Build a Better Agency Podcast

Creating content is both a huge opportunity and a big challenge for agencies. How do you elevate your efforts so that the content is actually meaningful to the audience and attracts prospects? How do you properly price your content efforts so you get paid fairly? If you're looking for good writers – what are the clues that they'll be able to do the work? All of these questions affect your bottom l...

A.I. As agency owners and leaders, we understand what it is and what it does, but we haven't quite figured out the best way to use it in our own agencies for ours or our clients' benefit. Many still believe it's something inaccessible or unaffordable. But, A.I. can transform our deliverables, change the ROI we deliver to clients, and make us even better at what we do. Today. At an affordable price...

As agency owners and leaders, we have 90 days to put 2020 to bed and get ready for 2021. To help you prepare, I've created a To Do list for every agency owner to work through in the 4th quarter. Use this checklist to dodge the landmines and give your agency a leg up for the new year. In this episode of Build A Better Agency, I'll walk you through the To Do list I've built out based on what I call...

Ongoing professional development is a challenge in most agencies. It's tough to gather the right tools/resources, some agency owners aren't sure about how to make it happen and for most the biggest challenge is making the time. And yet we know that one of the critical elements of our agency's ongoing success is that our team has to keep getting better. I am a firm believer that professional develo...

Many of us have earned our MBAs in leadership over this past year. As we wrap up 2020, we have some ground to make up and we can't do that alone. We need to inspire our teammates to rise to the occasion, overcome their personal speed bumps, and build momentum as we drive to the end of the year. Elise Mitchell's experience running agencies and coaching business owners provides actionable clarity on...

They say that the only thing we fear more than public speaking is death. That's some pretty deep seeded fear! On top of the fear, many agencies want to leverage speaking as part of their biz dev strategy but there are so many questions. How do you get in front of the right audience? How do you capture email addresses from the stage? How do you convince event organizers that you have something of v...

Agency growth isn't easy and it isn't a given. It's not because agency owners don't want to build their agency to be sustainable, scalable, or sellable down the road. It's because they consciously or unconsciously avoid putting systems and processes into place. Instead of having a "your agency name here" way, every one of your team members has their own way of serving clients and getting the work...

There's no doubt that covid is going to leave its mark. For most of us, it's the most disruptive event of our lifetime. The question is – what are those lasting marks? In this solocast, I'm going to walk you the changes that I think are inevitable. Some of them are short term and others will be around for many years. The good news is – it's not all bad news! We're going to look at changes that wil...

We all have experienced the membership economy. Disney+, Dollar Shave Club, and a wide variety of meal prep kits delivered to your door. But, does it work in the B2B or service delivery worlds? When we talk about the membership economy, we are talking about something much deeper than the transactional value of memberships and subscriptions we pay for each month. It's about how we are treated and c...

Prior to the economic downturn in '07-'08, I worked with a lot of agency owners who were very adamant that they would never outsource any of their services. Then the recession hit. Agencies were forced to trim their payroll and job-out projects to 1099s and other partners. Today, 99% of the agencies I work with have a hybrid business model that incorporates some type of outsourcing. When done well...

This may be the most unorthodox episode of Build A Better Agency to date. When I met Amira Alverez, who helps agency owners and leaders really harness the power of the subconscious mind, I was intrigued and invited her to be a guest. But then she asked if she could turn the tables on me and do a coaching session with me – live – and we'd let all of you eavesdrop in on the session. I'll admit, I wa...

As agency owners, we are constantly searching for new ways to harness the power of persuasion and trigger an audience's buy-button on behalf of our clients. Understanding what's happening inside the consumer's head and what drives their behavior is where that effort begins. We've always worked to understand how audiences in the past, but what if we could leverage data and science to crack the code...

In my 250th (man, how times flies!) episode of Build a Better Agency, we look at the next set of client and employee-focused trends from the 2020 Agency Trends Report, picking up where I left off in  episode #245 , which was me walking you through the first half of the trends. The back half of the report covers everything from employee retention and happiness to the changing needs of your clients...

