Buns, Burgers & Big Ideas

Nick and Riley are at it again welcoming one of their Operations Consultants, Matt Riddle, to the show! Matt shares his insights on "Life Planning" and planning in general. He shares a video about grocery shopping and how if you plan and have a list, you'll exit the store felling accomplished, if you don't there might be some chaos. Take inventory of your professional and/or personal life list and...

Woah! Eric looks different! We welcome our first Guest Co-Host, Nick Schneider, to the studio! Today's episode we chat with one of our General Managers, Jaymee. Jaymee shares a video about understanding perspectives and shares her experience using some Hamburger University knowledge with her team. Allowing yourself to see different perspectives isn't easy and takes practice but Jaymee and the BX3...

Eric and Riley discuss a clip from Nick Saban about the difference between high achievers and mediocre people. There is nothing wrong with either of them, however we have to find the right seat on the bus for them. Our organization strives to be world class and we can't do that we mediocrity. Thanks for listening and please feel free to contact us with feedback or if you have any insights to share...

Thor and Quill help Riley and Eric figure out who is in charge and what to do if you're faced with a power struggle in your restaurant. Roles need to be clear and everyone can learn from each other. Don't forget one of our values is Family. Work together to make everyone an "A" Player. Thanks for listening and please feel free to contact us with feedback or if you have any insights to share we are...

Today Eric and Riley discuss Imposter Syndrome and how it can creep into their lives and others. They talk about what it is and how to give that fear a name so that eventually we can tame those feelings. We are our harshest critic, you're in your role for a reason. Continue to grow and learn! Thanks for listening and please feel free to contact us with feedback or if you have any insights to share...

Service is how you get your product from A to B. Hospitality is the experience behind it. The gents talk about the difference and share experiences they've had or have seen. It's okay to open the door for someone and welcome them into your business. Learn to lead with hospitality and you'll be better for it! Thanks for listening and please feel free to contact us with feedback or if you have any i...

Today Eric and Riley talk about being a coach and sometimes that means feelings get hurt. They think there is a balance where you can use some Emotional Intelligence to provide coaching and feedback but at the end of the day you have to be open to it. Great leaders coach great leaders! Thanks for listening and please feel free to contact us with feedback or if you have any insights to share we are...

Meet our Director of Systems and Analytics Chris Baxter! Chris joins Riley and Eric for a discussion about personal and professional challenges and how to learn to take a step back and evaluate what your intentions are. Chris brings a ton of experience and a forward thinking mindset to our organization. We are happy to have him! Thanks for listening and please feel free to contact us with feedback...

Happy Friday Team! On this episode Eric and Riley talk about Simon Sinek's clip about leadership being a team sport. They can't stress enough how true this is, especially in their industry. We live in a silo-mentality where we think we're by ourselves but there is support out there, you just have to find it through leadership. The restaurant world is tough but when you do it together, it's a littl...

Happy Monday! Eric and Riley talk about setting yourself up for success and advocating for yourself. This isn't about luck, it's a bout doing your job and looking for opportunities to show your leadership your value, so when the next opportunity comes around they chose you. If that's not you, no worries, but that starts and stops with you. No one else can control your destiny as much as you can. T...

Today Eric & Riley discuss walking into meetings that you might not know what's going on. They share that it's okay to ask questions and to observe. The more you attend different meetings the more comfortable and confident you will be. Have you been to a meeting where it doesn't seem productive, share your story with us! Thanks for listening and please feel free to contact us with feedback or if y...

Eric & Riley talk about their recent Leadership Meeting and how they shared the organizations vision. They chose a video from Steve Jobs about having a clear vision and how the management factor is important in their industry, having a clear vision and getting everyone on board. Thanks for listening and please feel free to contact us with feedback or if you have any insights to share we are here f...

We know, it's tempting to step in and help your team when they might be struggling, but it's important to let your team members learn from mistakes and decisions they make. Plus that's a lot of work on you if you have to make all their decisions for them. Eric & Riley know it's not easy because as leaders we know how to fix issues or solve bottlenecks but to challenge ourselves we have to give a l...

