI thinker Chris Ambler for a conversation that reframes how we should be approaching AI, ethics, and decisi...

Change is accelerating faster than ever — but are you managing it, or leading it? Do you know the difference? In this episode, I sit down with Yvonne Ruke Akpoveta, with The Change Leadership, an organization that advocates for change leadership as a capability and skillset. We talk about what change leadership looks like today and how it is more than a role or a methodology. It’s a capability eve...

Ever wonder what real value looks like in business analysis—and how to show it with confidence? In this episode, host Susan Moore talks with trainer, author and owner of Bridging the Gap , Laura Brandenburg, to talk about what it means to deliver value as a business analysis professional. We explore why value goes far beyond documents and deliverables, how confidence shapes our impact, and where A...

Are you leaving your business analysis work to chance? Let’s talk about why planning your business analysis work matters more than you think. In this episode, I sit down with Kathy Berkidge, speaker, trainer and business analysis practitioner, to explore one of my favorite topics from the BABOK® Guide—Business Analysis Planning and Monitoring. We discuss why business analysis planning gets overloo...

From agile insights to AI’s impact on business analysis, discover the top Business Analysis Live! conversations that shaped our profession in 2025. In this special end-of-year episode of Business Analysis Live, we’re hitting pause to celebrate the best of 2025. We look back at the top five episodes that got you thinking and inspired new ways to approach your business analysis. Whether you’re curio...

Giving and receiving feedback doesn’t have to feel awkward—discover how to turn it into a powerful relationship-building skill! In this episode of Business Analysis Live, I sit down with Paweł Sidorowicz to unpack the art (and science!) of feedback. We explore why feedback matters, how to give it thoughtfully, and what it takes to receive it with grace—even when it stings. From practical framework...

What if the most influential voices in business analysis aren’t the ones writing books, speaking at conferences or leading training but the ones who are talking with their peers about their experiences? In this episode of Business Analysis Live, I sit down with John Wisner, host of the BA Insights podcast, to explore how our everyday conversations impact the business analysis community. We talk ab...

In this episode of Business Analysis Live, Susan sits down with Mate Toth, a Microsoft MVP and Power Platform consultant, to explore why human skills—yes, those so-called “soft skills”—are essential in tech. We talk about blending technical expertise with communication, storytelling, and adaptability, and why these skills give you a competitive edge whether you’re a developer, data engineer, or bu...

What do opera singers know about business analysis? (Spoiler Alert: Turns out it’s more than you think)In this episode of Business Analysis Live, I sit down with Elias Mokole, opera singer, educator, and communication coach, to explore how the power of your voice can transform the way you connect with stakeholders. We go beyond logistics and talk about the art of intentional communication, self-aw...

What do AI and cybersecurity have to do with business analysis? More than you think. In this episode of Business Analysis Live, I’m joined by Bindu Channaveerappa—consultant, author, and global speaker—to explore the fast-evolving intersection of AI and cybersecurity. We unpack how these two domains collide, what business analysis professionals need to understand about risk, and how we can step in...

Feeling the pressure at work? You’re not alone—and you don’t have to power through it alone either. Let’s talk about how empathy can help us stay grounded, connected, and effective amid the constant change and competing demands. In this episode of Business Analysis Live, I’m joined by Chris Hoquis, educator and entrepreneur, for a heartfelt and insightful conversation about how practicing empathy...

Can cultural diversity supercharge your BA practice? Discover how language, empathy, and global perspectives unlock deeper stakeholder engagement. In this episode, I’m joined by Lungile Mnguni, a lead business analyst and business analysis community leader. September 24th, the date we recorded this episode, is Heritage Day in South Africa—a perfect moment to explore the rich intersection of cultur...

What do “Rethink, Reconnect, Revolutionize” mean for business analysis? Find out in this special episode of Business Analysis Live! 🎉Join host Susan Moore for this special episode of Business Analysis Live as we celebrate this year’s Festival of Business Analysis conference in Australia and New Zealand with inspiring conversations, fresh perspectives, and a look at what’s new for 2025.This episod...

What is a Solutions Architect, and how do you become one? In this episode, Susan Moore sits down with Solutions Architect, Sachin Bhoria, who shares his journey from business analysis to solutions architecture. We dig into the technical and human skills needed for the work and the surprising role that curiosity and trust play in solving business problems. If you’ve ever wondered how this role brid...

What if the secret to delivering real value isn’t doing more, but thinking differently? In this episode of Business Analysis Live, I sit down with friend, storyteller, and author, Fabrício Laguna — the Brazilian BA — to explore the power of outcome-driven thinking. We talk about why focusing on outcomes (not just outputs) changes how we work, connect, and deliver change, and how this mindset can t...

Welcome to the 100th episode of Business Analysis Live! 🎉 In this milestone conversation, Susan Moore is joined by Laura Paton, LinkedIn Learning instructor, author and speaker, to explore the sometimes-confusing relationship between business analysts and project managers. We talk about common misunderstandings, areas of overlap, and how BAs and PMs can support each other for better outcomes. Lau...