BSCAI

How do you know when an employee is truly ready for more responsibility — and when promoting them might actually set them up to fail? In this episode of Contracting Conversations, we talk all things talent management, promotion readiness, and employee development with Fernando Cruz, president and CEO of Dynamond Building Services, and Ewa Lorick, vice president of human resources at The Budd Group...

In the latest episode of Contracting Conversations, we sit down with futurist, author, and global advisor Nik Badminton to talk about what’s reshaping contract cleaning and how leaders can prepare for the future. Nik shares why innovation starts with identifying friction inside your business: the everyday pain points, recurring problems, and operational inefficiencies that signal where change is n...

In the latest episode of Contracting Conversations, we talk to Chip Conley, hospitality entrepreneur, Modern Elder Academy founder, and bestselling author, to discuss what it takes for contract cleaning pros to thrive in their second act. From leading one of the largest boutique hotel companies in the U.S. to mentoring Airbnb’s founders and creating the world’s first midlife wisdom school, Chip sh...

In this special edition of Contracting Conversations, we celebrate BSCAI’s 60th anniversary with a panel featuring three past presidents: Arlo Luke (1997), Leroy Dock (2004), and Sally Shopmeyer (2011), moderated by Jason Lee, BSCAI’s 2025 President-Elect. Recorded live at Contracting Success 2025 (CS25) in Las Vegas, our past presidents explore the evolution of the building service contracting in...

In the latest episode of Contracting Conversations, Steven Harper, president and CEO of Spectrum Building Services of America shares his career path: from electrical engineer to working with Fortune 500 companies and finally founding Spectrum, a commercial cleaning company that now generates eight figures in annual revenue. Tune in as he shares how he scaled his business over time and built a comp...

Discover this fan-favorite episode, originally shared in 2024, or listen again to glean new insights! This episode of Contracting Conversations focuses on how Blake Dozier and Cory Jessee, founders of OnPoint, a janitorial company based in southeastern Virginia, built their commercial cleaning company. Dozier and Jessee have been in business together for the last 10 years — combining their experti...

Revisit this fan-favorite episode, originally shared in 2024, or listen again to glean new insights! This episode of Contracting Conversations features Matt Streiff, senior vice president of sales and marketing at The Budd Group. Matt is a longtime BSCAI member who joined in 2007 and has held positions on both the supplier and contractor side of the commercial cleaning industry. He offers a unique...

In this episode of the BSCAI podcast, Tom Kruse, Chief Development Officer at Marsden Holding, LLC, shares his insights on customer engagement and retention. Drawing from his early days as a frontline cleaner, Tom emphasizes the importance of leading with humility and staying connected to the people behind the service. He outlines his framework for success — paying attention, ensuring competence,...

In the latest episode of Contractor Connections, we sit down with John Ravaris to talk about what it really takes to grow a business in the contract cleaning industry — and why growth isn’t something you chase, but something you earn. John shares his framework for differentiation, the power of understanding client success factors, and how to create raving fans who fuel long-term success. If you're...

In this episode of Contracting Conversations, we sit down with Mark Herbick, founder and CEO of Pursant, who brings over 30 years of experience to the contract cleaning industry. Tune in to explore the nuanced world of small business valuation and what it takes to thrive in a sector known for its low barrier to entry but high demands of grit and ambition. Mark shares his observations on the curren...

Developing the next generation of leaders is a top priority in contract cleaning. They bring fresh ideas, diverse backgrounds, and adaptability — all of which are essential to moving the industry forward. We wanted to know what motivates these professionals, so we went straight to the source. In the latest episode of Contracting Conversations, we speak to three BSCAI members on the rise: Logan Bla...

In the latest episode of Contracting Conversations, we talk to Sally Schopmeyer, president of Maintenance Inc. Sally recently received BSCAI’s Walter L. Cook Award for Distinguished Service, recognizing her years of dedication to the association and the industry at large. She’s spoken at several BSCAI events, been an active member and served as BSCAI President in 2011. When it comes to helping oth...

