Bryce and Rhonda Work the Case

Six teams reported 60 to 70% progress. A few hours mapping the work revealed most features were only about 20% complete. In this episode of Bryce and Rhonda Work the Case, Bryce Holloway and Rhonda Lea unpack a real agile program recovery story. Six teams were busy, status meetings sounded positive, and leadership believed the work was more than halfway done. Then the teams mapped every feature fr...

Six months into a complex system build, no one could define what was actually done. This episode breaks down how missing milestones quietly derail execution. In this case study, a professional services engagement to build a new CRM, client portal, and PCI-compliant billing system stalled despite constant activity. Two vendors worked in parallel, but without shared milestones, clear deliverables, o...

A six-month project with zero progress reveals a deeper issue: when vendors don’t know what they’re building, execution isn’t the problem. In this episode, Bryce and Rhonda break down a failed CRM migration inside a healthcare organization that was trying to scale under pressure. The goal was clear at a high level: move from Salesforce to Zoho, build client portals, and integrate multiple systems....

Why do profitable projects quietly turn into zero-margin work? This episode breaks down how scope creep, weak estimation, and unclear agreements derail client engagements. In this first case, Bryce and Rhonda analyze a $180,000 fixed-fee consulting project that was expected to deliver a 40% margin but ended with none. The breakdown reveals a pattern seen across professional services: unclear scope...