Riley & Eric sit down with one of their development consultants, Tom Hash, and discuss "always being inspection ready" and how routines and standards help maintain that notion. They share a funny clip from Drew Talbert on TikTok and discuss the implications in the real world QSR industry. As Tom Says, determination is key to building your routines and ultimately your business. Thanks for listening...

Today Eric and Riley talk with the PR Manager of the organization, Rich Wolter, and share lucky we are to support the communities we operate in. From fun events like Parades, Pumpkin Giveaway and Car shows to fundraisers like McTeacher Nights and more! We love our communities so much and enjoy serving every chance we get. Have you been to one of our events before? Share your favorite! 📧: bx3leade...

Today Eric and Riley discuss a hospitality clip from TikTok and how they can inspire their teams to pay a little more attention to creating the experience behind visiting our restaurants. A little goes a long way and they are excited to see how their team puts this into action. Have you had a crazy "Feel Good Moment"? Share it with us! Thanks for listening! 📧: bx3leadership@gmail.com 📱: ‪(608) 7...

Today Eric & Riley talk with their Director of People Development, Nick Schneider! Nick shares with us his story and how he raises the bar consistently. As leaders we have to get comfortable being uncomfortable, Schneider says. Leadership is bigger than yourself, it's about others and helping raise them up. Great conversation about never settling. Thanks for joining us Nick! Thanks for listening a...

Today Riley and Eric talk with one of our HR Coordinators who has a crucial part in our Customer Recovery process. Bre talks us through the 3 steps she uses when talking to guests. Listen, Connect and Resolve. The guest wants to come visit us so when mistakes happen, and they will, it's up to us to understand and connect with the guest and make it right. Thanks Bre for joining us! Thanks for liste...

One of Eric's favorite movies, "Office Space" shows the struggles that Peter goes through in his corporate job. He's faced with challenges from 8 different bosses and the lack of motivation from his company. Riley and Eric discuss the importance of a clear structure and fostering an environment where people feel they can share honestly. Great movie and great lesson from Peter and Bob (x2)! Thanks...

Another guest today! Eric and Riley talk with our Director of Operations, Amy Scott! She shares a clip with us from "Remember the Titans" where Gerry and Julius talk about how attitude reflects leadership. We discuss the importance of encouraging our team as well as telling them we believe in them. Having the right attitude makes a huge difference when leading teams. Thanks for listening and pleas...

We are bringing you more guests! Today we have our Technology Manager, Adam Garcia with us to talk about his teams development and the program he's helping build. We talk about the importance of investing in your technology and people to keep the most robust systems online and ready for business. Thanks for listening and please feel free to contact us with feedback or if you have any insights to s...

Sebastian's TikTok is full of great wisdom. So much so that Eric and Riley talk about his video on Growth Mindset and the notion that if you focus on growth, the rest will follow and we agree! Thanks for listening and please feel free to contact us with feedback or if you have any insights to share we are here for you! 📧: bx3leadership@gmail.com 📱: ‪(608) 728-8103‬

This funny story found on TikTok talks about focusing on the wins rather than challenges. It's easy to talk negative but Eric and Riley challenge themselves to start seeing the wins and sharing them! It's not bragging, it's sharing ideas on how to be successful and maybe, just maybe someone else will benefit too! Thanks for listening and please feel free to contact us with feedback or if you have...

Today Eric & Riley talk about a basketball legend, the GOAT him self, Kobe Bryant. In a TikTok clip he discussed a few EIQ things as well has helping his team be successful throughout his career. They then discuss these topics as it relates to the restaurant world and how to make people feel a part of the team all the while being successful! Thanks for listening and please feel free to contact us...

Most people want to be a part of something bigger than themselves, a part of a solution or the bigger picture. Most of the time though we get lost in the day to day and have a hard time spotting those moments where we are making a difference. Natoutofoffice on TikTok shares a story about bricklayers and how engaged they are while working on a project. Eric and Riley unpack Nat's story and relate i...