Buns, Burgers & Big Ideas

Eric and Riley talk about the new organizational values that we just introduced recently. Humble, Hungry and Smart are our values and we can't wait for our teams to see them, live them and use them as their north star. The pair define each of these values and why they are important. It's not wallpaper folks, live the values every day and you'll be successful. Listen, Learn and Lead! Thanks for lis...

Eric and Riley talk about how well they know their stakeholders. Or in Riley's case, identify them! The pair talk about changing priorities for the organization and it's employees and that as leaders we need to get curious about our team and understand them. Thanks for listening and please feel free to contact us with feedback or if you have any insights to share we are here for you! 📧: bx3leader...

Nick and Riley have a wise guest with them today! We welcome Sheng (Kelvin) Han to the studio, one of our newest Assistant General Managers! Kelvin just finished up his training and was eager to talk leadership with us. Leadership is not linear, it's dynamic, it moves and flows. As long as you're investing in yourself and learning you'll be 1% better every day. The center of Kelvin's message to ou...

Eric and Riley are back! The duo talks about a sticky saying "Borrowed Eyes" which helps us as leaders use different perspectives to help our restaurant grow and develop. As leaders we can't see or hear everything, we have to lean into other perspectives to make sure we're moving the right direction. They discuss the guest's perspective, a new team member's perspective and our partner's/inspector'...

Our last episode in our leadership panel series! We can't thank these leaders enough for sharing all their experience with us! This episode focuses on after the shift. What are we communicating, what are we celebrating and if things don't go our way how do we get better tomorrow. Bravo leaders, we can't wait to see you in the restaurants! 👏🏻 Thanks for listening and please feel free to contact u...

It's peak! Drive-Thru is wrapped! These leaders are ready to lead loud and stay calm when things get crazy. Welcome back for our second episode of this series where we have 4 leaders from our restaurant teams share how they lead a shift. Think about your next shift, what will you do differently? What leadership skill will you try out and challenge yourself with? Share your stories with us! Thanks...

Welcome back to our leadership panel series! We have some fresh faces today from our restaurant leadership teams. Huge thank you to Jackie, Catalina, Shay and Kassidey for joining us on this 3 episode leadership panel. This series is all about "Peak Hour Leadership" and will be broken down to before the shift, during the shift, and after the shift. We are so excited to hear the experiences these l...

Riley and Eric discuss what the standard looks like when it's busy or chaotic. They share the idea that we revert to our default settings. As leaders it's important to challenge ourselves in these moments and find a way to reset. Reset your mind, reset your plan and reset the team. The duo share ideas on how to dial in your default settings so that you can be the leader you and your team deserve!...

Good Morning BX3! Eric is in the studio with Riley today and they discuss what pet peeves Eric has. The unspoken standard can be hard to understand as a team member. Have the conversation with them, ask them what they think your pet peeves are. You'll learn what your team thinks you value AND have a great opportunity to share the expectations and why around your pet peeves. Thanks for listening an...

Hailey is back for a second week and we love having her! We've been talking about coaching a lot recently and these two talk about how hard conversations can be used as a culture building tool as well as a coaching tool. They talk about the feedback method as a refresher and encourage you to have these conversations, as leaders we owe it to our team. Thanks for listening and please feel free to co...

Good Morning BX3! Hailey and Riley are in the studio talking about "The Box". The Box isn't a fun place to be, it inhibits problem solving and puts blinders in place to keep you stuck. Good news! In this episode they will tell you what the box is, what put's us in the box, and how to get out of the box. Practice makes perfect, so on your next shift if you feel like you might be in the box, try the...

Strap in folks! Nick and Riley dive into a rabbit hole of being an approachable leader. These two are so passionate about it that this episode is a little longer and is PACKED with great tips on how to be approachable. It starts with us as leaders. What trap do you fall into most? Thanks for listening and please feel free to contact us with feedback or if you have any insights to share we are here...

