Built, Wired & Secured

Buildings succeed or fail on small things: a replacement controller, a discontinued sensor, or a firmware image you can’t find. In this episode Alex Morgan interviews Michael Harrington and James Rogers about how end‑of‑life parts, firmware drift, and fragile spare inventories silently create outage risk and technical debt. We ground the conversation in real operational examples, then walk through...

Buildings today run on frequent changes: firmware updates, control tweaks, network patches, vendor handoffs and tenant requests. Left uncoordinated, those routine changes create downtime, safety risk, and finger‑pointing. In this interview Alex Morgan talks with Michael Harrington and James Rogers about pragmatic OT/IT change control tailored for commercial buildings. We unpack who should own chan...

Power interruptions make headlines; power quality issues do the slow, cumulative damage that shows up as flaky BAS behavior, unexplained reboots, sensor drift, and shortened equipment life. In this concise interview, host Alex Morgan talks with Michael Harrington and James Rogers about the operational realities of voltage sags, transients, harmonics, and grounding faults that owners and facilities...

Baseline telemetry—simple, reliable signals about how systems behave—separates buildings that spot problems early from those that respond to crises. In this episode Alex Morgan interviews Michael Harrington and James Rogers to unpack owner-friendly strategies for instrumenting commercial buildings without exotic analytics or big budgets. We define the minimal set of data points that matter (power...

Facilities teams, IT, and building owners often argue about expectations—what counts as 'acceptable' uptime, how fast a contractor must respond, and who owns the risk when systems fail. This episode makes that negotiation practical: we walk through creating simple, measurable Service Level Objectives (SLOs) tailored to building systems—HVAC, BAS, power, carrier services, and physical security—so o...

When power, network capacity, or critical services are constrained, the first question isn't technical detail—it's priority. This episode gives owners, facilities leaders, and IT/operations teams a compact, repeatable framework for deciding what to keep running, what to scale back, and how to communicate those tradeoffs. Host Alex Morgan interviews Michael Harrington and James Rogers to explore co...

Modern buildings depend on an often-overlooked boundary: the demarcation where carrier services become building responsibility. When that last meter is fuzzy, outages become long, costly, and full of finger-pointing. In this interview, Alex Morgan talks with Michael Harrington and James Rogers about practical ways owners and operators can define, document, and test handoffs so connectivity failure...

Many building outages aren’t caused by a single failed device but by failed coordination between teams, vendors, and systems. In this interview, host Alex Morgan sits down with Michael Harrington and James Rogers to show how short, focused tabletop exercises uncover those gaps and produce actionable remediation that facilities and IT teams can execute. We'll walk through scenario design, stakehold...

Seasonal peaks—heatwaves, freeze events, campus move‑ins, and retail holiday surges—are predictable stressors that routinely expose gaps between design intent and day‑to‑day operations. In this episode Alex Morgan interviews Michael Harrington and James Rogers to translate that predictability into practical preparedness: simple staging plans, prioritized system checks, vendor coordination protocol...

When a minor failure cascades into tenant disruption, the root cause is often an unseen chain of dependencies. In this episode Alex Morgan interviews Michael Harrington and James Rogers to walk owners and operators through building an operational dependency map — a compact, owner-friendly artifact that reveals which systems rely on power, networks, cloud services, vendors, or single points of cont...

Many modern buildings assume automation will always work — until it doesn't. This episode focuses on pragmatic, low-friction 'manual mode' procedures that facilities teams, property managers, and IT can use when building automation, access control, or networked services are unavailable. Host Alex Morgan talks with Michael Harrington and James Rogers about why simple, well-documented manual steps m...

Turnover is inevitable: facilities staff retire, contractors move on, and vendor teams rotate—but the systems that run modern buildings don’t come with a ‘how-it-works’ warranty. In this episode Alex Morgan interviews Michael Harrington and James Rogers about creating practical, owner-friendly knowledge continuity for building technology. We explore the real operational costs of lost context, what...

Buildings today run on a patchwork of controllers, gateways, cameras, access systems and cloud-linked services that rarely get routine software attention after turnover. In this episode Alex Morgan interviews Michael Harrington to unpack the real-world tradeoffs between keeping systems current and keeping buildings operational. We examine why updates are deferred, common failure modes from unpatch...