Most agencies do not have a reliable sales strategy. They either rely on referrals or they employ what I call the feast or famine methodology. Neither strategy actually delivers consistent, profitable prospects or new clients. There's a new, better way to sell for agencies. I'm a huge believer in an agency owning a position of authority and using it to make sales easier, faster and more profitable...

The Black Lives Matter movement has triggered a global conversation that has been a long time coming. Like other business owners, agency leaders are wrestling with the questions and concerns about racial equality in their agency and in our industry. How should our agencies respond internally and externally? The demand for conversations about racial equality is louder and more urgent now than it ha...

There are very few agency owners who love biz dev. It's time consuming, sometimes it feels like you are trying to target shoot in the dark, and you often end up settling for prospects that aren't quite the right fit. But at least it's a win! Your spidey senses are tingling and you know there's trouble ahead but you ignore that little voice and forge ahead, hoping for the best. What if you could el...

Most agencies have yet to harness the power of data automation tools, and the numbers reveal a concerning reality. 60% of all agencies believe that they make at least 6 costly digital marketing mistakes on a client's account every week. 33% of agencies have eaten between $5-$10,000 to fix a single campaign mistake. And it doesn't get better with size. The number of mistakes nearly doubles when a d...

The past three months have felt like a bad sci-fi movie. As agency leaders, most of us have navigated the economic struggles right after 9/11 and the great recession of 07-08'. But nothing has come close to the economic, health, and social impacts that we've experienced recently. But we need to stay smart and fight our way out of this economic slowdown. I want to share some trends that will help y...

Most agency owners would put attorneys in the cost column. Until they get into legal trouble. Then, they quickly realize how much they could have ultimately saved if they'd been a little more proactive and worked with an attorney before they got into hot water. But with the right attorney who specializes in agencies and understands our world, you can navigate common legal obstacles while saving hu...

There are two questions plaguing agencies in the spring of 2020. The first is how are brands going to respond to covid when it comes to budgets, tackling new projects and their relationships with agencies. The second is how can the agency sensitively and successfully mine for new business while the world is trying to get back on its axis. Fortunately, RSW/US recently released a new study that answ...

The most popular relief loan in the US is the Paycheck Protection Program loan or PPP loan. Unfortunately, in a rush to get the funds out to agencies and other businesses, the Small Business Administration and Treasury Department forgot to define how the loan and its forgiveness will work. There's a lot of grey area surrounding the PPP, so in this episode of Build a Better Agency, tax advisor Crai...

Very few agency owners are giddy about the prospect of prospecting for new clients. It feels uncomfortable and unnatural. But what if it isn't that they hate biz dev but that they just weren't doing it in a way that aligns with their strengths? If sales felt comfortable and easy, wouldn't you do more of it? In this episode of Build a Better Agency, we are joined by biz dev expert Jody Sutter of Th...

The panic around COVID lockdown is plateauing. The storm has certainly not passed, but we've navigated out of the panic stage and now everyone is realizing they need to get back to business. Whether you live someplace that is still sheltering in place or you are figuring out how to get back to the office — we have to sustain our business through this and come out on the other side. If we do it wel...

There's always been a great debate among agency owners – does cold email work as a new business strategy. Many will argue that given SPAM filters and the volume of email that everyone gets, it's impossible to break through and actually get the attention of someone in the C-suite. My guest Jeff Winters proves that belief wrong for his clients every day. But will it work for your agency? There's alw...

When you realize that this episode is about holding a virtual event, you might jump to the conclusion that this is a C19 focused episode. Nothing could be further from the truth. Virtual events have been successful for years and are always worth considering, pandemic or not! Agency owner Nicole Mahoney has always been an innovative marketer on behalf of her agency. Her podcast and other industry-s...