In the latest episode of Contracting Conversations, we dive into the world of mergers and acquisitions (M&A) — a space to watch as an average of 10,000 baby boomers retire each day — and what it means for business owners considering selling their company. Tim Murch of 4M brings his expertise to answer key questions about the timing and process of selling a business, maintaining confidentiality, an...

This episode of Contracting Conversations features Spencer Moore, president, CEO, and founder of Transcend Facility Services. Spencer founded his business nearly 10 years ago after making a shift from working in corporate environments as a trained CPA. As an immigrant from West Africa, Spencer shares how he sees working in the cleaning industry as a way to add value to society — not just as a jani...

This episode of Contracting Conversations features Matt Streiff, senior vice president of sales and marketing at The Budd Group. Matt is a longtime BSCAI member who joined in 2007 and has held positions on both the supplier and contractor side of the commercial cleaning industry. He offers a unique perspective about how he’s grown his career, learning from everything the industry has to offer. Tun...

This episode of Contracting Conversations focuses on how Blake Dozier and Cory Jessee, founders of OnPoint, a janitorial company based in southeastern Virginia, built their commercial cleaning company. Dozier and Jessee have been in business together for the last 10 years — combining their expertise in commercial real estate and small business management — and have also had the unique advantage of...

How do building service contractors (BSCs) think about company culture? What goes into defining values and ensuring they align with your employees’ realities? Tune in as we talk to Raymond Hall, chief human resources officer at Harvard Maintenance, and Terell Weg, president and CEO of MSNW Group, LLC. These two BSCAI members and their companies have put in the work when it comes to creating their...

From robotics to artificial intelligence (AI) and evolving ways to report out data/analytics, there’s no shortage of opportunities for building service contractors to embrace the latest in emerging technology solutions. We spoke with Ryan Ferons (Pioneer) and Connor Haas (Merchants Building Maintenance) to better understand how contractors are thinking about technology for their frontline workers,...

What does good business disruption look like? What does it take to be a leader who embraces disruption? We sat down with Mike Maddock, entrepreneur, writer and speaker at the BSCAI Executive Management Conference, to get answers to these question and more. In his session, Mike will focus on the questions leaders must ask themselves to grow and build a team that thrives even in the most difficult c...

BSCAI enjoyed record turnout at the Contracting Success Conference in Las Vegas this past November. Tune in to hear feedback from attendees who took a break from the show floor to share perspective on the value the event offers, the benefits of BSCAI membership and more.

On this episode of Contracting Conversations, Terry Watson, Vice President of Sales with Tennant Co, and Cameron Waite, Founder and CEO of Real Life Robotics, discuss how robotics play a role in the cleaning industry, what innovations lay on the horizon, and how BSCs can learn to embrace emerging technologies in their day to day operations.

On this episode of Contracting Conversations, Brett Gilliland, CEO and Founder of Elite Entrepreneurs, discusses what inspired him to start his own company, as well as the tenets of what differentiates a good CEO from a great CEO.

On the inaugural episode of season 5, BSCAI speaks with Justin Forsett, CEO and Founder of Hustle Clean and 2023 Executive Management Conference speaker about how perseverance serves as the cornerstone of entrepreneurship and why taking failure in stride contributes to a business's longevity.

On this episode of Contracting Conversations, BSCAI chats with Dan Gingiss, Customer Experience Coach and 2022 Contracting Success Keynote Speaker, about how focusing on customer experience can better overall business operations. In this episode, you will hear: -How Dan discovered his passion for marketing -Common customer experience challenges -Why focusing on customer experience is important -A...

Hear from Kathleen Bands, CEO of My Cleaning Service, Inc., Jamie Henry, CEO of Beeline Support, and Paul Taylor, CEO of ESS Clean, Inc., as they discuss the positive impact of BSCAI's CLEAN Awards on BSC business owners and their employees.