Nick and Riley are stuck on this coaching theme as the organization prepares to focus on procedures. They discuss coaching to win and how coaching on what's going well is equally if not more important than coaching to correct. Regardless, stay kind, lead well! Thanks for listening and please feel free to contact us with feedback or if you have any insights to share we are here for you! 📧: bx3lead...

Eric is back and the duo talk about the urge to jump in and fix a shift or position. It is tempting but it's important to coach our team so they can coach others. It gives them ownership and allows them to learn and grow. Don't do everything yourself and don't let your restaurant, shift leaders included end up as a dumpster fire! Thanks for listening and please feel free to contact us with feedbac...

Nick and Riley talk about how a world class franchise should welcome our future leaders. As leaders we have to set and hold the standard, let's welcome our new team members so they know the standard from day 1! Great conversation as always between our team members! If you'd like to be a guest let us know! Thanks for listening and please feel free to contact us with feedback or if you have any insi...

Eric is back for a discussion on how business needs to evolve and sometimes change is required. Riley chimes in with giving the "Why" behind the changes and helping our team understand that change is necessary. As Ray Kroc would say, "None of us is as good as all of us". If you have feedback or want to share your thoughts do it! We encourage that, we might not be able to change it but we can certa...

Nick is up to something! He's participating in the "75 Hard" Challenge! He has to do two 45 minute work outs (one outside), drink a gallon of water, read 10 pages non fiction, no alcohol AND take a progress photo every day! Riley breaks it down and the pair discuss why as leaders it's important to take care of yourself. They go down a few rabbit holes but a good conversation about pouring into our...

Oh hey Eric! 👋🏼 Eric joins Riley for a conversation on making mistakes and dropping the ball. It's going to happen but what you get to decide is how you react after you drop the ball. As a leader you set the example, don't brush mistakes under the rug. Own it, understand the impact and make it right by changing your behavior. It's a much better way to repair trust when we as humans do make mista...

Hailey takes the reins today as the host of BX3, she talks with Riley about our new WIG and how coaching can make or break your results. It's a muscle we have to use daily to help empower and develop our team to deliver world class service on both sides of the counter! They give some good best bets on coaching and review the steps to make sure we don't miss one! Thanks for listening and please fee...

We have a guest today! We welcome back Hailey to the podcast this morning to talk with Riley about boundaries. the pair will discuss what they are, how to communicate them and staying consistent with them. Boundaries aren't a bad thing when done correctly! Please note that if you'd like to explore more about boundaries please reach out to a medical professional. Thanks for listening and please fee...

Nick and Riley are back in the studio after an awesome leadership panel series! We are glad to be back talking best bets and tips to become the best leader you can be! These two chat about something Nick has been working on that he read about. The top 5 critical tasks or the "Power List". Take a listen to learn more about how to build strong habits by using the power list. What are you going to ad...

In our final part of our leadership panel series, our 4 leaders share what they are looking to accomplish next. New roles, using leadership skills or focusing on the team and results all are possible through great leadership and developing ourselves. We are so proud and excited for not only these guys but for the whole team as we step into February. Success is yours if you want it, go get it! Than...

Welcome back for part 2 of our 3 part leadership panel series! Last week we talked with these 4 leaders about their journey and today we asked how they put their leadership in action. We heard a few common themes but having a positive attitude rose to the top! We can't control what we can't control, but we can choose how to respond. As Nick says "We can still have fun while getting our butt's kick...

Happy Thursday BX3! We have a special surprise for you! The next three episodes will be a series with 4 of our restaurant leaders! We are joined by General Manager Kathleen Eisenreich with her assistant manager Ashlin Cassaro and General Manager Icela Sanchez with her assistant Evelia Lopez. Over these three parts we will ask these leaders questions regarding their Leadership Journey, Implementati...

BX3 listeners! It's been a whole year since we launched this podcast with a vision to share leadership insights to help make you and us better leaders. Whether you have years of experience or are just starting your journey we have been with you for a year! We are so excited for the year to come and can't wait to hear from our team, like we'll hear today. We are so proud of our team and this next y...