Modern buildings accumulate unofficial connectivity faster than many owners realize: tenant Wi‑Fi islands, contractor access points, IoT hubs, and temporary carrier gear that operate outside documented designs. This episode gives property and technology leaders a compact playbook for identifying those ‘shadow networks,’ understanding the operational and security tradeoffs they introduce, and takin...

Modern buildings are networks of sensors, controllers, power systems, carriers and people — and small, mundane failures often cascade into costly outages. In this episode Alex Morgan interviews Michael Harrington to unpack how tiny issues (a stuck damper sensor, a flaky UPS transfer, an unlabeled vendor handoff) propagate across systems, why common procurement and ops choices create hidden single...

Many buildings survive or succumb to incidents not because systems are complex, but because a simple replacement part is missing. In this episode Alex Morgan talks with Michael Harrington about building a pragmatic spare-parts strategy for critical low-voltage, power, and connectivity systems. We focus on realistic, owner-friendly practices: what items to prioritize, how to balance cost versus ris...

Many buildings have robust power and network systems, but when those systems falter the most overlooked capability is reliable internal communications: reaching tenants, coordinating staff, and controlling systems when phones, cellular, or cloud services are degraded. In this episode Alex Morgan interviews Michael Harrington about pragmatic ways to design resilient in‑building emergency communicat...

Many modern building systems—access control, building automation, CCTV, elevator monitoring, and vendor support portals—now depend on cloud services for management, telemetry, and remote support. In this episode Alex Morgan interviews Michael Harrington to unpack what those cloud dependencies mean for resilience, tenant continuity, and day-to-day operations. We explain common cloud architectures t...

Most building outages and tenant disruptions happen where brick-and-mortar meets bandwidth. In this episode Alex Morgan and guest Michael Harrington unpack the practical decisions that make a carrier-neutral meet-me room (MMR) a reliability multiplier rather than a tangle of spare fiber and confusing ownership. We cover the non-technical but mission-critical elements: clear demarcation and handoff...

Many buildings have backup plans on paper that fail under real stress. In this episode Alex Morgan interviews Michael Harrington to walk listeners through pragmatic, low-disruption tests that prove generators, UPS, carrier failover, and operational tech actually work together. We cover how to define simple acceptance criteria, schedule tests to minimize tenant impact, capture evidence for handoffs...

Many building incidents start with a single question: who owns that system? This episode shows how to build a living technology ownership map that prevents outages, speeds repairs, and clarifies vendor responsibilities. Host Alex Morgan interviews Michael Harrington to unpack common handoff failures—unclear maintenance boundaries, undocumented changes, and patchy vendor coordination—and a practica...

Many building teams know they should prepare for outages, but tabletop exercises and live drills either never happen or feel unrealistic and pointless. In this episode Alex Morgan interviews Michael Harrington to break down a practical, low-friction approach for designing 30–90 minute outage exercises that reveal the true operational risks in modern buildings. We cover how to pick meaningful scena...

Power quality problems—voltage sags, harmonics, transients, and grounding issues—don’t make headlines, but they shorten equipment life, trigger false alarms, and cause sporadic outages that frustrate tenants and operators. In this episode Alex Morgan interviews Michael Harrington to translate electrical nuance into operational decisions for property teams. We define the everyday signs of ‘dirty po...

Buildings today produce more telemetry than most teams can use: alarms from access control, HVAC performance data, UPS and power metrics, carrier and network logs, and vendor health pings. Left unmanaged, that data becomes "telemetry debt": noisy alerts, unclear ownership, long mean-time-to-respond, and missed signals that matter. In this 10-minute interview, Alex Morgan and commercial property ve...

When heating, ventilation, and other operational systems share networks with IT and tenant services, a single fault can cascade into a tenant-facing outage. In this episode Alex Morgan interviews Michael Harrington about practical approaches to segmenting HVAC and other OT systems so owners and operators reduce operational risk, simplify troubleshooting, and assign clear responsibilities after pro...